We were given a lovely smile and welcome when we entered the store. The friendliness continued along with all the help you could wish for. No time pressure. Today I am still sure we made the right dec... See more
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This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... See more
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... See more
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, PO7 7UL, Waterlooville, United Kingdom
- 02392066397
4.9
Excellent
218 reviews
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Shop wasn’t open when it should have…
Shop wasn’t open when it should have been. Assistant let us wander to look at items. Told him what we were looking for and he did look on line but told us item was out of stock. I then looked at home and ordered the item straight away with choices of delivery.
June 10, 2023
Reply from Dreams - Waterlooville
Good afternoon,
Thank you for leaving us your feedback.
I am sorry to hear that your local store was not open on time.
In order to gather some additional information, I did try to call you but appreciate that you may have been busy. I have since sent you an email and hope to receive the information I have requested as I want to ensure we look into the issues you have reported to us.
Many thanks,
Kishan
Very nice customer service and great…
Very nice customer service and great quality product, timely delivery and overall good dealings
June 2, 2023
Great service. I was kept informed about the time of…
I was kept informed about the time of delivery. I had ordered a mattress and they took it upstairs onto the bed and took away the old one. Very happy with the service from the delivery guys.
May 21, 2023
Staff were extremely helpful and I’m…
Staff were extremely helpful and I’m pleased with my new bed.
May 2, 2023
Lucy was a great sales person
April 11, 2023
Unprompted review
The divan base had grey smudges on it
The divan base had grey smudges on it. It looked as if the workers did not wear gloves when they constructed it.
The we bed itself was exactly what I wanted and the staff at the showroom were very helpful and I would definitely recommend them, just a shame they were let down by the manufacturing side.
Update-weds 12/4
Leanne from customer services contacted me after the above review and offered to replace the divan or offered me a 20% refund. Excellent customer service as I was not expecting any response.
April 8, 2023
Reply from Dreams - Waterlooville
Good Afternoon sharon,
Thank you for taking the time to leave your review, I am sorry to hear of the marks on your new divan base.
So that I can look into this further and discus with you I have emailed you asking for photos of the marks.
If you could please get back to me with these then we can discuss further
Kind Regards
Leanne
The best mattress I have ever had
Excellent service from shop and delivery drivers. The Tempur mattress and pillow are the best ever and have never slept so well. Worth every penny.
Dreams are brilliant and totally recommend them
March 31, 2023
Looking for a new mattress got told to…
Looking for a new mattress got told to go to dreams
March 2, 2023
Good selection of products in store to…
Good selection of products in store to see and try. Ordering process was quick and easy. Bed delivered at a time that suited us. Everything exactly as it should be.
February 15, 2023
Great quality good service
February 19, 2023
Calm atmosphere and knowledgeable staff
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea where to start. A very calm store with a wide range of options and knowledgeable staff.
January 25, 2023
Unprompted review
Amazing matress
I bought Tempur mattress and this is the best mattress ever. It is so so soft and comfortable, I absolutely love it. It is expensive but so worth it. Highly recommended.
December 10, 2022
Unprompted review
Excellent advice and service
This is a small branch and we went there (after our old bed collapsed on Christmas Day) because we previously bought a bed there very successfully. Although the display is limited we were very well advised and are confident we have what we want.
December 28, 2022
Unprompted review
An excellent shopping experience
Assistant was very personable, knowledgable, helpful and courteous.
He found us exactly what we needed at a price that was right for us. 28
December 28, 2022
Unprompted review
Gareth was amazing!
Gareth was amazing. No pressure on a sale. He wanted what was best for us and couldn't do more to help. I would recommend going in and speaking to him!
December 16, 2022
Unprompted review
We needed a new bed and mattress.
When we went into the Waterlooville store,there was a relaxed atmosphere and no pressure to buy.
We had visited other stores and looked online,but felt that Dreams offered what we needed.The sleep position analyser was good to,and the matresss we now have is "as it said on the tin".Morning aches mostly gone!
September 27, 2022
Unprompted review
Fantastic service from the…
Fantastic service from the Waterlooville Branch
October 5, 2022
Unprompted review
Friendly staff helped me pick a bed and…
Friendly staff helped me pick a bed and gave me generous discount.
October 9, 2022
Unprompted review
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