My husband and I was served by Katarzyna at the Torquay store, she was polite and friendly, professional and helpful, offered us a drink tea/coffee we chose not to have a drink but was nice to be aske... See more
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From entering the showroom and being warmly greeted by the agent until the delivery men placed our mattress in position everything went smoothly. The agent could not have been more helpful or consid... See more
Stephen (our salesman) did a fantastic job of helping us choose 2 new mattresses. He was extremely patient and made sure we were positive about our choices before we left! In fact we were there so lo... See more
Beautiful sofa bed, great quality, sturdy and delivered right on time. Unfortunately we made the mistake of looking at the bed on the day of delivery and it's on the website now with 25% off - would... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riviera Way Retail Park, TQ2 7AP, Torquay, United Kingdom
- 01803303130
4.9
Excellent
317 reviews
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great service and I can now sleep better
December 7, 2023
Definitely the bed experts
Helpful staff and altogether a very stress free experience.
December 2, 2023
Staff were very helpful and…
Staff were very helpful and knowledgeable and made us feel comfortable by not doing the "hard sell " which gave us the opportunity to have a good look around and take the time to choose the right bed for us.
If I feel pressured, continually being watched and pounced on then all I want to do is leave the shop. But thankfully this was not the case at Dreams in Torquay and therefore was a good experience and we were happy with our purchase.
November 17, 2023
Great service and friendly staff.
Friendly and helpful staff. Gave us choices and very polite. Excellent service.
November 10, 2023
Dreams come true at dreams
Oh wow you look at this bed and it looks like as high as a mountain, it's the exact bed we had been looking for. I was planning a trip to Orlando for a bed, but this one right at home, blew me away. It's comfortable, elegant, and it gives you a great night sleep. If your looking for that special bed, then look no further, give dreams a call. The actual bed we have is not cheap, but the staff will give you ways to finance it, ways that will not break your bank. Plus I almost forgot, you can get an amazing head board to finish it off. Go to Elizabeth for advice, no pressure at all, just a great sales lady.
October 19, 2023
Felt a valued customer , treated with respect
Felt like a valued customer and treated with respect. Good advice and fair price. The delivery and assembly team was very helpful and tidy. Happy customer
October 22, 2023
Delivery came ahead of schedule
October 10, 2023
Helpful customer service
Helpful customer service. Super comfy bed. Delivery - on time. Took bed upstairs. Easy to assemble.
October 7, 2023
Wonderful service and quality
Wonderful service and quality. Deliver was intime. And we get value advices how care about matress.
September 16, 2023
Dreams were awesome from start to…
Dreams were awesome from start to finish. Jenny in- store was very knowledgeable, friendly, professional and helpful, our mattress was delivered on time, and the delivery men were very courteous and helpful. Our mattress is absolutely perfect (Sealy Posturepedic). A great experience - thanks Dreams!
October 1, 2023
Don’t look any further than Dreams,
From the minute we walked into the store in Torquay we were delighted, the service was second to none, a lovely assistant who was a tremendous help and then onto the delivery of our bed, yet again a fantastic service by super delivery guys, not to mention the actual mattress, the best nights sleep ever, many thanks to Dreams.
October 2, 2023
Great reliable service
Excellent service, friendly, honest, and genuine, with 100 day guarantee as well, made me feel secure in the selection of bed that we chose.
September 29, 2023
Helpful and Efficient, Experience Matters
I was browsing really and had lots of options to consider. Went to the salesperson for a chat and he was very helpful and offered something I had not seen, which solved my short term problem. He provided me with a welcome drink of water whilst efficiently sorting out delivery dates to suit me.
Delivery guys were also brilliant and kept me updated on delivery times throughout the morning. They delivered my order and were respectful and helpful, advising me on something I was not sure about.
Acting on their advice I spoke to the salesperson and returned to the store whereby he generously assisted me and demonstrated what I needed to do.
It was fantastic service and I would not hesitate to shop there again or recommend them to others.
Thank you to a great team.
September 23, 2023
Very helpful in store
Very helpful in store, comfy mattresses, delivery as planned.
September 3, 2023
Unprompted review
Very helpful service
Very helpful service. The mattress came on time. Although I have only had my bed since the 31st August, and it is now the 9th September. So far it is very comfortable. I have had problems in the past trying to find a mattress of approx. 22cm in depth as I have back problems, so I was pleased to find this one to go on existing frame. It is too early to say whether the mattress will retain its present firmness.
September 8, 2023
Great service highly recommend …
When buying our new bed the sales assistant was really helpful and knowledgeable without being pushy.
The bed was delivered on time and the guys delivering it phoned when 10 mins away from our house. They were quick and efficient at putting it together and cleared all their rubbish away. High recommend
September 1, 2023
From going into your shop to the…
From going into your shop to the delivery of my bed and mattress I can honesty say I was very impressed of the help I was given! I'm very pleased with both my new bed and mattress! I 100% can recommend Dreams!
August 30, 2023
Great help from our Salesman
Great help from our Salesman, was knowledgeable and nothing was too much trouble. After we had chosen our new mattress we were given a choice of delivery days and it was delivered on time with the minimum of fuss. Great service all round
August 27, 2023
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