We were given a lovely smile and welcome when we entered the store. The friendliness continued along with all the help you could wish for. No time pressure. Today I am still sure we made the right dec... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... See more
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... See more
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, PO7 7UL, Waterlooville, United Kingdom
- 02392066397
4.9
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Showroom staff were extremely helpful. Delivery team were quick and efficient.
August 13, 2025
Great service received
Great service received, delivery was on time as per text time. Great delivery guys, polite, respectful of our home.
August 13, 2025
Great service and really pleased
Great service and really pleased with the product supplied
December 23, 2024
Branch staff very helpful,delivery on…
Branch staff very helpful,delivery on time,product excellent
June 28, 2025
After going back to Dreams a number of…
After going back to Dreams a number of times we did eventually decide on a mattress and bed base with the help of the shop assistant answering all our questions, had to wait almost months for delivery but everything went great , have been sleeping on our new bed for just over two weeks now and it is very comfortable we find we are not sleeping any better than we were on a twenty year old mattress so definitely disappointed on that score , would recommend Dreams Waterlooville for there help but still no better sleep after paying so much for a one .
June 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Waterlooville
Good afternoon Michael,
Thank you for taking the time to leave us your feedback.
I am delighted that you were happy with the service in store.
I have sent you a brief follow up email and I do hope to hear from you soon.
Many thanks,
Kishan
Great range of beds and top service
Popped in to the Waterlooville branch for a quick browse and ended up buying the perfect bed frame for my spare room. Ash is very knowledgeable about the extensive range available. He listened to my requirements and sourced the one I purchased very easily. Thank you for your help Ash!
June 7, 2025
Unprompted review
Happy customer My new bed and mattress were delivered
My new bed and mattress were delivered by 2 guys who worked quickly, cleanly and happily. I couldn't be more delighted with my purchase. It is the most comfortable bed I have ever had - I went for a Tempur mattress - and although it was pricey what price is a good sleep! Dreams handled everything very professionally but also in a friendly way.
June 8, 2025
A great experience!
We were attended to very quickly and given a high level of professionalism throughout the process.
We were delighted with the help we received, our product choices and would highly recommend Dreams to any prospective customers!
May 25, 2025
Unprompted review
Would definitely buy from again
Would definitely buy from again. Lovely salesman, not too pushy, and the delivery men were lovely, friendly and polite.
May 9, 2025
Happt Customers
Nice people, good products, and good choice. Very pleased with new bed, but like all buyers, would like a lower price. Always told, don't ask don't get.
April 20, 2025
Staff welcomed us asked what we…
Staff welcomed us asked what we required let us try what we asked for he was very polite and understanding of our needs and after trying a couple of mattresses and pillows we made r purchase would recommend dreams in Waterlooville
April 27, 2025
Unprompted review
Great sales staff
Great sales staff, product really good and minor installation problem sorted quickly. Would highly recommend
April 19, 2025
Very please with my Tepur bed
March 13, 2025
Trust In Dreams
From the time of purchase to installation, all went smoothly. The Waterlooville staff explained a number of options in depth and no sales pressure was felt.
The date of installation was met and the 2 men installing the bed were polite and respected our house by wearing shoe covers and subsequently explained in detain operations instructions.
March 22, 2025
Went in looking for a replacement…
Went in looking for a replacement mattress and was served by Robin, great guy, really helpful, very knowledgeable. Great deal, even splashed out on some new pillows. Would highly recommend. No hard sell, very pleasant experience.
March 19, 2025
Unprompted review
Very helpful in shop had emails to say…
Very helpful in shop had emails to say what time slot had phone call to say what time they would be here delivery drivers friendly and helpful left tidy
February 28, 2025
New bed. The whole process was very easy and our…
The whole process was very easy and our new bed arrived without hitch.
The bed creeks when I turn over. I only weigh 10 stone so I wasn't expecting this. It wakes me up and is really bothering me.
February 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.