Dreams - Torquay Reviews 

313
TrustScore 5 out of 5

4.8

Unit 3 Riviera Way Retail Park, TQ2 7AP Torquay, GB


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Rated 5 out of 5 stars

From entering the showroom and being warmly greeted by the agent until the delivery men placed our mattress in position everything went smoothly. The agent could not have been more helpful or consid... See more

Rated 4 out of 5 stars

Beautiful sofa bed, great quality, sturdy and delivered right on time. Unfortunately we made the mistake of looking at the bed on the day of delivery and it's on the website now with 25% off - would... See more

Rated 5 out of 5 stars

Stephen (our salesman) did a fantastic job of helping us choose 2 new mattresses. He was extremely patient and made sure we were positive about our choices before we left! In fact we were there so lo... See more

Rated 5 out of 5 stars

Jenny, who served us was excellent. Took time to understand what we wanted and gave us all the best options and information we needed to make a decision. Very happy with the bed and mattress 👍


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3 Riviera Way Retail Park, TQ2 7AP, Torquay, United Kingdom

  • 01803303130

4.8

Excellent

TrustScore 5 out of 5

313 reviews

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4.8

All reviews

(313)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jenny was very helpful

Jenny, who served us was excellent. Took time to understand what we wanted and gave us all the best options and information we needed to make a decision. Very happy with the bed and mattress 👍

June 14, 2026
Rated 5 out of 5 stars

Great service

We are very pleased with our comfortable new mattress....& The service we received & the help to choose our mattress was above & beyond...very pleased at all stages of our purchase....Also The pillow recommend is amazing

May 16, 2026
Rated 5 out of 5 stars

Outstanding customer service

David at the Torquay store was amazing and very attentive, spent lots of time with us to ensure we got the right bed for us which was important as my partner is in a wheelchair and needs the support for his back

May 8, 2026
Rated 5 out of 5 stars

Selecting the right mattress

From entering the showroom and being warmly greeted by the agent until the delivery men placed our mattress in position everything went smoothly. The agent could not have been more helpful or considerate. The delivery team was prompt, efficient and obliging. The other suppliers we tried were not in the same class. Job done well.

April 17, 2026
Rated 5 out of 5 stars

Excellent service

We found Dreams an excellent company to deal with from our initial visit to the store to the installation of our new bed. Communication regarding delivery was great and the staff who put the bed together were very professional and friendly.

April 14, 2026
Rated 4 out of 5 stars

I had had rather poor service from 2 of…

I had had rather poor service from 2 of your competitors. One did not even have the Simba mattress they advertised and advised I'd have to go to Plymouth (Benson). Your salesman, Scott?, was very good and patient. Between the two of us we narrowed the choice down to your Helston mattress. Delivery was good and to date I am very happy with my choice.

April 3, 2026
Rated 5 out of 5 stars

Well to start with i wasn't pushed…

Well to start with i wasn't pushed to buy my new mattress had a wonderful guy called David who explained everything to me asked what my budget was and we went from there not pushy in anyway even went on the 3d bed machine got sorted and even had a cuppa made for me fantastic service. Thanks Dream team .

April 1, 2026
Rated 5 out of 5 stars

Stephen (our salesman) did a fantastic…

Stephen (our salesman) did a fantastic job of helping us choose 2 new mattresses. He was extremely patient and made sure we were positive about our choices before we left! In fact we were there so long, we got a parking ticket lol.
The mattresses were delivered to our second floor flat on schedule as promised.

March 28, 2026

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