Amir was really well informed on all products, especially mattresses, remembering a best selling mattress from many years ago. So helpful and assisted me to choose the right mattress.
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I received a warm and friendly welcome from Ramona. She was helpful, informative and patient throughout my visit and helped me find what I hope will be my best fit mattress for the next 8 years.
Fanastic experience from Gabriel at the Watford store. In truth we didn't even go in expecting to buy a mattress, more just forward planning but Gabriel was so knowledgeable and helpful that we ende... See more
We bought two mattresses from different ranges with different firmness. The recipients found them extremely comfortable. The large range allowed us to cater for wildly different sleeping requirements.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1C Colne Valley Retail Park, WD17 2JZ, Watford, United Kingdom
- 01923594324
4.7
Excellent
348 reviews
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Staff extremely helpful
Staff extremely helpful, knowledgeable and efficient. Bought a Sealy mattress which is just perfect. Can highly recommend.
March 22, 2024
Variety of mattresses and Bed to choose from and excellent staffs
Bed and mattress we bought is perfect and we have been enjoying our sleep and having sweet Dreams 😊. We got value for our money and the great staff we meet at Dreams Watford gave us the best customer experience. Thanks to Mostofa and Amir for the hot chocolate 👍
March 16, 2024
Wish we'd done this sooner
Been putting off buying a new mattress for ages because of hassle and expense. Dreams made it very easy for us to find the right mattress at a price to suit our budget. Very happy with mattress and customer service throughout the process including prompt delivery. Would definitely recommend.
March 9, 2024
Shaid from Watford store provided an…
Shaid from Watford store provided an excellent service.
March 9, 2024
Unprompted review
Watford branch
Watford branch - very welcoming, quick and efficient service. Staff members are very polite and well informed. The overall process of placing an order in store was so quick and very informative with lots of options available. Overall great
February 23, 2024
Unprompted review
Dreams store
Choosing my mattress from the dreams store in Watford, was really nice. Sales lady helped me choose the right one for me, explained everything. Recommend dreams.😊
February 23, 2024
Unprompted review
Fran who assisted me with my search for…
Fran who assisted me with my search for a bed and mattress was very welcoming and professional. The bed was delivered on the day he promised. It was abley set up by the delivery men. Everything was tidied and all packaging was removed. I would recommend this company to others.
February 18, 2024
Good customer service
Good customer service, delivery is on time, staff fit the bed and demonstrated. Very friendly and good delivery.
February 10, 2024
Well informed friendly staff
Well informed friendly staff, gave space for us to try out and test the various options. Going through with the purchase was seamless.
January 26, 2024
Great customer service and perfect mattress
Great customer service, quick delivery and cool technology to understand sleeping habits. Myself and my wife were both able to find a mattress that was catered to our sleeping requirements.
January 26, 2024
Excellent customer care and knowledge…
Excellent customer care and knowledge about product. Would highly recommend Kevin and Ann-MArie at Dreams Watford branch
January 19, 2024
Unprompted review
Delivery went very smooth
Delivery went very smooth, very polite workers who explained how the bed worked.
January 14, 2024
Very nice service and my mattress…
Very nice service and my mattress isgood value .thank you.
January 12, 2024
Just excellent service and quality
December 22, 2023
The beds are great and delivery guys…
The beds are great and delivery guys were great. The beds and the sofa beds were easy to put together and are very comfortable.
Only had them a couple of weeks but so far, we've been very happy with them.
December 15, 2023
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