We were approached by Benjamin in your yeovil store and he was informative once we stated our needs. He was very helpful and clearly enthusiastic about his job.
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Emily at the Yeovil store was knowledgeable about their stock and very helpful during my selection process which made the whole experience very easy. We had some IT issues with my order but was kept u... See more
We received very friendly and efficient service from Monique. She was extremely knowledgeable and helped my wife through the difficult process of choosing a suitable bed from so many choices.
Store staff were very helpful. Allowed time for me to choose from advised options. Sleep test bed was useful experience. New mattress very comfortable enhancing sleep. Delivery staff were VERY fast.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Peel Shopping Park, BA21 5BT, Yeovil, United Kingdom
- 01935676277
4.9
Excellent
272 reviews
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the sales person was very knowledgeable…
the sales person was very knowledgeable and helpful.
There was not excessive pressure to buy.
February 2, 2025
Great customer service at the Dreams.
Great customer service at the Dreams Yeovil Branch where we went on their special test bed to guide us on what type of mattress would suit us best. Afterwards, we were shown what beds were available and tried them out. Finally, decided the one we wanted, salesperson took us through various extras and options for delivery. All with no fuss, no pressure and importantly at a reasonable cost. Highly recommended.
January 26, 2025
Very good can’t ask for more helpful…
Very good can’t ask for more helpful staff and very knowledgeable of all aspects of the service
January 9, 2025
Good service and timely delivery
My mattress was ordered online, and I chose to use Dreams' optional recycling service for my old mattress. I was kept informed (email) at all stages of my order and my new mattress was delivered on time. Delivery staff were polite and even removed the wrapping from the new mattress (and took it away) and placed the mattress on the bed frame for me.
January 5, 2025
May use AI-assist with repliesRead more
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Smell from Hyde and Sleep memory…
We have bought a Hyde and Sleep memory foam mattress. It is comfortable but the smell is overwhelming. We have aired it a separate room for 5 days and it is still pungent. I hope it will be usable in the near future or we will have to exchange. The staff in the shop and delivery were all good- it's just the smell coming from the mattress.
January 3, 2025
Reply from Dreams - Yeovil
Good Afternoon,
Thank you for your review and taking the time to speak with me today.
I am pleased to have spoken to you about the mattress and how we can help with the matter. I look forward to speaking again soon.
Kind Regards
Leanne
Excellent customer delivery service
Excellent customer service in the shop. The lady was extremely helpful
Delivery was on time. The delivery team were quick, efficient and polite.
December 20, 2024
Outstanding Service
Absolutely outstanding service from Dreams. Ordering, delivery, assembly and follow up all top draw, thank you.
December 14, 2024
Good service
December 10, 2024
Comfort is only 10 minutesn away
From when I first went into the shop to the actual delivery, everthing went smoothly. The staff were very careful to ensure that being disabled everything was done as required. Would recommend
December 8, 2024
Great service
December 8, 2024
Appalled by the service we've had from…
Appalled by the service we've had from Dreams. The mattress we bought collapsed within days. We phoned Dreams to tell them, and heard nothing back. I then emailed and they responded. An engineer arrived 2 weeks later and condemned the bed as not fit for purpose. Again, I had to chase Dreams to find out what's happening. They've just said they don't know when they'll get a replacement mattress out to us. Absolutely disgraceful. We spent £3000 on mattress and bedframe and they're not interested in sorting out their mistakes.
November 9, 2024
Reply from Dreams - Yeovil
Good Afternoon Susan,
Thank you for taking the time to leave us your review.
I am sorry to hear that your mattress has been confirmed to have a manufacturing fault, I have sent you an email so I can assist you further.
Kind Regards,
Faye
Great service and advice in the shop
Great service and advice in the shop. Excellent delivery, good communication, polite, friendly and efficient delivery. VERY comfortable bed!
November 23, 2024
Most helpful
The lady in the store was most helpful, and my wife and I ended up making a good choice.
October 11, 2024
Excellent company to deal with
Excellent company to deal with. Took delivery of my new mattress just over a week ago.Very helpful & friendly sevice in the store with no pressure to buy.The delivery by 2 polite,smartly dressed delivery drivers who unpacked everything & took away all the packaging was on time. Already feeling the benifits of product,my back is so much better. Superb quality mattress, wish I had gone there sooner.
September 28, 2024
Superb advice with no pressure
My husband and I are in need of a new mattress. Emily was absolutely superb in her help and advice - friendly, chatty, confident and knowledgeable with no pressure to buy whatsoever. We must have spent an hour trying mattresses and talking about them. When we were undecided she didn’t push us to buy and instead advised, ‘if you’re not sure, get the cheaper one: you can always switch it up using the 100 days guarantee’. Fantastic service - we are still researching but feel absolutely confident in the advice we received from Emily.
September 1, 2024
Unprompted review
The delivery was on time and
The delivery was on time and very helpful delivery staff.
Mattress was as expected.
August 31, 2024
Good service in shop and delivery guys…
Good service in shop and delivery guys wore shoe coverings, polite and punctual
August 29, 2024
Terrific all round experience.
Terrific all round experience.
Great customer service to help me find the right mattress for me.
And very pleased with my mattress, not had one bad nights sleep since it arrived.
Thanks Dreams!!
August 29, 2024
Great service from start to finsh
Great service from start to finsh. Many thanks to Emily.
August 23, 2024
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