We were given a lovely smile and welcome when we entered the store. The friendliness continued along with all the help you could wish for. No time pressure. Today I am still sure we made the right dec... See more
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This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... See more
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... See more
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, PO7 7UL, Waterlooville, United Kingdom
- 02392066397
4.9
Excellent
217 reviews
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Really knowledgeable with a good range…
Really knowledgeable with a good range of products and finance options
March 23, 2024
Unprompted review
Headboard
We found a headboard we liked in the showroom. We were given a delivery date a few days ahead. It was delivered exactly on time, and we are very pleased with the quality and design
March 8, 2024
Amazing service!
I cannot thank Robin in the Waterlooville branch enough for the support, patience, and friendly manner to help me find the perfect mattress and pillows. I am a really light sleeper and Robin went out of his way too show me the sleep match equipment and recommended different mattresses to suit my needs. Thank you.
March 3, 2024
Unprompted review
Impressed by the friendliness and helpfulness of the staff.
Impressed by the friendliness and helpfulness of the staff. Although staff were busy with other customers, the manager broke off for a moment to ask if there was something in particular we were looking for and directed us to the area where we could find the limited selection of sofa beds. When we had had a look and seen one we were interested in another assistant came over as soon as he was free and asked if he could assist and showed us how to open it out to a bed and back again into a sofa. It was a pleasure to find staff who were so helpful and friendly.
February 24, 2024
Unprompted review
Great service from beginning to end
Great service from beginning to end - salesman listened to my requirements & found a mattress at great price. Delivery was so smooth , great communication.
Mattress is just a dream best sleep ever
February 22, 2024
Shaun's assistance was invaluable
Shaun's assistance was invaluable. From the moment I entered the store, he warmly welcomed me and guided me through the process of finding the perfect bed. Utilizing the innovative bed measurement technology, we tailored the options to suit my needs. Shaun's thoughtfulness and attentiveness shone as we explored various pillow options, and he consistently provided insightful answers, aiding me in making an informed decision. Having visited three other stores, including Benson for Beds and John Lewis, it was ultimately Shaun's expertise and the compelling offer that convinced me to choose this store.
February 11, 2024
Unprompted review
Friendly and knowledgeable
Friendly, knowledgeable staff who were able to answer our questions and advise us without pressure and a good range of products offered at different price points. We were offered a choice of delivery dates and a 100 day option to alter our purchase if not completely satisfied.
February 6, 2024
Unprompted review
Dreams were a dream
After traipsing about all day in and out of bed shops I encountered Dreams in Waterlooville wish I’d just gone straight there i left benson beds wanting to strangle them and the others just didn’t compare with the experience. Dreams beds rule save yourself a lot of time and effort disregard the rest
February 3, 2024
Unprompted review
Care and consideration shown during…
Care and consideration shown during delivery and assembly
February 2, 2024
My experience with dreams was the…
My experience with dreams was the delivery was on time the two people who put my bed together were very good and polite as well
January 27, 2024
Sean who served us was friendly and…
Sean who served us was friendly and helpful. He wasn't pushy at all and took the time to make sure we had the right product.
Delivery time was accurate and driver and mate were helpful and friendly.
January 27, 2024
Pushy in store, great online decision
We knew the type of tempur mattress we wanted when we went into the store but the salesperson, who was dealing with someone else, was very pushy in asking us why we wanted a soft mattress and that they had a machine that would help us choose. We are in our late 50s and having had a few mattresses knew what we wanted. After laying on it, to test it, we left and decided to buy it online. Delivery was excellent. We were kept informed by email and then phone call on the day. 2 very polite gents delivered and took the old one away. So far very good decision, the soft mattress choice has stopped our aching backs and we don't wake up in the night anymore. I am 20 stone and supposedly a soft isn't recommended. Don't listen to what all the so called experts tell you.
January 19, 2024
Very happy with the service I received
January 8, 2024
Unprompted review
Went into waterlooville store today and…
Went into waterlooville store today and I can honestly say what a lovely team but what a man Shaun the store manager was never have I been so happy with service the way I was today thankyou so much Shaun for all your help x
January 8, 2024
Unprompted review
Great product range
Great product range, high quality products and reasonable pricing. Lucy who served us had excellent product knowledge, was friendly and put us at ease and made the whole selection process an enjoyable and satisfying experience. She processed the order efficiently and explained everything exceptionally well and confirmed the order was correct for our needs. She is a true asset to your company and should be praised for the excellent job she does.
December 26, 2023
Unprompted review
Great service from sales assistant to…
Great service from sales assistant to delivery men
December 14, 2023
Friendly helpful staff
Friendly helpful staff , knowledgeable on the products,
Shown and tried products, brilliant delivery services , very polite
December 9, 2023
Quality product
Quality product , exceptional logistics with knowing exactly how my order is getting on
Also a spot in time delivery.
December 9, 2023
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