Dreem Health Sleep Clinic Reviews 162

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and empathetic approach, making interactions pleasant and informative. The user experience is frequently highlighted as smooth and easy, with many appreciating the convenience of virtual appointments and the straightforward process of at-home sleep studies. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from initial consultation to receiving results and treatment plans. However, some customers expressed dissatisfaction with the product, citing issues such as inaccurate sleep test results and a lack of follow-up regarding referrals. A few people also felt that the service was a waste of time, particularly if they were seeking help for complex sleep disorders, as the company was unable to prescribe certain necessary medications or required extensive prior medical documentation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, highlighting the ease and smoothness of the process.... See more

Service

Users describe positive interactions with service, highlighting the clear, thorough, and efficient process,... See more

Customer service

Consumers find customer service to be positive. Many reviewers report being listened to, feeling comfortable,... See more

Product

Customers had ambiguous experiences with product. Many reviewers found the at-home sleep study hardware and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

Everything went really smooth. Quick appointment availability and having everything virtual helped alot with my work schedule. Would recommend to anyone who needs to do a sleep study.

Company replied

Rated 5 out of 5 stars

Kaitlyn has been amazing. From day 1 she listened to my concerns, answered all of my questions, and really made me feel heard. I now have answers I’ve been seeking for months and feel optimistic about... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health makes getting help for sleep problems easy. Meet with a licensed sleep specialist online, take a sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most insurance plans or available for self-pay. You’ll get a clear cost estimate before your first visit — no surprise bills. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent Experience by all!!!

I totally feel so cherished to have medical people by my side at all hours and days of the week. They all treated me with full respect. That meant so much me to me.

I highly wanna congratulate Jamilia Battle, and the two Amy’s. One from DreamHealth and one from United Health Care.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Charged after cancelling our appointment

We scheduled an appointment for my husband and received a quote since we are self pay. Since you cannot talk to an actual person, we did a bit more research. We realized that an in home sleep study is not the best fit for him since he has some lung issues. I clicked the "Cancel" button 24 hours before the 3/9 appointment. As I was looking at my HSA card the charge went though. I have not been able to get in touch via the phone or via email to speak to someone about this charge. I would be very leary about scheduling an appointment with this company. Seems like a scam to me once they have you HSA card information it is a gurateend charge on their part.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent services

This Honestly has been the easiest Journey I have ever encountered for a diagnosis. If anyone that is in need of assistance in Sleep study this is the Go to! Especially for commercial Drivers! Stay Blessed Thank you Dreem Health

March 17, 2026
Unprompted review
Rated 3 out of 5 stars

Low quality data + expensive = not worth it.

I have struggled with sleep for all of my adult life (many of you reading this review probably have a similar experience). I've tried every sleep medicine, supplement, hack, etc. I've also tried a majority of sleep trackers on the market, and been largely disappointed at the data that is clearly wrong. (I remember I was grocery shopping at 2am one night when I couldn't sleep and I looked down at the sleep tracker I was wearing that told me I was in deep sleep at the time. Ha!).

So I was excited to get 1.) a medical grade sleep study done and 2.) have this data reviewed by a doctor!

Unfortunately, it was more of the same as Dreem's sleep tracker provided data that was wrong. Not slightly wrong; it said I was asleep when I was up doing chores. If Dreem's monitor can't even tell the difference between wake and sleep, I certainly don't trust it for more nuanced data like sleep architecture, sleep apnea events, etc.

Perhaps most disappointing was that my sleep doctor wouldn't listen to me and/or didn't believe me when I told her that the data was wrong.

And pricing seemed high for the quality of data collection tools provided (a disposable pulse oximeter and an adhesive chest sensor). Advertised as a $199 sleep study, it ends up being $500 after the required virtual visits before and after the study.

Summary? As the title says: low quality data + expensive = not worth it.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

The ease of the whole process was amazing. Very clear instructions and my session was great. I was listened to and felt very comfortable and it was a very informative process also. Honestly very impressed with the whole thing and I highly recommend!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Madison Sanger

Madison Sanger, I need to have access to the results of my sleep study! Can you please get me a copy of those results? Thanks, Russell Messmore

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good overall experience …

The process to do the sleep study was easy and straightforward. The sleep consultant that I spoke to was nice and answered all my questions. It was a good experience overall and I would definitely recommend them to others

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

EVERYTHING

EVERYTHING! The sleep study was easy and doesn't interfere with quality of sleep. I started using the mouth guard designed for sleep apnea and redid my sleep study and found out that the mouth guard improved my sleep and resolved my apnea. Having online appts is very convenient and yet personal. 100% loved this process and would recommend this service to everyone.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very smooth experience from the…

I had a very smooth experience from the initial call through receiving my results. The nurse practitioner took the time to clearly explain everything in a way that was easy to understand. I truly appreciated the attention and care given to my health, and I highly recommend their services.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and Convenient

Doing the test at home was easy and convenient. My sleep consultant was very understanding and put a Rush Order on my new machine

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with DREEM health was… truly awesome

My experience with DREEM health was great. Dr.Battle and her staff are awesome. The information gave me insight as to why I stayed tired even after eight hours of rest. I was so impressed with the results in the help that I’ve already referred their services to several friends. The convenience of being able to do the testing at home is great 10 out of 10 highly recommend.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Never heard from the cpap company after…

Never heard from the cpap company after consultation with the nurse practitioner

February 19, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Robert, thank you for bringing this to our attention. We’re sorry to hear about the delay following your consultation.

Our Care Coordination team has since reached out to our equipment partner to ensure your PAP setup order is moving forward. You should have received a call and follow-up email with an update. If you need any additional assistance or have further questions, our team is happy to help. You can always call us at (650) 761-4056 or send us an email to hello@dreemhealth.com

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