We were given a lovely smile and welcome when we entered the store. The friendliness continued along with all the help you could wish for. No time pressure. Today I am still sure we made the right dec... See more
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This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... See more
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... See more
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, PO7 7UL, Waterlooville, United Kingdom
- 02392066397
4.9
Excellent
217 reviews
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Very friendly staff
Very friendly staff, helped with all our questions on beds bases and pillows, took time with us.
July 3, 2024
Unprompted review
Excellent customer service
Excellent customer service . Staff member was very helpful in helping me to decide on what to buy without pressuring me . Also good variety of items to view .
June 21, 2024
The sales advisor Robin was very…
The sales advisor Robin was very friendly and knowledgeable. He answered our questions and helped us to make the right decision.
May 20, 2024
A wonderful experience
A wonderful experience
Wonderful kind staff they were very informative and spoke to us the detail that we understood the beverages we were offered
We can not fault the staff on any part of the experience
June 15, 2024
Excellent customer service Gareth’s…
Excellent customer service Gareth’s help with his in depth knowledge and suggestion of using the technical gadget to match you to the best mattress helped us to find the right bed and mattress for my son. All staff at Waterlooville were very welcoming and friendly making us feel important. Thank you
June 10, 2024
Unprompted review
The welcome to the shop
The welcome to the shop , the scientific bed experience to test the suitability of mattress, the help given in the shop was excellent we were treated like important guests and detailed information given . Friendly knowledgeable and thoughtful staff . Thankyou.
June 14, 2024
Cannot fault the service I received at…
Cannot fault the service I received at the shop or the delivery
May 24, 2024
We are very happy with our beds
We are very happy with our beds, we are also pleased with the service from Dreams and would recommend them
May 26, 2024
Vera good buyy good service from the moment we…
Very good service from the moment we entered the shop to buy. Excellent shop service was followed by delivery at time and date arranged. Fitters very pleasant and helpful. Excellent service all round
May 18, 2024
Sweet dreams
Great service when placing order for bed and Tempur mattress plus pillows. Quick delivery and installed by great delivery team.
Delighted with my purchases, bed is beautiful and mattress super cosy, having a super nights sleep 😴
May 17, 2024
Very very happy with the warm welcomw…
Very very happy with the warm welcomw from the store manager. Would deffinitly recomend. 10 stars 👏
May 12, 2024
Unprompted review
Great customer service
Great customer service, good products & very good delivery service.
May 6, 2024
Excellent service no pressure salesman…
Excellent service no pressure salesman know
The products very well
Even excellent cup of coffee
April 22, 2024
Unprompted review
If I could give 10 out of 10 I would
If I could give 10 out of 10 I would. From strat the finish the experience was easy, pleasant and relaxing.
April 21, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
10 days delivery turns into 15
April 20, 2024
Reply from Dreams - Waterlooville
Dear Mr Golding
Thank you for your recent review. I am sorry that there was a delay to the delivery date on your order.
I have sent you an email with a suggested resolution to the matter which I hope you will find acceptable.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Shaun was very helpful did not rush me…
Shaun was very helpful did not rush me as l was a long time making my mind up he showed me a few mattresses to try,
I have bought other mattresses from Dreams and always been satisfied thank you,
Sandra
April 5, 2024
Great bed...
Ordered a bed. It was perfect. Absolutely solid well built frame. Happy customer 😁
April 5, 2024
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