Dreem Health Sleep Clinic Reviews 152

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and empathetic approach, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the team's attentiveness, quick responses, and willingness to listen to their concerns. The overall service is often described as smooth, easy, and efficient, with many appreciating the convenience of at-home sleep studies and virtual consultations. However, some people were dissatisfied with the product, specifically the accuracy of the at-home sleep test results and the limitations regarding certain medical prescriptions. A few other people also felt that the company's communication and follow-up processes could be improved, mentioning issues with getting appointments or receiving necessary referrals.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being engaging,... See more

Service

Consumers find service to be positive, with many praising the clear, thorough, and well-run processes.... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and convenience of... See more

Customer service

Users describe positive interactions with customer service. Many reviewers felt listened to and comfortable,... See more

Product

Clients share ambiguous opinions on product. Many reviewers found the device unobtrusive, easy to use, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

Kaitlyn has been amazing. From day 1 she listened to my concerns, answered all of my questions, and really made me feel heard. I now have answers I’ve been seeking for months and feel optimistic about... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied

Rated 5 out of 5 stars

Honestly didn’t expect much but my nurse practitioner was amazing. Actually felt like she listened to me, which never happens. I did the sleep test at home, was really easy. She explained my results i... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health makes getting help for sleep problems easy. Meet with a licensed sleep specialist online, take a sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most insurance plans or available for self-pay. You’ll get a clear cost estimate before your first visit — no surprise bills. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152 reviews

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1-star

Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Dawn demonstrates excellent expertise…

Dawn demonstrates excellent expertise in sleep medicine, interpreting my results and took time to thoroughly explain everything

May 7, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hello Jim, thanks for the wonderful feedback! We’re so glad the details from your sleep test that Dawn walked through were meaningful and gave you a clearer picture of your sleep health. We’re grateful to be part of your journey and look forward to continuing to support you.

Rated 5 out of 5 stars

The doc was great!

The doc was great! She explained everything and listened to my concerns. Thank you so much for providing such a well needed service.

April 24, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi there, thanks so much for taking the time to share this, it means a lot to us. We’re so glad to hear that your provider made you feel supported every step of the way. Here’s to better sleep!

Rated 5 out of 5 stars

Very helpful and I’m glad to experience…

Very helpful and I’m glad to experience the care I received. Super grateful for Ty his opportunity

May 5, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Nathan, thanks for sharing your appreciation. It’s wonderful to hear that you had a great experience with our clinic. All the best! - The Dreem Health Team

Rated 5 out of 5 stars

Delightful Digital Dreams

The whole process was frictionless and amazing. The digital experience enhanced the engagement by guiding the customer through a specific and easy to understand journey. The providers were engaging and brilliant. The device was surprisingly unobtrusive and the shipping was super smooth. This is how healthcare should be managed when you do not have to be in-person!! Keep up the great work and teach other medical specialities this great model. Cheers!

April 27, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Howard, thanks for sharing this with us! It’s fantastic to hear that you had such a positive experience with our team and sleep device. Our priority is to make understanding sleep struggles as simple as possible, and we’re so glad your experience reflected that. Wishing you many nights of restful sleep ahead.

Rated 4 out of 5 stars

Overall great experience

The whole process was very easy and it was nice to not have to be hooked up to all kinds of wires and stuff. Karen was great. The only reason I gave 4 stars was the adhesive for the sensor irritated my skin and I had a red mark after removing it.

April 28, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Eceela, we're so happy to hear you had a great experience working with Karen. We appreciate your feedback on the adhesive, we'll be sure to pass your note along to our team. Thanks for letting us be part of your sleep journey. - The Dreem Health Team

Rated 5 out of 5 stars

Five Stars!

Both the human and digital interfaces are great as was the one day device that enabled me to keep my beard!! Brandi, in particular, was incredibly helpful, explaining options and the recorded sleep data. Should I need followup at some time, I will definitely contact her again!

April 29, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Douglas, we appreciate your kind words! Making sure our patients feel a genuine personal connection, even through a virtual setting, is something we care deeply about and never want to lose sight of. We’re so glad that came through in your experience with Brandi. Thanks for trusting us with your care, it means the world to us. - The Dreem Health Team

Rated 5 out of 5 stars

A Dream of an Experience

Easy scheduling, efficient communication, and a thoughtful staff made this a great experience.
NP Rachel Miller was fantastic and supported me throughout the process. Thanks!

April 28, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Kevin, thanks so much for taking the time to share this, it means a lot to us. We’re so glad to hear that Rachel made you feel supported throughout your experience at Dreem Health. We’ll be sure to pass along your kind words because we just know it’ll make her day. Wishing you many nights of restful sleep ahead!

