We were given a lovely smile and welcome when we entered the store. The friendliness continued along with all the help you could wish for. No time pressure. Today I am still sure we made the right dec... See more
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This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... See more
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... See more
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, PO7 7UL, Waterlooville, United Kingdom
- 02392066397
4.9
Excellent
217 reviews
Asks customers to review
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Our experience at Dreams was excellent…
Our experience at Dreams was excellent and Ash provided a friendly and personal assistance in choosing the bed we needed
February 19, 2025
Unprompted review
Good value
Helpful staff, found a very comfortable bed at a very reasonable price. Extended warranty seems a good deal.for the price and delivery time was 2 weeks and again, a good price.
February 14, 2025
Unprompted review
This mattress is to replace one of your…
This mattress is to replace one of your competitors. So ifar its doing the trick.
Marie Calzolari.
February 7, 2025
Mattress purchase.
Service in the shop was very good. Helpful, friendly staff.
Goods delivered on time. Delivery staff, again very friendly.
Product, all good so far.
February 8, 2025
Dreams really are dreams
Dreams really are dreams. My sleep pattern changed as soon as I slept on the new mattress. Sales person not pushy. Explained information when needed and I was able to make an informed decision.
February 4, 2025
Helpful service
Helpful service. Easy to use website when I needed to change the delivery date. Delivery excellent, on time and bed built very quickly. Would recommend, whole experience was great!!
January 23, 2025
Mattress is really comfortable
Mattress is really comfortable. Needs analysis and service was excellent
January 23, 2025
Waterlooville Branch of Dreams have the…
Waterlooville Branch of Dreams have the most helpful and wonderful staff I felt very welcome and never pushed into a sale but had all the help I needed.
Been to other bed stores but never had the customer service that I had here would recommend
December 27, 2024
Unprompted review
Excellent customer service
Excellent customer service. Very friendly and informed. Plus prompt delivery.
December 28, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid at all costs.
An awful experience, staff refused to take bed away only after they had removed it from the property and left it in the street, even though they had been paid to remove it. This is classed as fly tipping.
If they said before they would not take it away the order would have been cancelled. Left a disabled lady to move the old bed off the public path, a disgraceful company.
December 18, 2024
Reply from Dreams - Waterlooville
Good morning Julian,
Thank you for taking the time to leave us your feedback.
I am sorry that the crew were not able to carry out the disposal service and assembly service.
We have been made aware that the reason the services could not be carried is because there were animal faeces on the floor of the property as well as on the items to be disposed of.
With this in mind, the crew were not able to continue with the service owing to health and safety risks.
Many thanks,
Kishan
New bed and mattress
Went to purchase a bed and new mattress. Found what we wanted and the sales team completed the paperwork very quickly. Bed and mattress was delivered on the required date. Very simple process from start to finish.
December 13, 2024
Friendly and informative customer…
Friendly and informative customer service. Delivery as agreed; quick and efficient.
December 14, 2024
Really helpful and knowledgeable staff.
December 14, 2024
The purchase in store at Waterlooville has been the best decision…
The purchase in store at Waterlooville was great staff very helpful, gave us good advise and were very knowledgeable of dreams products. Also the delivery and installation went without a hitch & both of the guys were very pleasant and gave us great feeling of confidence in our purchase, also cleared any rubbish ie cardboard packaging and gave us instruction how to use the controls for the bed base positioning. Great service from the store right through to delivery and installation. Very pleased with our purchase and are enjoying the best nights sleep we have had for years.
December 11, 2024
What a horrible experience with their…
What a horrible experience with their delivery. One of my dogs got nervous and pooped in the bathroom when delivery guys here so they refused to put the bed together in the bedroom and didn't tell me the dog had pooped until they told me they were leaving. As a disabled person I as disgusted that they have left me with 2 pieces of a bed I am unable to put together.
December 6, 2024
Unprompted review
Reply from Dreams - Waterlooville
Good Morning Julie,
Thank you for taking the time to leave your review.
I am sorry to hear that the assembly was unable to be completed.
Unfortunately, you did not leave any order information so I have used the request information tool. If you could please provide me with your order information I can then discuss this further with you.
Kind Regards, Leanne
Great customer service in store
Great customer service in store. Everything was made clear, even had a superb pillow for free!
November 15, 2024
Excellent customer service…
Very helpful service provided by Eleanor who clearly enjoyed her job.
November 3, 2024
Unprompted review
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