Excellent service from Joanne. Nothing was too much trouble for her and she explained everything very clearly. Was offered a hot drink. Joanne was very friendly and it was nice going into a shop where... See more
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the staff very friendly and helpful was offered tea or coffee and then on to bed machine this was extremely helpful in choosing our next mattress .there was no pressure and the staff patiently waited... See more
My experience was great because of the helpful friendly staff who advised me about all the beds in store and then helped me choose the right one for me.
What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Castlefields Retail Park, NN8 2DP, Wellingborough, United Kingdom
- 01933718308
4.7
Excellent
186 reviews
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Excellent service & knowledgeable
Phoned the Wellingborough store first to enquire which Tempur mattresses were on display and to ask questions about the differences. Arranged to go in to store 30 mins later. Mark the store manager was very good and knowledgeable and so was Sharon.
Very good service. Thank you.
April 14, 2021
Unprompted review
A Dream Come True
I am the world's worst critic. However, from the moment I entered the shop to the time the delivery guys left, I was impressed every step of the way and can find no fault whatsoever.
The two delivery guys kept me informed on the day by phone and text and were friendly, polite, good mannered, caring, unflustered, clean, tidy, fast, efficient - just utterly amazing - and I don't mean that lightly - they were a dream come true.
They took their shoes off when entering the house which means they must have been cold and uncomfortable - but they never let it show.
December 30, 2020
Unprompted review
Great customer service
Extremely helpful and patient member of staff served us. We got just the mattress we wanted.
December 14, 2020
Unprompted review
Mattress order and delivery
Delighted with Dreams. The order was completed and delivered on the day stated. The delivery team were well presented, polite and took care to explain product care. They delivered well within the time frame that they informed me of. A credit to the company. I would recommend Dreams.
December 10, 2020
Unprompted review
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