Rêve Reviews 954

I only used one star because I had no choice kind of like the bill of $138 they sent me even though I didn’t use the device when I saw it wasn’t fully covered I’m a mother of three boys and am disabled from an accident so I struggle to provide food monthly on one income the people on the phone got right down to it insurance card my information then a quick couple questions they sent me two devices I sent back in opened they just sent me a bill for the phone call be aware this is a rip off if you aren’t aware you too will receive a bill if your struggling financially this is a no go!!!-Michelle S:-(

terrible service. Basically takes your money and charges you for a machine you can get on your own from another service. Totally corrupt. Should be shut down.

I had a video call with them. Zoom was problematic (shocking!). I got it to work eventually. Midway through the call it disconnected. I tried to reconnect but it didn't work. You might expect some kind of response from the company, but it didn't happen. Wow. I always appreciate it when businesses show their true colors before the sale.

I was looking forward to trying this because I suffer from insomnia, but with all the 1 star reviews, it sounds like people are really unhappy. Bummer I would have loved to try this. I am particularly interested in CBT-I therapy. Is this something offered without having to deal with sleep device? Also I thought this was covered by insurance?

I purchased the Dreem 2 device on February 29, 2020, for $499.00 (Invoice #IN5363949). Recently, I was informed that the application associated with the device has been discontinued, rendering it unusable. This completely compromises its functionality, violating legitimate expectations of use.

Under consumer protection laws, I kindly request a resolution to this matter, which may include:
1. A full or partial refund of the amount paid;
2. Replacement with another functional device; or
3. Guidance on how to continue using the product independently.
I look forward to your response with a solution within a reasonable timeframe of up to 10 business days.

Dreem used to be good - the device is good. But then they changed bosses and switched to only dealing with companies and health service and abandoned their private customers whose data they had used to bolster the company. Beacon Biosignals who took over the company ignore these customers who are left with a useless and expensive device.

he aspires to achieve excellence
but everything is fine
If you have the same interest, it is possible

I had a great experience with Dreem Health and Dr. Fitzgerald. She listened to me and cared about my previous health leading up to my visit with Dreem. I explained that I did sleep test almost 5 years ago but never ordered my CPAP because of own laziness. And she suggested that I try to receive those results to share with her vs just ordering a new sleep study to help save time and resources if my insurance allows. This made me feel great because I knew it that it wasn’t about money, it was simply about my care. My insurance approved and my CPAP was ordered. I booked my initial appointment on 1/18, met with Dr. Fitzgerald on 1/20, sent over my old records on 1/26, and my CPAP was ordered on 1/30. What more could I ask for?

Ordered this headband through a retailer in NZ - EdenSleep.

The software doesn't work on my Samsung S7 Android device. I contacted Dreem support regarding this and received no response. I was able to get it to work on my Apple device on my own.

After around one week of usage, my headband now has no WiFi and cannot update or send meaningful analytics. This is due to a 'hardware issue' as shown in the app. I contacted Dreem support regarding this and also received no response.

From my experiences I have concluded that Dreem no longer offer any support for their device which in my opinion and due to the way it has been designed, is required.

Don't buy this headband.

Update Friday 5 March 2021:
======================
The seller forgot to mention that it refused to accept my return of Dreem 2 when the French La Poste tried on 26 January 2021 to deliver it. My liability for the matter ended there. Furthermore, the seller claims to have sent me back the Dreem 2, which is impossible as by its own admission it refused to accept it from La Poste, in the first place: how can you send something back if you have not got it?

Original posting:
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The 30 day free return and full refund is a nonsense. I returned the Dreem 2 within 1 week as it was uncomfortable to use. Cost me £30 to send back. Seller never refunded me for the product or cost of return, despite sending 30 emails. Total ripoff!

Edit: Dreem Support has been responsive to concerns about wake periods not being picked up by the Dreem 2. I appreciate the reaching out and data identification on the hypnogram. I set up a new account in an attempt to recalibrate and am hopeful that Dreem support will help me merge this with my older account so I can continue using my original account versus the new one. I am still finding some missed wake periods but the Dreem 2 is very accurate at picking up REM - I'm an active dreamer and talk in my sleep. The Dreem 2 shows REM at the times my husband notes this. Other sleep monitors note light sleep or wake.

Original:
This headband works great for sleep tracking for data junkies who want to see data on their sleep quality. When placed up next. Next to fitness watch sleep results it outperforms pretty significantly, which makes sense considering it's using brain wave monitoring vs the heart, temperature and movement that many watches are using now.
It also has multiple programs to aid sleep after a 7 day analysis of your sleep style. Most are aimed at insomnia but if you're wearing it with a normal sleep schedule and usual amount of sleep there are plenty of programs also. I have narcolepsy and it's not tailored for that but does give me multiple programs in attemp to give me more deep sleep.
There is a bedtime reminder and morning alarm option if I choose. The alarm will wake you out of light sleep so you're more refreshed.
Some stuff I like:

1) bone conduction sound that works great. The sound on this for the programs at at sleep and alarm is outstanding and is via bone conduction so it doesn't have to go over my ears. I hate things on my ears at night. My husband can't hear it. I wish they made a bluetooth bone conduction band just for sleeping when I don't wear the Dreem 2 at night. None on the market are comfortable enough to sleep with.
2) data. This gives out reasonable data and they are constantly improving what you get. Sleep stages with a hypnograph, sleep quality, stage percent, movement, breathing rate, heart rate, scroll through timing of above, and irregular breathing monitoring with ability to export for further analysis. They do not provide raw data (EEG, epoch, hypnogram)
3) occipital and frontal sensors (O1, O2, FpZ (ground), F7, F8)
4) ability to be sized for quite a few head sizes.
5) I'm able to sleep in whatever position I want and it still records ( I'm an active sleeper and end up on both sides, my back and face down lol)
6) REM and deep sleep accuracy vs other sleep monitors which underestimate those and overestimate light sleep.

