We were hosted by Laura at the Tunbridge Wells site. we received a warm welcome and offered drinks. We tried the Sleepmatch, which was really useful. Pillows were given to aid our mattress try-out exp... See more
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I went along to Dreams in Tunbridge Wells a few months ago with a friend who was buying a bed. We visited several furniture stores in the area and the service at Dreams was so much better than anywhe... See more
There was a sale on in Dreams so we went there first. We were met by Guy who talked us through our options who was very knowledgeable and extremely helpful. We never felt pressured in anyway but he... See more
One of the staff members Reece was amazing! Made us feel so welcome, he was so accommodating, would recommend this store. 10/10
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 The Fountains Retail Park, TN2 3UY, Tunbridge Wells, United Kingdom
- 01892240428
4.9
Excellent
331 reviews
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Very knowledgeable and efficient from…
Very knowledgeable and efficient from order to delivery
August 4, 2024
Great customer knowledge
Great customer knowledge, help and service. I would very much recommend a visit should you need a new mattress!
August 2, 2024
Unprompted review
Postive
Bought from the store before, always find the staff here friendly as well as helpful.
Good service with reagffs to delivery too
July 19, 2024
We had been shopping around for a super king size mattress
We had been shopping around for a mattress. The knowledge and service received at Dreams was over and above that of other stores.
The assistant was so helpful. He explained the services and products, gave us the space to try the products and discuss in private. Highly recommend!
July 19, 2024
Unprompted review
Super product and amazing team
Super product and amazing team who built it for us, you could not have asked for more - brilliant thank you.
July 19, 2024
From walking in the Tunbridge Wells…
From walking in the Tunbridge Wells shop and up until the delivery of our mattresses (2) , everything was well organised and helpful.
July 12, 2024
You're two delivery men were brilliant…
You're two delivery men were brilliant very friendly and polite our bed was put together quickly with expertise everything was cleaned up and taken away, we will be telling people Dreams is the place to go, well done everyone
July 6, 2024
Happy Customer
The staff at this store are extremely helpful. Mel was brilliant, listened to what I needed and offered advice as to the correct mattress. I did not feel rushed or pressurised at all. I had previously had a bad experience with another company and Mel wanted me to find the right mattress which I have done. Very happy.
June 28, 2024
Had a goodreams and…
Had a previous mattress from Dreams and decided it was time for a new one. No hesitation in choosing the same one it is so comfortable cool in summer yet warm in winter would recommend Dreams to anyone thinking of getting a new bed
June 15, 2024
A Dream!
Absolutely brilliant service at Tunbridge Wells Dreams, especially from Dan. Super helpful and knowledgable, made us feel very secure making a purchase when we were clueless about mattresses. Would send anybody that way if they were in the market.
June 10, 2024
Unprompted review
Mel at your tunbridge wells store is a…
Mel at your tunbridge wells store is a big credit to your company.
After receiving awful customer service twice at your crawley branch, resulting in two wrong mattresses purchased Mel went above and beyond to help us with our third mattresses.
Your Crawley branch needs some training from Mel to show them how customers should be treated.
June 9, 2024
Unprompted review
Loving our new bed
It was a brilliant service from choosing our bed through to the delivery, would highly recommend dreams
May 24, 2024
Very good sales Michael T the men that…
Very good sales Michael T the men that delivered made look so easy and the Mattress is extremely comfortable Thank you
No
May 25, 2024
I had such a lovely experience with…
I had such a lovely experience with Dreams from start to finish. From my in store experience to delivery by the wonderful Gary & Craig, who were so communicative, timely, efficient and lovely to interact with. The bed itself is also fantastic.
May 18, 2024
Very helpful team from order to…
Very helpful team from order to delivery. Everything worked as expected, good communication.
May 12, 2024
Customer Service was excellent
Customer Service was excellent - Daniel was very helpful & informative in helping me choose the right headboard
March 16, 2024
Great service
Great service, knowledgeable staff, just the right selection of products
May 4, 2024
Unprompted review
Very efficient and friendly team
Very efficient and friendly team. So easy. Great advice. We bought a great product and they even disposed of the old one.
May 4, 2024
Great service, knowledge and product.
April 20, 2024
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