Amir was really well informed on all products, especially mattresses, remembering a best selling mattress from many years ago. So helpful and assisted me to choose the right mattress.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received a warm and friendly welcome from Ramona. She was helpful, informative and patient throughout my visit and helped me find what I hope will be my best fit mattress for the next 8 years.
Fanastic experience from Gabriel at the Watford store. In truth we didn't even go in expecting to buy a mattress, more just forward planning but Gabriel was so knowledgeable and helpful that we ende... See more
We bought two mattresses from different ranges with different firmness. The recipients found them extremely comfortable. The large range allowed us to cater for wildly different sleeping requirements.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1C Colne Valley Retail Park, WD17 2JZ, Watford, United Kingdom
- 01923594324
4.7
Excellent
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dreams Watford are fantastic.
My sales man and the delivery people were amazing. It was a tricky delivery but Mark did not give up when faced with our tight corners. I recommend Dreams 100%.
June 2, 2024
Knowledgeable staff and good quality products
The staff were friendly, knowledgeable, and didn’t follow me around the second I walked in, l but made themselves available to answer any questions. I was happy with the sales process throughout, and the delivery, installation, and removal of old mattress and bed was easy, and I’m really happy with my new bed and mattress; the quality exceeds my expectations.
May 6, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dreams - mixed experience
The service from the people at Watford Dreams really was great, however the 'back end' of the business is pretty lacking - difficult to book and change your delivery, and when the mattress has turned up it smells pretty barnyard-y, despite following the 'airing' instructions!
May 25, 2024
Reply from Dreams - Watford
Good afternoon Jamie,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are experiencing an issue with your mattress.
I certainly want to look into this for you in more detail. As such, I have sent you an email and hope to speak with you over the next day or so.
Many thanks,
Kishan
Really pleased
Helpful, Polite and pleasant staff. We used the measuring machine and the staff gave us time to try the mattresses out. Easy to order and delivery date was only one week. The staff seemed to be very knowledgeable and explained the pros/cons of the mattress. We were offered coffee. The transaction went smoothly. It felt like a very personal service. Thank you
May 22, 2024
Unprompted review
Replacement Firm Mattress
Knowledge of the colleague who served us, we were not pressurised to make a purchase at any point, everything happened as promised and the delivery of the new mattress along with the collection of old one went extremely smoothly. The bought the mattress for our son and he is extremely pleased with its firmness and comfort. All in all, an excellent purchase - thank you.
May 12, 2024
A great experience.
The shopping experience was excellent and the member of staff was very knowledgeable. We were offered hot drinks which was lovely. The prices were as expected. The delivery took place as expected and was very smooth.
April 27, 2024
Great customer service and product…
Great customer service and product knowledge. Staff helped me choose a mattress suitable for my needs. In addition as it was a large purchase I added a mattress protector to order and was very satisfied with the level of service that I received with prompt and efficient delivery.
April 27, 2024
Good
Overall is good, yet if delivery man can put on their shoes cover when sending product to room, it will be perfect!
April 19, 2024
Delayed delivery dates but all sorted nicely
We order an expecsive bed and mattress and it took to some time to get delivered. They gave us a call and explained that the delays are due to the war situation blocking the ships. Due to multiple delays we were a bit annoyed so they compensated by adding some discounts. So it all ended well and we continue to be happy customers of Dreams.
April 11, 2024
Unprompted review
Reply from Dreams - Watford
Good afternoon
Thank you for taking the time to speak to m today. I am so sorry for the ongoing issues you are having with your order.
I am glad that we came to an amicable resolution as a result of our conversation. Should you need any further help or assistance going forward, please do not hesitate to contact me.
Many thanks
Peter
I really recommend them
I really recommend them, very comfortable mattresses and delivery 5 star 🌟
April 5, 2024
Another great experience at Dreams
Another great experience at Dreams, Watford! The staff were very helpful and friendly, and we found exactly what we were looking for, at the right price, and with a very quick delivery! It was a great experience and we wouldn’t hesitate to return there again. We will also be recommending Dreams to our family and friends.
March 23, 2024
Unprompted review
Mustafa at Dreams Watford did a great…
Mustafa at Dreams Watford did a great for us and made sure we had all we needed. Very happy
March 31, 2024
Staff understand our request and dealt…
Staff understand our request and dealt efficiently
March 31, 2024
Really pleased with how helpful staff…
Really pleased with how helpful staff were at Dreams, particularly Caroline who couldn't do enough to ensure we left satisfied.
March 29, 2024
Unprompted review
Sleep at last
After months having to sleep in adjustable chair as mattress was hard my new Dreams mattress is indeed an answer to my dreams!
March 29, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.