What I don't like:
1) the charger is awful. If you don't set the band just right, it doesn't charge.
2) the battery life on the band is dismal. Without irregular breathing monitoring on- it's about 10-12 hours for me. With it on- 6-8.
3) some nights it's comfortable and I can't really tell I'm wearing it... other nights- nah. It leaves a mark on my forehead, makes the back of my head scratchy and nope- just not loving it on my head. This could cause an insomniac problems they are trying to solve. Unfortunately- those uncomfortable times are the ones that never miss even a second of recording despite a ton of moving. It also leaves an ugly mark on my forehead that takes a bit to go away in the morning.
4) Dreem support is really hard to get a hold of. There is a good warranty on this. I got mine replaced for a bad battery. That was honored which I'm grateful in this time of bad companies. It was like getting a tooth pulled though.
5) no raw data. no API.
6) so far the published studies they tout are all conflict of interest studies (researchers work at, are sponsored by, or are receiving funds from Dreem). None are peer reviewed or objectively validated.
7) frequent missed wake periods recently. I'm unsure if this is due to an update or the autoscoring smoothing the hypnogram out too much erasing wake. This could also be poor autoscoring in general. Without being able to see the edf file I can't tell. I'm hopeful this will change.

The Dreem two broke on my eighth day. The design is awful, there is an elastic band that is attached to a round piece of velcro that came off. Now I get that this can happen, unfortunately the designers did not account for the face that the most flimsy piece of the headband, the piece that deals with the most movement and is the most susceptible to breaking, is not replaceable. There is no way to change the elastic band in the unit, nor is there any way to replace the velcro. So once a very flimsy piece of elastic breaks you have a very expensive paperweight. I have tried dealing with support and so far the amount of advice they have given me is to ensure that I have my custom declaration forms filled out and to make sure my unit is in the original box it came in. No assistance in assuring me that the customs I have already paid will be forthcoming, so advice on how to fill out the custom forms, and they have been very slow to respond to emails. I am incredibly disappointed with both the quality of their product as well as their support. That being said, while it was able to stay on my head the product was amazing, which just adds to my incredible disappointment that I will not be able to continue to use it, as well as that I wish they would have been more helpful in the return process.

Unfortunately, until they get those two issues figured out I can't recommend anyone buys this product, unless, you are happy with it being a short term product. I do not see how it will last.

I am very frustrated and sleepy!!!! I was so excited for this headband and willingly turned over my daily life to it. Now I am a month into the program and the nighttime data will no longer download. I have reached out many times and was told they are sending a new headband. I am continuing my sleep deprivation hoping I don’t have to start over. I keep asking for help on how to continue to no avail. I am still waiting for the new one ...Basically they have left me high and dry with no advice in how to continue. By the time I get it I may give up since I don’t know how long to keep the schedule up and I long for some zzzzzz.

The dreem 2 is such an amazing product--better than any of the wrist watch trackers that supposedly track sleep by far. The support system for improving sleep is absolutely amazing. I've had insomnia since I was a teenager, and, at 40, I'm finally getting control of it.

(Note: I highly recommend reading/listening to the audiobook "Why We Sleep," to go along with purchasing this product. Understanding the sleep aspects of the brain helps a lot with understanding the advice the dreem app will give you along your journey if you use one of the programs to restructure your sleep).

Dreem is a wonderful system. Using the included headband linked to a mobile phone it can provide detailed nightly monitoring of sleep patterns and using this information suggestions to improve sleep can be made. Dreem is a very smart blend of computer technology and human intervention.
The last and major treatment phase is centered on CBT and sleep restriction as a way to cure insomnia.
In my own case the system has not been 100% successful and I put this down to being 85 and having a long history of insomnia but I nevertheless recommend the Dreem concept to all those who have sleep problems.

I'm very happy with the the Dreem 2. It helps me to get a better sleep. To stay motivated to keep to the sleep schedule.

Only the battery life is sometimes not long enough. As soon as I sleep longer then 10 hours the battery goes dead before the alarm.

I have done a program for restructuring my sleep. And that was very helpful.

I also like to see the data in the morning. Gives me good insight of my sleep and the problems of the night.

Best regards Arman

I was always curious to see if I could track my sleep better than using apps, or other devices that merely rest on the bed, and although I was worried about the weight and how comfortable Dreem would be to wear, I had no reasons to worry at all.

It's a lightweight comfortable tracker that not only gives important and timely information, but it really has helped me to improve my sleep quality. I feel better and brighter for buying Dreem, and strongly recommend it.

There are plenty of things that can be improved, but for anyone dealing with sleep problems, it's definitely worth a try. My biggest issue is how it fits. I'm getting used to it more and more though.

The programs seem well made. I hope I remember to give a review after I have completed some of the programs.

Twice i have worn the headband at night and there is nothing to drop down in the morning
I will persevere

I love the product, it was really easy and quick to buy. Now that I am using it, is all good, the only thing is that sometimes it seems like it gets stocked or something that the sounds or pre sleeping programs stop and start continuesly and it makes difficult to get to sleep.