Dreams - Waterlooville Reviews 

A very smooth experience from sale through to delivery, for a purchase only made once in a decade

Paddington Sleepeezee Mattress has been uncomfortable since I Had delivered in Feb this year, i thought it was myself has i have chronic pain pain and metal work in right hip, ive been turning as recommended but you can see clear dips in it, im crying in pain most mornings and never feel rested like ive had the best sleep , far from it.
Someone from Emmiera group has been out at beginning of week and agrees it has dips on it, surely this shouldn't occur in a mattress this NEW and im not 20 stone in weight!!! i cant go on like this never feeling comfy in the bed at all. Please help URENTLY WANTING A DECENT NIGHTS SLEEP IF THATS POSSIBLE WITH MY PAIN IN BODY.

Went into the Waterlooville store and ordered a superking mattress. It arrived a month later only to be told "sorry this one has a metal frame in it so can't fit through the door, they should have told you this when you ordered it". Why were we not told this when we chose it in store? We explained at the time where it was going in the house. Rang the store to get a refund, was told we had to speak to customer services (35 minutes on hold to get through to someone). Was then told by customer services that we had to ring the store back to get the refund. The store then deducted £50 for the free pack of rubbishy pillows we were given (and didnt want in the first place) when we ordered it. So we now have to drive an hour round trip to return them. Oh and I was accused of being "passive aggressive" by the store assistant (Jazz) when I held my hand over my phone's microphone and expressed my annoyance at the whole situation to my wife who was in the background, which Jazz overheard. This will be the last time we use Dreams. All sunshine and rainbows when you order and pay your money but then its downhill from there.
UPDATE: In response to the nonsensical cut & paste response from Dreams to my above review. We have had two super king mattresses before with no issues getting them into the house and room (they just have to slightly bend). This was explained at point of purchase, so why did the sales assistant not tell us that this particular mattress had a metal frame that meant it COULD NOT be even slightly bent. 100% the responsibility of Dreams to provide this essential information. The delivery team were baffled as to why we hadn't been told. As for the refund. This is incorrect, we have NOT received a full refund.

Superb experience in shop and through delivery

Never been so happy

Thanks for helping us sleep so well

If your doubting paying for a tempur mattress dont hold back as its worth it.

Sleep is so important.

Good customer service and product knowledge.Single mattress purchased for softer comfort and advice given delivered exactly what I wanted.

The staff were great knowledgeable and happy to help with my choices. Professional and easy to talk too.

My wife and I could not have of asked for a better experience with Dreams employees. We were shown brilliant Customer Service. When we first arrived, we were asked if we needed any help or was just looking around. Nothing was rushed or forced upon us. We were offered a cup of tea, and after a few questions, we were shown the Bed machine for us to find out exactly which mattresses would suit us. That was an exceptional experience will worth it.
The staff showed true knowledge of the mattresses and pillows, his professionalism was second to none. He allowed us to try as many mattresses as we liked, even swapping pillows out on many occasions. Nothing was any trouble. We would recommend Dreams in a heart beat. Thank you for a brilliant service.

Professional and helpful advice re purchasing new mattresses. Sales assistant took time to explain different types of mattresses and didn’t rush our decisions. Delivery was punctual and our old mattresses were removed for recycling. Would recommend Dreams.

Excellent service from time stepping into store to the delivery men putting covers over their shoes to walk into my house. I would highly recommend Dreams. The whole setup is excellent

Very happy with the service and products and service that we received. No problems at all and would definitely recommend Dreams in Waterlooville.

Manager at waterloovile store made us feel.welcomed and answered all questions. When item we wanted had long lead time , he offered suitable alternative with quicker delivery time.

All seems well at the moment, although did have back ache after about a week. Put it down to the newness of mattress and the firmer substance.

Good price and kept up to date re delivery which went well

Service in shop very good and guys that delivered our mattress were very efficent.

Polite and considerate delivery people, made every thing hassle free.

Once ordered the delivery was great and very happy with the new bed and mattress

Very helpful, great customer service, very satisfied

My daughter and her partner financed a Tv Bed and with purchasing the additional 8 year warranty the total cost was over £3000.
This bed starting creaking and the middle slumped after 7 months.
Dreams came out and inspected and reported they must have jumped on it!
They didn't ever.
Looking at review sites like Trip advisor and trust pilot and even Dreams website there are nearly 50 others with the identical fault on the identical bed.
Clearly not installed properly or just unfit for purpose.
Dreams still not interested even though the additional warranty says it covers
Accidental breakages which did not happen.
Dreams state you have to get your own
Report done at a cost to yourself and the company they advise you to use are there own inspectors so you cannot win.
Basically a fraud transaction and a scheme
To sell bad quality beds with no come back to them.
We are going to print fliers off and stand at the shop or else we are banging our heads against a brick wall.
Just avoid avoid avoid .