Really helpful staff in the Wimbledon store and awesome delivery team who tackled the loft stairs and put the bed together - super happy with our new bed and mattress
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See what reviewers are saying
The guys at Putney who sold us the bed were amazing , no hard sell and extremely knowledgeable about beds that met our requirements . The people who installed the bed were also fantastic. Total... See more
Excellent showroom in Wimbledon. Excellent pre-sales service in helping me shortlist the right mattress options, and eventually select my preferred one. Punctual, friendly and helpful delivery service... See more
Gobi and his team were fantastic. Very knowledgeable and helped us choose an excellent bed, mattress and pillows. Excellent service throughout and a very comfy bed that will last many years. Very Swee... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
21 Worple Road, SW19 4JS, Wimbledon, United Kingdom
- 02081263487
4.8
Excellent
91 reviews
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Rubbish £1100 mattress
We bought a Lagoon K king size mattress in December 2019, which cost us £1099. We were told by them we should replace our mattress every 8 years. In Sept 2021 (21 mths later) we approached Dreams as our mattress has sagged. They sent a man to assess it, who did his measurements on a portion of mattress that hadnt sagged - his conclusion was it is ok. Dreams have done everything possible to ignore our requests, and so far we have had 6 emails from them over the past 7 weeks stating that 'we haven't forgotten about you' - but thats all they do. Our advice is dont buy from Dreams - they have the TV adverts, & their store staff have the spiel, but their mattresses certainly dont last 8 years. Ours is now so uncomfortable we both get hip pain EVERY night, and thats after just 21 months. What will it be like in 8 years???
November 7, 2021
Unprompted review
Reply from Dreams - Wimbledon
Good morning
Thanks for leaving us your review. I am sorry to hear how disappointed you are with the outcome of the inspection carried out on your mattress.
The methodologies used are standard within the industry and adopted by most major inspection companies and we have no sway over the determination of the technician, who will have reached his conclusions following three different tests to assess settlement and support.
Happy I was able to speak to you this morning with a proposed resolution and glad that you're delighted with this.
I have emailed you a summary of what we discussed and this also contains my direct details.
Please do let me know if there's anything else you need help with and I can look into for you.
Many thanks
Stephen
Very professional staff
Very professional staff, got lucky with huge discount on my desired Bed model and as a bonus received pillows and quilt. Excellent experience!
October 23, 2021
Unprompted review
Fantastic experience once again from…
Fantastic experience once again from the team at Dreams Wimbledon
October 8, 2021
Unprompted review
The Wimbledon Dream Store a place highly recommended with very friendly and trained staff
The Wimbledon Dream store is a very well managed place to come and staff is highly skilled, helpful and friendly specially Fardeen and Usman were giving all possible support/advises to select the right beds, mattress & other stuff. Its a great store to visit with a very supportive and caring staff and to be recommended to other friends.
Honestly Fardeen friendly and supportive attitude moved us to revisit the Wimbledon Dream store to buy some new stuff for our new home, well done and thanks to Fardeen!
September 28, 2021
Unprompted review
First mattress purchase
Went to buy a mattress for our first house. Colleagues were helpful, as was the machine that identified the right type of mattress. Only slight downside was the lack of products available in the low-mid price bracket.
September 26, 2021
Unprompted review
Overall good experience in Wimbledon Branch
Overall good experience in Wimbledon Branch. Delivery options well explained.
August 28, 2021
Unprompted review
Top customer service experience
Top customer service experience. Carl was amazing, kind and fast on understanding what we needed. The manager Deen has been helpful and kind, helping us placing the order. I would definitely recommend to visit the Wimbledon Branch.
August 12, 2021
Unprompted review
Great service
I have twice visited this store in recent months to buy bed for my parents who are in their 90s. Both times the staff have been amazingly attentive and patient, a real credit to Dreams
August 12, 2021
Unprompted review
Brilliant service
Brilliant service from first walking in the showroom, to installation in my home!
May 26, 2021
Unprompted review
Reply from Dreams - Wimbledon
Good Afternoon Victoria, Thank you for taking the time to leave us your review. Your feedback is most appreciated and we are pleased to hear of the good service you received. Best wishes, Charlie from The Customer Services Team
Very pleased with my experience at…
Very pleased with my experience at Dreams Wimbledon. Thorough product knowledge in shop. Stayed with me initially to identify a selection of mattresses then gave me space to try out and come to a decision in my own time. Very helpful and accommodating on the sale and delivery side too.
April 29, 2021
Unprompted review
Dreams Store in Wimbledon
I was realy impressed with Kathryn's Knowledge and understanding of our needs
A pleasant shopping experience
December 13, 2020
Unprompted review
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