Dreams - Warrington Reviews 

Lovely comfortable mattress, enjoying a good nights rest.

The staff in the shop were amazing, Richard and his colleague were extremely patient with my mum who has alzimers, and worked with myself and my daughter, to get the best and most suitable product for my mum (ann) delivery and set up was also
excellent, highly recommended team, and my mum is now sleeping like a baby and pain free, well done to everyone on the Dreams team

Exchanging a mattress hasn't been a great experience.
Initially, starting the exchange process in the store, the sales assistant girl wasn't sure this can be done in the store and told us to call the customers service. After, double checking with the manager, she said it can be done in the store. We have received 2 phone calls from the store manager assuring us the delivery for our new mattress we'll be on 16th September. However, on 9th Sep, I received an email, informing us our delivery is delayed until 30th September. No specific reason mentioned. First time purchasing an item from dreams. Really not impressed with the whole experience.

Great service and very pleased with the headboard

Staff in the shop really lovely, helpful and knowledgeable about the products, they made choosing the right bed really easy. Ordering was easy, delivered when they said. Absolutely love our new bed and tempur pillows.

Great service all round. Great product easy to assemble and delivered on time with regular updates throughout.

Bed arrived on time. Installers were excellent. Friendly and respectful. Could not recommend more. Bed very comfortable and looks great.

After undertaking the dreams sleep analysis tool my partner and I were upsold a tempur pro plus smart cool mattress. My partner has been suffering from back issues for some time and made this abundantly clear and this was the major reason for purchase. One of the sales assistants repeatedly mentioned that Simba mattresses (our current mattress at the time) were not very good for people with back pain and had “lots of mattresses returned to them” and explained that this latest generation tempur mattress would be excellent for my partner. After 30 days of agony we contacted Dreams to advise the mattress is not fit for purpose. It only has my partners condition worsened but I have now started to suffer from back and lower joint (knee) pain too due to the way that the mattress “works”. Dreams sent out a technician who deemed that the mattress is “not faulty”. We have not once stated the mattress is faulty, only that it is not fit for purpose. This is without doubt the most uncomfortable mattress that we have ever slept on. Customer service at dreams is almost non existent. They are now telling us that our only option is for for us to exchange the mattress for another one and any difference in cost we get in “vouchers”. No offence but your previous “advice” as lead to my partner’s condition worsening and my own back problems starting so we would rather have our money back and start again. Main bit of advice regarding purchasing from dreams is read the alleged small print and have a read of the negative reviews online. Be very wary before buying from this company some of their methods would put dodgy salesmen to shame!!!

A* service from start to finish. From entering the show room to the delivery of the new bed the service has been amazing from every person I’ve dealt with. Richard and Sean in the show room were great. The 2 delivery men were organised, delivered on time and assembled the bed in a timely manner. The bed is stunning and very comfortable

Everything went exactly how was promised

Very nice and helpful staff members at the Warrington store and very patient too with our two boys …we were shopping for a new bed for our 10 year old who is very fussy… mattress had to be just so!! So did the test machine with them and they were both very impressed!! ☺️👍

All the store staff were lovely, also the delivery staff. I'm impressed by the level of customer care which was excellent

Still getting used to mattress but no problems a little firmer than store mattress . Good support and value. Store staff great quick and efficient service.

From start to finish my experience with Dreams has been brilliant.From walking into the store, to the delivery everything went as planned. I am very impressed with the whole experience.

The delivery men were punctual, courteous and professional. They took away the old mattress, constructed the base of the new bed and talked us through how to get the most out of our new bed.
We are thoroughly enjoying a good quality of sleep and are most grateful for the guidance of staff at the Junction 9 store in Warrington.
June and Ron Povey.

Great product, efficient delivery time and professional team who built my sofa bed

Everything was excellent service staff delivery plus the product..Very happy with everything 😄

A pleasant buying experience.
Friendly, knowledgeable and helpful staff.
No pressure selling !!!!
Excellent product range.
A very well run and presented store.

I couldn’t make my mind up which mattress would suit me best but staff were very patient and on second visit to store I was able to choose one which I am very pleased with. Mattress was delivered in a couple of days by very friendly and helpful men and installed and old one removed in a few minutes.

Although it took a while for the bed to arrive (12 weeks), it was worth it. No more.back pain, excellent advice from the store in Warrington helping us to pick the right mattress for us. Excellent delivery, Professional and courteous delivery team. No negatives