From entering the showroom and being warmly greeted by the agent until the delivery men placed our mattress in position everything went smoothly. The agent could not have been more helpful or consid... See more
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See what reviewers are saying
Beautiful sofa bed, great quality, sturdy and delivered right on time. Unfortunately we made the mistake of looking at the bed on the day of delivery and it's on the website now with 25% off - would... See more
Stephen (our salesman) did a fantastic job of helping us choose 2 new mattresses. He was extremely patient and made sure we were positive about our choices before we left! In fact we were there so lo... See more
Jenny, who served us was excellent. Took time to understand what we wanted and gave us all the best options and information we needed to make a decision. Very happy with the bed and mattress 👍
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riviera Way Retail Park, TQ2 7AP, Torquay, United Kingdom
- 01803303130
4.8
Excellent
313 reviews
Asks customers to review
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Fantastic company
From day one when we called into store,staff were very helpful and not pushy at all,steve the sales man couldn’t of been more helpful,everything went well can’t be faulted,
March 14, 2026
most helpful staff member
most helpful staff member, helped me choose the correct mattress for my budget. delivery was smooth and polite drivers. loveing my dream mattress
March 14, 2026
David in Torquay store was very patient…
David in Torquay store was very patient ( I am 90 yrs). He found me the complete bed set at the price I could spend. He was wonderful and very kind. So pleasant dreams from here on.
February 24, 2026
*777* Great experience recently with…
*777* Great experience recently with Dreams.
Friendly staff and a wide range of products to choose from.
February 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Do not buy
They are very helpful when taking your order and money but when something is wrong with the product they are all nothing to do with nothing we can do
The customer service is very bad ,keep your money and go somewhere else
February 6, 2026
Unprompted review
Reply from Dreams - Torquay
Good Morning Chris
Thank you for your recent review.
I am sorry to hear that you are disappointed with the quality of the product
So that I can look into this further I have requested details via Trustpilot.
We look forward to hearing from you.
Kind Regards,
Nick
I am so impressed with your company as…
I am so impressed with your company as right from when we entered your store in Torquay and were welcomed by Kasha to the delvery it was brilliant and efficient !
The communication was continuous which gave us faith in you as so many other big companies fail in doing this !!
February 14, 2026
For service and quality go to Dreams Beds
From start to finish, my experience with this Company was superb.Helpful staff in choosing mattress, plenty of time to try out choices with no pressure.
Store at Torquay has an air of calm, relaxed, peace conducive to choosing a new bed!
Delivery of mattress all handled efficiently.
Thank you.
February 2, 2026
The delivery men were very friendly
The delivery men were very friendly and efficient they dealt with everything quickly and cleanly. The bed is extremely comfortable very happy with it.
February 4, 2026
The shop staff were extremely…
The shop staff were extremely professional and friendly.
The level of communication pre delivery date was excellent.
February 3, 2026
Excellent customer service in the…
Excellent customer service in the Torquay branch.
Delivery on time and product delivered with care.
Appreciated the removal of old mattress for recycling at no cost to myself
January 9, 2026
I was welcomingly greeted by an…
I was welcomingly greeted by an assistant who really
Knows his products.
I got a great deal quickly delivered and a free gift.
What was not to like.
Excellent
October 4, 2025
Great service from start to finish
Great service from start to finish. Was given the time to carefully choose the right mattress in store. The staff were friendly, helpful and welcoming. I was offered tea/coffee too which added to the relaxing un-rushed experience. Delivery was efficient, well communicated in advance and on time.
January 2, 2026
Excellent Quality Mattresses and Devans
We bought two double bed Dreams Matteress and Devans. The delivery was flexible and we were informed and kept up to date throughout. The Matteresses were Tempur and of excellent quality. The Devan's built is excellent too. We also opted for collection of our old bed which was hassel free. Superb service and products
December 22, 2025
Great value and quality mattresses
Great value and quality mattresses, bought 2 for the kids. Really helpful staff and great delivery service. You can’t buy this service online. And a mattress is too important to not test out before you buy.
December 27, 2025
Unprompted review
In store- thanks
In store, great staff, great deal on a mattress, choice of interest free finance if wanted. Took the mattress home that day, happy with everything.
December 27, 2025
Unprompted review
Service was absolutely fantastic
Service was absolutely fantastic. Thank you very much
December 21, 2025
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