Called and ordered by phone for my elderly parents. Young guy who took the order very helpful. Booked mattress collection as well. Delivery turned up on time 2 guys whom delivered the mattress and... See more
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I found from ordering to delivery the team were exceptional. The delivery guys were very helpful and respectful of our home. Friendly but professional.
Dinesh was helpful, attentive and did not try to flog us just anything. He took the time to ask us what we needed/wanted and based on that, carefully presented us with our options - highlighting which... See more
We are so happy with our bed and the service we received from dreams! Thanks to Dinesh's assistance we left the store feeling confident in our purchase, knowing we had found the ideal bed for us.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
336-342 High Road, HA9 6AZ, Wembley, United Kingdom
- 02045326626
4.4
Excellent
49 reviews
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Excellent customer service
Excellent customer service; delivery on time & delivery team explained the product fully & how to care for it.
July 21, 2023
Everything was great
Everything was great, the service, the products.
The delivery was incredibly fast..thank you Jack you re a star!!
June 24, 2023
Very comfortable bed
I am using it for about a month. I feel comfortable sleeping on it. I bought it because its reviews were good, and 60% off offer price. Only thing I don't like is I will have to turn it round and upside down every 6 weeks.
May 25, 2023
Called and ordered by phone for my…
Called and ordered by phone for my elderly parents. Young guy who took the order very helpful. Booked mattress collection as well. Delivery turned up on time 2 guys whom delivered the mattress and took it away also very professional. Whole operation took 11 minutes from old to new mattress. Brilliant. Highly recommend.
Eric, 80
Essex
March 16, 2023
Good and high class quality of mattress…
Good and high class quality of mattress and good customer service and fast delivery is well so I am very happy with this purchase
February 1, 2023
New bed.
Ricco was an excellent salesman. Asked me what my needs were and helped throughout the process. Knowledgeable about the products and sales promotions. A credit to the company.
January 6, 2023
Unprompted review
We had an amazing experience the staff…
We had an amazing experience the staff was polite and everything was in order.Dinesh was really helpful person and explained everything very well about the products.
October 9, 2022
Unprompted review
Excellent customer services
From the moment we went in the greeting and the help for more than we hoped for.
October 2, 2022
Unprompted review
DREAMS BED'S EVERY TIME.
My bed was delivered on time, l couldn't believe how large the boxes were or whether they were going to get up those stairs, l said to the driver wish me luck as they were leaving, l rang a friend to come over to help me get them upstairs, the bed was so well wrapped up in there boxes, we made it to the next floor and my friend and l put the bed up, lt was straight forward.
In the end he went round tighten the bolts.
I added the bedding.
Do you know l am lost for words, how Gorgeous the bed looks.
This is more than a Statement...👑
DREAMS you have done yourselves proud again, my second time around my first bed which was many moons ago, was a four poster which is now in the spare room, awaiting a new mattress.
If you want a bed that can go to war with you and still stand its ground, that is what l call Qauility...
No bed store can beat them on that.
Just want to say thank you.
Johan R.
September 8, 2022
Unprompted review
Very helpful staff that makes you feel…
Very helpful staff that makes you feel at home
June 19, 2022
Unprompted review
From store to delivery everything was…
From store to delivery everything was great. Friendly helpful staff
May 18, 2022
Unprompted review
Well done Dreams
Excellent service. Delivery men very helpful. Set everything up. No mess. Sales assistant Alexander B from Wembley branch was great. Knows the products. Dreams messaging service kept me up to date about delivery slots.
The bed and pillows are just wonderful. Would only buy my beds from Dreams. Very happy customer.
March 30, 2022
Unprompted review
I had a 5 star service from Dinesh when…
I had a 5 star service from Dinesh when ordering on the telephone, he was super helpful and nothing was too much trouble. Thank you so much for your excellent customer service and I look forward to receiving my mattress!
March 28, 2022
Unprompted review
Great staff
The staff were very helpful and gracious. They tended to our every need. Thank you!
March 23, 2022
Unprompted review
Thank You!
I visited the Dreams Branch in Wembley. Wonderful customer service from Dinesh. He listened to what I needed and gave me a brilliant deal. Thanks to the management team (Jack) for your help
March 8, 2022
Unprompted review
Alex is the best ambassador to Dreams…
Alex is the best ambassador to Dreams Wembley.
He welcomed us like in a 5 star hotel when we were here to buy a mattress.
He was kind, knowledgable, patient, energetic.
A great choice of mattress too !
We highly recommend
March 6, 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The mattress is not comfortable
February 16, 2022
Unprompted review
Reply from Dreams - Wembley
Good afternoon Rohan
Thanks for leaving us your review. We are sorry to hear that your mattress isn't comfortable for you.
Glad I was able to speak to you earlier to put in place a resolution that you're happy with as this resolves matters for you.
I have emailed you a summary of what we discussed and this also contains my direct contact details.
Kindly let me know if I can help with anything else and I can look into for you.
Many thanks
Stephen
It’s okay but mattress is smaller than…
It’s okay but mattress is smaller than the base and keeps moving
February 12, 2022
Unprompted review
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