Called and ordered by phone for my elderly parents. Young guy who took the order very helpful. Booked mattress collection as well. Delivery turned up on time 2 guys whom delivered the mattress and... See more
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I found from ordering to delivery the team were exceptional. The delivery guys were very helpful and respectful of our home. Friendly but professional.
Dinesh was helpful, attentive and did not try to flog us just anything. He took the time to ask us what we needed/wanted and based on that, carefully presented us with our options - highlighting which... See more
We are so happy with our bed and the service we received from dreams! Thanks to Dinesh's assistance we left the store feeling confident in our purchase, knowing we had found the ideal bed for us.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
336-342 High Road, HA9 6AZ, Wembley, United Kingdom
- 02045326626
4.4
Excellent
49 reviews
Asks customers to review
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When I went to the Wembley store I had…
When I went to the Wembley store I had a really very good customer service the gentleman called Daniel was a really very helpful and. Friendly excellent service
February 3, 2022
Unprompted review
Staff were really friendly and helpful…
Staff were really friendly and helpful especially the gentleman called Dinash - Wembley branch.
December 29, 2021
Unprompted review
The staff at the Wembley branch were…
The staff at the Wembley branch were very helpful and professional. We try all the different bedding and mattresses until we got the perfect one.
Thanks Jack and Chris keep up the good work.
September 21, 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were amazing
The staff were amazing and communicated well with my parents who's first language is not English. The whole purchase went smoothly and everyone was happy at the end.
July 31, 2021
Unprompted review
Reply from Dreams - Wembley
Good evening,
Thank you for telling us about your experience.
We appreciate your feedback, as we're always looking for ways to improve our business.
As you mentioned, customer service is a key area that we strive to keep at a high standard for all our customers.
Kind regards,
Charlie from The Customer Services Team
All round 5/5
Delivery team were great. Customer service were also extremely helpful
July 24, 2021
Unprompted review
Reply from Dreams - Wembley
Hi Nessa,
Thank you for taking the time to leave a 5 star review of our Dreams store.
We're delighted to hear that you had such a positive experience with our delivery team.
We hope you enjoy your new products!
Best wishes,
Charlie
Amazing service!
Amazing service!
Alex (Wembley branch) was an absolute star!
He was able to explain in detail the differences between mattresses and helped me pick the perfect mattress for my husband and I.
Looking forward to receiving our new bed 🙏🏻🌸
July 3, 2021
Unprompted review
Was a positive experience
Was a positive experience. Staff were knowledgeable and helpful.
May 4, 2021
Unprompted review
Chris and Alex were fantastic
Chris and Alex were fantastic - they make an excellent team. I spent more money than intended but it was worth it. An absolute first class product knowledge.
December 12, 2020
Unprompted review
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