Excellent service from Joanne. Nothing was too much trouble for her and she explained everything very clearly. Was offered a hot drink. Joanne was very friendly and it was nice going into a shop where... See more
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the staff very friendly and helpful was offered tea or coffee and then on to bed machine this was extremely helpful in choosing our next mattress .there was no pressure and the staff patiently waited... See more
My experience was great because of the helpful friendly staff who advised me about all the beds in store and then helped me choose the right one for me.
What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Castlefields Retail Park, NN8 2DP, Wellingborough, United Kingdom
- 01933718308
4.7
Excellent
186 reviews
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Thanks to Wellingborough staff
The Wellingborough staff were fantastic. They were very well versed with the products and were happy to help us make the right choice
March 25, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A lot of pushing to the more expensive…
A lot of pushing to the more expensive products.
Having said that, the staff were pleasant and helpful.
Date of experience is a guestimate.
February 2, 2023
Reply from Dreams - Wellingborough
Dear Mr Barber
Thank you for taking the time to speak with me today and for helping clarify the points.
I am so glad you were happy with the service and experience provided in store. I am also glad you are pleased with your new mattress.
Should you need any further help or assistance in future, please do not hesitate to contact me.
Many thanks
Peter
Very comfortable bed.
March 10, 2023
Helpful but not pushy.Free delivery was…
Helpful but not pushy.Free delivery was on time and respe truly of property.
March 8, 2023
We find the mattress very uncomfortable…
We find the mattress very uncomfortable and hard. We will be changing it as soon as we can. An expensive purchase which we are really disappointed with - despite using your system for determining which firmness we required.
February 28, 2023
Reply from Dreams - Wellingborough
Good Afternoon, thank you for taking the time to speak with me today. I am sorry for the fact you are not getting on with your mattress.
Dreams do recognise that people will not always get the right mattress for them on the first attempt, which is why we offer our 40 night comfort guarantee, whereby you can reselect to an alternative of your choice.
As discussed I am happy to be your point of contact going forward in getting this resolved. I look forward to hearing from you shortly.
Many thanks
Peter
Dreams do come true 👍
Certainly professional staff and made very welcome. From entering the shop to getting the mattress delivered to my abode everything went like a "Dream". Yes, Dreams do come true.
February 26, 2023
Excellent service
Kind, friendly,knowledge and respectful staff. Goods delivered on time and as expected.
February 22, 2023
Lady in the shop was really good
Lady in the shop was really good, helped us decide on the best bed, delivery was also quick. Very Happy
February 11, 2023
I bough a mattress for the spare bed
I bough a mattress for the spare bed - haven't used it yet, so can't comment. The buying and delivery processes both worked fine.
January 11, 2023
Excellent service and knowledge of…
Excellent service and knowledge of products make you feel important
January 15, 2023
Unprompted review
I was very pleased with my purchase the…
I was very pleased with my purchase the sales assistant was very knowledgeable helpfull and professional throughout thank you
December 26, 2022
Unprompted review
Therapur Actigel firm response 1000K
Purchased a Therapur firm response 1000K mattress in December 2021, in October 2022 the mattress showed signs of sinking on both sides so I sent pictures of the mattress with a complaint and three months later still not had an answer as to why this has happened and what they are prepared to do about it every time I email Dreams I get the same response my case 88700 is still being worked on. Not happy would never shop at dreams again
October 15, 2022
Unprompted review
Reply from Dreams - Wellingborough
Dear Patrick
Thank you for your review. I am sorry for the issues you are having with your mattress.
I have sent you an email with a suggested resolution which I hope you will find as suitable.
I look forward to hearing from you shortly.
Many thanks
Peter
A fantastic experience
A fantastic experience with the Wellingborough Branch, in particular Mark the Manager. We went looking elsewhere after visiting and come back to purchase our bed and mattress, really great experience and can highly recommend!
November 27, 2022
Unprompted review
Staff very courteous
Staff very courteous, helpful and knowledgeable about the products on offer.
November 20, 2022
Unprompted review
Fantastic service by dreams
Fantastic service by dreams, kept fully informed of delivery and timings. Mattress amazing finally a good night sleep is being had. No hesitation in recommending dreams to family and friends.
October 28, 2022
Unprompted review
The efficiency and promptness of the team
The efficiency and promptness of the team and the resources and helpfulness.
The went over and beyond and even took the trash away
October 5, 2022
Unprompted review
We love our new bed
We had a really great sales experiance and enjoyed trying out the sleep test machine. We love our bed and matress, and the best thing is that all my back and sholder pain has gone since buying the new bed. Love it!
September 4, 2022
Unprompted review
Lovely service. Extremely helpful and friendly
Lovely service. Extremely helpful.
August 30, 2022
Unprompted review
Mark at the Wellingborough store was…
Mark at the Wellingborough store was excellent
August 22, 2022
Unprompted review
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