We were hosted by Laura at the Tunbridge Wells site. we received a warm welcome and offered drinks. We tried the Sleepmatch, which was really useful. Pillows were given to aid our mattress try-out exp... See more
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I went along to Dreams in Tunbridge Wells a few months ago with a friend who was buying a bed. We visited several furniture stores in the area and the service at Dreams was so much better than anywhe... See more
There was a sale on in Dreams so we went there first. We were met by Guy who talked us through our options who was very knowledgeable and extremely helpful. We never felt pressured in anyway but he... See more
One of the staff members Reece was amazing! Made us feel so welcome, he was so accommodating, would recommend this store. 10/10
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 The Fountains Retail Park, TN2 3UY, Tunbridge Wells, United Kingdom
- 01892240428
4.9
Excellent
331 reviews
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Staff in shop were very helpful
Staff in shop were very helpful, delivery was on time. Quality of the mattress is very good.
January 30, 2025
The member of staff know the products…
The member of staff know the products well. Listed to what we wanted. And helped us to make a choice.
January 24, 2025
Great explanation & service.
January 20, 2025
Unprompted review
Haze sofa bed…
We ordered the Haze sofa bed and couldn't be happier, it's one of best sofa beds for comfort and ease to put up. From ordering, to delivery and us putting together ourselves, our choice, went exceptionally smoothly. Would definitely recommend the 'Haze' and Dreams to anyone. Mrs H Richards
January 18, 2025
The complete experience new from buying the…
The complete experience from buying the mattresses to delivery was perfect
December 29, 2024
Very warm welcome by Mike
Very warm welcome by Mike
Explained everything all the way through great help and very polite great credit to Tunbridge wells store
December 27, 2024
Unprompted review
Helpful service and excellent product…
Helpful service and excellent product quality. The only slight downside was having to wait about 3 weeks for the bed to be delivered after ordering it, but that was a short term consideration.
November 16, 2024
Very good
Very good, the only problem was we were told by the shop that the topper would be taken but the driver had been told not too. They took the topper despite knowing they would be in trouble over it.
December 19, 2024
The service was excellent in store and…
The service was excellent in store and the delivery time was well communicated and accurate. The delivery drivers were very helpful and the mattress is amazingly comfortable
December 14, 2024
Lovely mattress and we were given…
Lovely mattress and we were given helpful advice when buying it.
The only problem we had was the delivery was far too early in the morning and we were not offered any choices for changing this.
December 10, 2024
Fantastic service but misleading delivery instructions
The service from store and the delivery team was exceptional however the delivery instructions from HQ are misleading. Firstly they say mattress for recycling must be sealed with green bag provided but this was not supplied in advance. The delivery team are supposed to carry spares but how is it possible to seal before they arrive??
November 22, 2024
Delivery of the mattress was prompt and…
Delivery of the mattress was prompt and delivery men extremely helpful.
November 24, 2024
Great service at the showroom
Great service at the showroom
Delivered with out fuss
Removed old mattresses in short order
In summary exactly as it said on the tin
November 22, 2024
Quite content.
Dreams have a good selection of beds and mattresses. We only wanted a mattress. I'm not convinced that the sleepmatch gadget is anything more than a gimmick. It recommended 5 mattresses, but we didn't choose any of them. Maybe it recommends products they want to shift? The one we did choose happened to have a discount, but that did not influence our decision. Our mattress arrived on the promised day and the old one removed and the new one put in our bedroom and all the packing removed. The mattress was harder than we expected but after a couple of days settled down and is now quite comfortable, I think it will improve further.
November 9, 2024
May use AI-assist with repliesRead more
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We had a problem after our new mattress…
We had a problem after our new mattress was delivered. We just could not get it up the stair ourselves having said we'd do it. Went back to the store. The "salesperson" could not have been less interested and offhand, bordering on being a smart Alec. Fortunately the delivery drivers were brilliant
November 5, 2024
Unprompted review
Reply from Dreams - Tunbridge Wells
Good Morning Mr & Mrs Billingsby,
Thank you for taking the time to leave us your review.
I am sorry to hear of the items not being able to fit and the poor service in store.
Unfortunately when leaving your review you did not leave your order information so I could not locate your order.
I have used the review finder option for you. If you could then use this to provide us with your details I can then help you further.
I hope to hear from you soon
Many Thanks, Leanne
I was sent the wrong bed and no one has…
I was sent the wrong bed and no one has been in contact to try and resolve the problem. In store they were no help at all and showed little interest.
November 3, 2024
Reply from Dreams - Tunbridge Wells
Good afternoon Joseph,
Thank you for taking the time to leave us your review.
I am truly sorry that you received the wrong bed and I am sorry no one has been in contact with you.
I did try to call you to discuss this matter with you but as I was unable to reach you, I have sent you an email and I hope to hear from you soon.
Many thanks,
Kishan
Great service
Great service, the salesman was excellent with just the right amount of help and not trying ti push us into anything, have told everybody I have spoken to his great the whole experience was
October 26, 2024
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