Rated 5 out of 5 stars

Great service

Julie was great she made the process easy and she was nice and knowledgeable great experience.

April 28, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Marvin, this is fantastic news! Our priority is to make understanding sleep struggles as simple as possible, and we’re so glad your experience with our team reflected that. All the best! - The Dreem Health Team

Rated 5 out of 5 stars

Great advice and follow-up

Great advice and follow-up, answers to every question and a very easy to navigate system.

April 29, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Lauren, thank you for your wonderful feedback! We're glad to hear your experience with our team was smooth and positive. We’re grateful to be part of your journey and look forward to continuing to support you. - The Dreem Health Team

Rated 5 out of 5 stars

Everything was made easy and the doctor…

Everything was made easy and the doctor took the time to listen and explain everything

April 20, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi there, we appreciate you sharing this with us! We're so glad to hear that you felt supported by our team. Thanks for trusting us with your care, it means the world to us. - The Dreem Health Team

Rated 5 out of 5 stars

Nikkie Tiwana was really good with helping breakdown what I needed to know.

Nikkie Tiwana was really good with letting me understand what I needed to know and very helpful.

April 27, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hello John, thanks for sharing your experience! We’re so glad the details from your sleep test were meaningful and that Nikkie helped provide you with a clearer picture of your sleep health. Here for you anytime. - The Dreem Health Team

Rated 5 out of 5 stars

Who knew it was this easy

It was easy and simple to take the test.The Nurse Practitioner was very helpful and explained everything very well.

April 19, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Dewey, thanks for sharing your appreciation. It’s wonderful to hear that you had a great experience working with our team and using our sleep device. We’re grateful to be part of your journey and look forward to continuing to support you!

Rated 5 out of 5 stars

Brandi is awesome!!!

Brandi is awesome. She’s a great listener, explainer and problem solver.
I would love to work with her anytime!

April 23, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Amy, that's wonderful to hear. We'll be sure to share this with Brandi because we know it'll make her Tuesday! All the best. - The Dreem Health Team

Rated 1 out of 5 stars

Dreem is prohibited from prescribing standard sleep medicine medications (xywav, modafinal, vyvanse, waxix, etc.).

It was very easy to schedule an appointment and my practioner was very knowledgable. My issue is that Dreem markets itself to help people with sleep issues/disorders, Usually, these patients require special medication that often involve meds like vyvanse and adderral. The practictioner made it clear at the beginning of the call that Dreem is unable to prescribe these medications. How can they market themselves as as sleep medicine doctors - yet they are unable to prescribe the very types of medicine sleep disorders require? Again - very nice and professional - but a complete waste of time if you are looking for help with a true sleep disorder.

April 24, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Taedra, thank you for taking the time to share your feedback. We’re always looking for ways to improve our patient experience and appreciate you bringing this to our attention. At this time, the Dreem Health website does include information about the types of medications our providers can and cannot prescribe. We’ll continue evaluating ways to make this information more visible and easier to access throughout our patient journey. We appreciate the opportunity to support your sleep health and wish you the very best moving forward.

Rated 5 out of 5 stars

Very helpful and explained the results…

Very helpful and explained the results clearly.

April 23, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Nani, we’re happy to hear that the walk-through of your sleep test results was beneficial. Making sure our patients feel confident moving forward in their treatment is always our goal. Wishing you many nights of restful sleep ahead! - The Dreem Health Team

Rated 5 out of 5 stars

Jack did an excellent job

Jack did an excellent job explaining how to use the apparatus as well as my results.

April 2, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hello Jill, thanks so much for taking the time to share this. We’re so glad to hear that Jack was helpful throughout your experience at our clinic. We’ll be sure to pass along your kind words! Thanks for trusting us with your care, it means the world to us. - The Dreem Health Team

Rated 5 out of 5 stars

Sleep study made easy!

The sleep test was so easy compared to the one I had 15 years ago. The follow up with the Nurse was a very pleasant and informative process. I highly recommend Dreem Health Sleep!

April 16, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Michael, this is fantastic news! Our main goal is to make it simple to get tested, diagnosed, and treated for sleep disorders, and we're so happy that you felt this while working with us. Thanks for your kind feedback.

Rated 1 out of 5 stars

The process took over 6 weeks

The process took over 6 weeks, they dont answer the phone most of the time AND to be especially rude they are charging me for a second test without disclosing it would be an additional fee. Not paying that charge. Lousy service

March 20, 2026
Unprompted review

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