Dreem Health Sleep Clinic Reviews 154

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, knowledge, and attentiveness, making them feel heard and understood. The service is frequently described as excellent, with many appreciating the ease and efficiency of the process, from initial consultations to receiving results. People also highlight the positive user experience, noting how simple it is to set up home sleep tests and the convenience of virtual appointments. The customer service stands out for being supportive, friendly, and readily available to answer questions. However, some people were dissatisfied with the product, specifically mentioning issues with the accuracy of the home sleep test results and the company's inability to prescribe certain medications for sleep disorders. A few other people also felt that the company was evasive about answering questions and did not follow up as promised, leading to frustration and a perceived waste of time.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the engaging and brilliant providers,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and convenience of the entire... See more

Customer service

Users describe positive interactions with customer service. Many customers felt listened to and comfortable,... See more

Product

Reviewers highlight ambiguous aspects of the product. While some customers found the device unobtrusive, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

Kaitlyn has been amazing. From day 1 she listened to my concerns, answered all of my questions, and really made me feel heard. I now have answers I’ve been seeking for months and feel optimistic about... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied

Rated 5 out of 5 stars

Honestly didn’t expect much but my nurse practitioner was amazing. Actually felt like she listened to me, which never happens. I did the sleep test at home, was really easy. She explained my results i... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health makes getting help for sleep problems easy. Meet with a licensed sleep specialist online, take a sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most insurance plans or available for self-pay. You’ll get a clear cost estimate before your first visit — no surprise bills. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

154 reviews

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Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Sleep study made easy!

The sleep test was so easy compared to the one I had 15 years ago. The follow up with the Nurse was a very pleasant and informative process. I highly recommend Dreem Health Sleep!

April 16, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Michael, this is fantastic news! Our main goal is to make it simple to get tested, diagnosed, and treated for sleep disorders, and we're so happy that you felt this while working with us. Thanks for your kind feedback.

Rated 1 out of 5 stars

The process took over 6 weeks

The process took over 6 weeks, they dont answer the phone most of the time AND to be especially rude they are charging me for a second test without disclosing it would be an additional fee. Not paying that charge. Lousy service

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Communication

Communication. Report not sent to my doctor. Not hearing back on setting up machine. Very frustrating. I would not recommend this service to anyone. Beverly Slaughter

April 15, 2026
Unprompted review
Rated 4 out of 5 stars

Dr Andrea has been very easy to work…

Dr Andrea has been very easy to work with and full of helpful information. I appreciate that she was willing to talk over different interventions for my sleep apnea, not just push a CPAP.

I was not crazy about the app, but am learning to work with it. We did decide to go with a CPAP and Dr Andrea said that I would be hearing from a company about that--but I am unsure which company, how they will contact me and how long it will take.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

The service provided was clear and…

The service provided was clear and thorough. The app is super easy and the appointments through telehealth are flexible with my work schedule. I really needed help with my sleep health and Dreem has been a godsend.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and timely service

For some reason, the Department of Motor Vehicles threatened me with the revocation of my license due to having been diagnosed with sleep apnea 26 years ago. I tried getting an appointment with a sleep doctor, but they were unhelpful in working expeditiously to beat the deadline of the revocation. I just happened to find free health online and gave them a try. They immediately set me up with a wonderful healthcare provider, and I was tested within no time at all. I used their home sleep study and received the results that I do NOT have sleep apnea after all. They are providing me with the necessary proof to show the DMV that I am fit to drive. I highly recommend dreemhealth!!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very convenient and informative at home…

Very convenient and informative at home sleep study. The device is easy to use and you don’t even feel it at night. My Sleep nurse practitioner was great at reviewing the results with me and gave me actionable insights for how to improve my sleep.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience by all!!!

I totally feel so cherished to have medical people by my side at all hours and days of the week. They all treated me with full respect. That meant so much me to me.

I highly wanna congratulate Jamilia Battle, and the two Amy’s. One from DreamHealth and one from United Health Care.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Charged after cancelling our appointment

We scheduled an appointment for my husband and received a quote since we are self pay. Since you cannot talk to an actual person, we did a bit more research. We realized that an in home sleep study is not the best fit for him since he has some lung issues. I clicked the "Cancel" button 24 hours before the 3/9 appointment. As I was looking at my HSA card the charge went though. I have not been able to get in touch via the phone or via email to speak to someone about this charge. I would be very leary about scheduling an appointment with this company. Seems like a scam to me once they have you HSA card information it is a gurateend charge on their part.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent services

This Honestly has been the easiest Journey I have ever encountered for a diagnosis. If anyone that is in need of assistance in Sleep study this is the Go to! Especially for commercial Drivers! Stay Blessed Thank you Dreem Health

March 17, 2026
Unprompted review
Rated 3 out of 5 stars

Low quality data + expensive = not worth it.

I have struggled with sleep for all of my adult life (many of you reading this review probably have a similar experience). I've tried every sleep medicine, supplement, hack, etc. I've also tried a majority of sleep trackers on the market, and been largely disappointed at the data that is clearly wrong. (I remember I was grocery shopping at 2am one night when I couldn't sleep and I looked down at the sleep tracker I was wearing that told me I was in deep sleep at the time. Ha!).

So I was excited to get 1.) a medical grade sleep study done and 2.) have this data reviewed by a doctor!

Unfortunately, it was more of the same as Dreem's sleep tracker provided data that was wrong. Not slightly wrong; it said I was asleep when I was up doing chores. If Dreem's monitor can't even tell the difference between wake and sleep, I certainly don't trust it for more nuanced data like sleep architecture, sleep apnea events, etc.

Perhaps most disappointing was that my sleep doctor wouldn't listen to me and/or didn't believe me when I told her that the data was wrong.

And pricing seemed high for the quality of data collection tools provided (a disposable pulse oximeter and an adhesive chest sensor). Advertised as a $199 sleep study, it ends up being $500 after the required virtual visits before and after the study.

Summary? As the title says: low quality data + expensive = not worth it.

March 8, 2026
Unprompted review

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