We are absolutely delighted with our new bed and new mattress and enjoying comfortable nights sleep. We cannot recommend Dreams enough for the service we were given.
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The delivery arrived within the designated time slot. Both dreams staff were polite and helpful. My bed frame was assembled and all the packaging was discarded afterwards. The team explained how eve... See more
I tried out so many different mattresses at Dreams I was measured up for the correct type for me, the staff were very thorough I wish I had gone months ago, my new mattress and pillows are fantastic.... See more
Highly recommended. Customer service at Wakefield store was excellent from start to finish. Regular Text message updates on status of delivery. Delivered on time without issue. Delivery men gav... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westgate Retail Park, WF2 9SD, Wakefield, United Kingdom
- 01924964344
4.9
Excellent
230 reviews
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Wakefield Branch…
Melvin at Dreams Wakefield explained the beds clearly and accurately, I got the combination which worked for us. This was delivered promptly and at the time specified. The bed is very comfortable and we have slept better since purchasing it
March 28, 2025
Outstanding service from shop to…
Outstanding service from shop to delivery we are so happy with our new Sealy posturepedic mattress. Would not hesitate to recommend Dreams.
March 28, 2025
Warm and friendly greeting
Warm and friendly greeting
Plenty of choice
Clear and helpful information
Efficient completion of payment
March 21, 2025
Omar was great again and Amy
Omar was great again and Amy , both a credit to your company
March 15, 2025
Great bed,excellent service from store…
Great bed,excellent service from store to delivery. Would definitely recommend.
March 15, 2025
It all went like clockwork
It all went like clockwork. From purchasing the bed to delivery and the building of the bed. They even took the old bed and all plaguing away
March 4, 2025
We were highly satisfied with the…service from walking in to bed been delivered
We were highly satisfied with the service Omar the sales man was great the bed came when we wanted it they rang day before with a time highly satisfied
March 13, 2025
Absolutely love our new bed dreams…
Absolutely love our new bed dreams helped us find a bed just for our needs well done to the staff for helping us
February 28, 2025
Very good service
February 27, 2025
Excellent service from purchase to delivery.
Purchased a Double bed and mattress in the Wakefield store. Knowledgeable and helpful staff with no hard sell. Came away with a great deal. Communication about delivery dates was accurate and bed arrived within the specified 2 hour timeframe. The guys who assembled the bed were pleasant and efficient. Really happy with the purchase.
February 24, 2025
Unprompted review
Great service in the shop..bed…
Great service in the shop..bed delivered on time. Was kept informed.
Driver was great
February 14, 2025
Excellent in-store service complete…
Excellent in-store service complete with advice, demonstration of alternatives and general hospitality/welcome.
Delivery was first-class and professionally executed.
February 13, 2025
All good excellent service and advice
All good excellent service and advice. Now sleeping well 😁
February 13, 2025
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Had bed 7 days none of electrics working
Had product 7 days it still hasn’t been rectified the installation team sead they would put the report in straight away but we have heard nothing £4500 and it doesn’t work and hasn’t worked I don’t want to take anything away from the store staff because they have been fantastic
February 9, 2025
Reply from Dreams - Wakefield
Good Afternoon James,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are having a problem with your TV bedframe, our tech team had tried to reach out to you this afternoon but were not able to get through. I have sent you an email so we can discuss the matter further.
Kind Regards,
Faye
Dreams
Delivered on time. Very careful not to catch paintwork and covered there shoes. No mess.
February 8, 2025
Excellent service from walking into the…
Excellent service from walking into the shop to ask about a mattress to delivery
January 23, 2025
Very friendly yet professional the…
Very friendly yet professional the salesman was very knowledgable and helpful and most of all patient with us.
January 5, 2025
Unprompted review
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