Following the 3-minute analysis to find our optimum mattresses, Sarah took a great deal of time explaining the available options, which we tested at some length. She then tactfully retreated to make u... See more
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See what reviewers are saying
Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free deliv... See more
This mattress was for an up market holiday let with only Saturday changeovers between 10am to 3pm so I was rather nervous that we would receive the product in time. Everything went absolutely to plan... See more
Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service. I suggest it would have been helpful to have a copy of the S... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2C Berse Road, LL11 2BL, Wrexham, United Kingdom
- 01978515364
4.8
Excellent
181 reviews
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I went in to the Wrexham branch today…
I went in to the Wrexham branch today with my wife and twins and was greeted by Lyndsey she was brilliant bubbly and professional and was great with the babies while we looked around we ended up purchasing a bed mattress and pillows lyndsey is a credit to dreams keep up the brilliant work
Marc
February 17, 2024
Unprompted review
We were well treated in the store
We were well treated in the store, Sarah took plenty of time showing us several mattresses and we chose one.
We were given a day for delivery which suited both parties. On the day we were first in the queue for delivery, they turned up just after 9 o’clock they brought the mattress in the house, just before entering the property they put some over shoes in order to protect our home
February 3, 2024
Everything we DREAMed of and more ;)
Everything we DREAMed of and more ;)
Sarah was with us every step of the way! She took us through every detail we didn’t even know we needed. She was extremely knowledgable and wasn’t pushy! Once we’d finished the tour of all the possibilities, Sarah allowed us time to ourselves to discuss our thoughts. Everything was really easy, thanks to Sarah and the team!
January 30, 2024
Unprompted review
Amazing service!
Amazing service!!
Staff in dreams are absolutely lovely & made the process of finding a new mattress very easy! Couldn’t be happier with our choice
January 28, 2024
A real Dream to shop with
From the moment I stepped into the shop I felt welcomed and was offered any help and advice I needed from Sarah, The whole process of ordering was simple and my new bed was delivered a week later.
The team who brought the bed set it up for me quickly and efficiently and were very nice people.
January 27, 2024
Excellent customer service and advice…
Excellent customer service and advice on products that would best meet our needs. A good in store shopping experience. Delivery was great and on time and a bonus that they collected the old mattress.
January 27, 2024
Great bed
Great bed. Great service. Staff member Louise was very friendly and helpful.
January 18, 2024
very good service
January 13, 2024
Very helpful and friendly staff.
January 13, 2024
Quick delivery of a well made product
Quick delivery of a well made product. Helpful delivery team. Easy assembly. Liked it so much, we ordered a second one.
January 2, 2024
Customer service is excellent
Customer service is excellent. Good communication prior to delivery. Delivery men did excellent job were very patient with access problems to the building did great assembly job.
January 1, 2024
Really pleased with my new beds
Really pleased with my new beds. The storage is amazing they are comfortable and so stylish. The guys who delivered and assembled it were great a real credit to the company. The only complaint is they are now in the sale less than 2 weeks after the purchase and delivery. If I had been informed I would have delayed the purchase and saved a substantial amount of money.
December 19, 2023
Issue free purchase
Supportive in choosing my mattress and base. Good timely delivery.
All staff members were friendly from store to the delivery guys. No issues at all with my purchase.
December 16, 2023
Dreams were amazing from start to…
Dreams were amazing from start to finish. The service they deliver is first class. Our advisor Sara was truly outstanding.
December 9, 2023
Great Mattress
Great Mattress, visited the Dreams store in Wrexham, very helpful staff, delivery was fast and on time. Highly recommend.
December 2, 2023
They delivered an excellent comfortable…
They delivered an excellent comfortable bed. When I went into the store, I found very knowledgeable staff who guided me through the selection and purchase of my bed. They had a bed full of sensors which I laid on whilst it analysed my body ,weight,height etc.. and then a recommendation of a few beds was made available . I have to say, 20 out of 10.
December 1, 2023
Unprompted review
Friendly helpful staff.
Friendly helpful staff.
Was able to purchase the mattress I wanted and take it away on the day.
November 30, 2023
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