We were given a lovely smile and welcome when we entered the store. The friendliness continued along with all the help you could wish for. No time pressure. Today I am still sure we made the right dec... See more
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This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... See more
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... See more
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, PO7 7UL, Waterlooville, United Kingdom
- 02392066397
4.9
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent customer service…
Very helpful service provided by Eleanor who clearly enjoyed her job.
November 3, 2024
Unprompted review
A great experience from start to finish
Everything from start to finish - the right advice, the right product, the right service from ordering to delivery. Lovely cosy, comfortable sleeps from day one. Overall, a great experience. Thank you.
October 21, 2024
Great welcome from the same Sales Lady…
Great welcome from the same Sales Lady that helped me buy my previous mattress 14 years ago! Lots of options of mattress types to try including a computerised system to assess which type may be best for me. Delivery was just one week later. I was informed by text of the delivery time ( a 2 hour slot). I sealed up my old mattress and the delivery team very efficiently removed the old mattress and installed the new one within the assigned time slot.
October 12, 2024
Buying new bed and mattress
From buying goods to delivering and cleaning up all was 10 out of 10 . Would recommend them again and again.
October 19, 2024
Sean was very helpful and the bed is…
Sean was very helpful and the bed is proving to be very comfortable
October 12, 2024
Perfect Fit
We trialled many beds to find the perfect fit for a Super King Size bed on the day and the staff were really really helpful. It came within 2 weeks, constructed by the Dreams team with minimal disruption, who also took the previous bed away.
The bed is amazing and we have the best night's sleep every night now.
September 27, 2024
Good sales staff and good and helpful…
Good sales staff and good and helpful delivery staff
October 4, 2024
Dreams should be the benchmark for buying a new bed
This was our best experience while choising a new bed.
We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash.
The technology helping us choose a mattress is amazing, the whole sales experience is totally non pushy - super helpful and friendly. They leave you alone to help you talk and choose and always on hand if you need them. AN all round fabulous experience.
September 25, 2024
Unprompted review
Satisfied with the purchase process and…
Satisfied with the purchase process and delivery. So far so good.
September 21, 2024
Outstanding Service
Dreams staff in Waterlooville are outstanding in both their knowledge and customer service, providing an excellent customer experience from browsing to delivery, Would Highly Recommend
August 27, 2024
Unprompted review
Excellent Service
Every member of the Dreams team, from the Salesperson, to the delivery /installation team were friendly and very professional.
Didn't feel pressured at all and the bed and mattress are... a Dream!
August 20, 2024
May use AI-assist with repliesRead more
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I'm surprised to be asked for a review so soon.
I'm surprised to be asked for a review so soon, when your literature says it takes a month for the mattress to adjust. Is it my 'best sleep ever'? No. It's a little better than my old bed. The bed design makes it awkward to tuck-in the bedding, I should have chosen something else. The bed looks nice, it's OK to sleep in, but doesn't have the 'wow' factor that I've read in other reviews.
August 23, 2024
Reply from Dreams - Waterlooville
Hi Lewis
Thank you for your review. I am glad that you are generally happy with the bed, but I am sorry that you are no completely satisfied. I will make sure your feedback is passed back onto the relevant personnel within the business.
If you need any further help or assistance, please do not hesitate to email me on pl33@dreams.co.uk.
Many thanks
Peter
sleep well
Great introduction to how a mattress works and working out the best one for you
we purchased pillows too.
never spent so much on a bed before, but worth every penny.
Super delivery, turning up when they said they would.
sleep much better now.
August 23, 2024
Staff were extremely helpful and…
Staff were extremely helpful and courteous making sure we purchased the right mattress for our needs.
August 16, 2024
Pleasant service
Had a very good experience in store. We were after an ottoman style double bed and had been let down by another company. Our previous experience had a six week wait for the bed frame so we had been sleeping on the floor for some time when we found out it would never turn up. We had tried other bed stores but for what we wanted most seemed a bit expensive or the quality was not great. The other factor was how long the wait time for delivery was. At Dreams they were knowledgeable, friendly, personable and best of all, they were not pushy. They discussed delivery dates and assembly and they allowed us to browse. They were able to deliver within 1 week which was great. They delivered the bed to the room we wanted as well. So far we have had no issues with the bed frame and are happy with the service we received.
August 10, 2024
A pleasant experiece
We were treated very well in the shop and delivery guys were excellent All in all a good experience
August 9, 2024
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