Dreams - WimbledonReviews 

91
TrustScore 5 out of 5

4.8

21 Worple Road, SW19 4JS Wimbledon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really helpful staff in the Wimbledon store and awesome delivery team who tackled the loft stairs and put the bed together - super happy with our new bed and mattress

Rated 5 out of 5 stars

The guys at Putney who sold us the bed were amazing , no hard sell and extremely knowledgeable about beds that met our requirements . The people who installed the bed were also fantastic. Total... See more

Rated 5 out of 5 stars

Excellent showroom in Wimbledon. Excellent pre-sales service in helping me shortlist the right mattress options, and eventually select my preferred one. Punctual, friendly and helpful delivery service... See more

Rated 5 out of 5 stars

Gobi and his team were fantastic. Very knowledgeable and helped us choose an excellent bed, mattress and pillows. Excellent service throughout and a very comfy bed that will last many years. Very Swee... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 21 Worple Road, SW19 4JS, Wimbledon, United Kingdom

  • 02081263487

4.8

Excellent

TrustScore 5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(91)

12,643 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service highly recommended

The guys at Putney who sold us the bed were amazing , no hard sell and extremely knowledgeable about beds that met our requirements . The people who installed the bed were also fantastic.

Total purchase process and delivery /install was perfect we are extremely satisfied customers .

Enjoying the new bed thanks again Dreams.

March 17, 2026
Rated 5 out of 5 stars

Gobi and his team were fantastic

Gobi and his team were fantastic. Very knowledgeable and helped us choose an excellent bed, mattress and pillows. Excellent service throughout and a very comfy bed that will last many years. Very Sweet dreams!

March 7, 2026
Rated 5 out of 5 stars

My new 'dream' mattress, no pun intended

From my first visit to when I made my purchase the staff were nothing but friendly and helpful. They took time to show me different mattresses and even pillows and then sent me my top choices via email for me to consider.. around a week or so later I got an email telling me about a significant discount on my top choices. I immediately went back and made my purchase. Again the staff were welcoming and extremely helpful

January 16, 2026
Rated 5 out of 5 stars

Exceptional Professionalism

The store manager met us on our first visit and immediately my partner and I warmed to him. Unlike other stores we had visited that day with jump on you sales people he was just warm and welcoming. He offered us coffee and the electronic bed scanning. The scanner suggested other types of mattress, but the manager seemed to know we already wanted to take a good look at the Tempur range. Nothing was too much trouble and he made sure to offer us a selection of pillow choices when we were testing the Tempur mattresses. When we wanted to discuss options between ourselves he left us alone and then magically re-appeared just at the right times to offer technical assistance. We extensively tested the comfort from Firm, Medium and Soft and spent an hour doing this. But then it is a large commitment considering the cost of these high end mattresses. Unfortunately our car park ticket was running out so we said we would return the next day. The manager arranged for us to park behind the store on our return and together with his colleague put together a cracking offer for us on the Tempur mattress of our choice. Both the manager and his friendly colleague are a real credit to Dreams Wimbledon branch and made our purchase a pleasure.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

We are very happy with Tenby bed…

We are very happy with Tenby bed choice. Wimbledon branch sales assistants were great, they were guided well and answered all our questions with patience and a smile. A five-star experience from start to finish!

January 23, 2026
Rated 5 out of 5 stars

Dreams review

I had a really good experience with Dreams. The Sleepmatch identified the mattresses most suitable for me, the salesman was professional and knowledgeable, and I soon chose the mattress and divan base I wanted. It was delivered within two weeks. The delivery was on time and the assembly of my new bed and removal of the old bed went smoothly.
I am delighted with the bed. It is comfortable and I am sleeping well.
Thank you Dreams

December 5, 2025
Rated 5 out of 5 stars

Everything from start to finish has…

Everything from start to finish has been amazing. Everyone at the store was very attentive and made the process very simple and easy for me to narrow down my choices. Then we efficiently did some paperwork and less than two weeks later my mattress arrived! The whole process took less than 40 minutes. The delivery was very smooth, drivers came on time with all the right gear (including their shoe covers) and were incredibly friendly! They (Gareth and another guy I didn't catch his name) were really sweet with my 2 year old who was very excited about the whole situation. PS. especially if you get a tempur, I highly HIGHLY recommend paying the £35 pound extra to have it delivered to your bedroom. There is no way we could've gotten it up the stairs ourselves--way heavier than expected.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

All round great experience

Gobi in the Wimbledon store was the best. Our guests have just come and stayed and loved the bed and mattress. Super happy. The guys that came to set the bed up were also 5*

June 8, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look