Overall a positive experience and I would recommend them. However, a few points: 1. Car not prepared to standard expected. Only after reaching home noticed a large stain on right side bumper and a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and experience with Agi, who was extremely friendly, helpful and accommodating. We couldn’t be happier buying from her and with our new car. Sen & Sal
Stela is a fantastic sales person. She answered all my questions about the car and her explanation of the purchase options and add ons was clear. On the day of collecting the car, there was somethin... See more
Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... See more
Company details
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Reigate Road, KT17 3LA, Epsom, Surrey, United Kingdom
- 01737 300985
4.7
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing service from start…
Absolutely amazing service from start to finish.
August 29, 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Gerry, thank you for the fantastic review. We're so pleased to hear you had an amazing experience from start to finish, and we really appreciate you taking the time to share it. We look forward to welcoming you again in the future.
Efficient and pleasant transaction from…
Efficient and pleasant transaction from start to finish. Did what they promised when they promised. Always a pleasure to deal with a happy person. Well done Jodie.
August 28, 2025
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for the 5 stars and for sharing your experience with us. We're so pleased to hear everything went smoothly and that Jodie made the process such a positive one. We'll be sure to pass on your kind words to her. We really appreciate your recommendation and look forward to welcoming you back again.
Great customer service from start to…
Great customer service from start to finish, Connor was brilliant to deal with
August 25, 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Jo,
Thanks for taking the time to leave us a review. It’s great to hear everything went so well throughout your visit and that the team made the whole process straightforward. We hope you enjoy the drive and look forward to seeing you again
Knowledge young man
I dealt with Harry over several days and he was a very pleasant young man and handled my changeover in a very professional way. I was his first customer and he came across very knowledgeable.
August 25, 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Alfred,
Thank you for taking the time to leave us such a positive review. We're really pleased to hear that your experience with us was smooth and handled professionally. It’s great to know you felt well looked after during your changeover, and we appreciate your kind words. We hope you enjoy your new car and look forward to welcoming you again in the future.
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you so much for the 5 stars, Glenn! We’re delighted to hear that Agi made such a great impression. We’ll be sure to share your kind words with her.
Overall had a shocking experience
Overall had a shocking experience, poor customer service. ended up handing back the Q5 (grey2018) after 3 weeks, took the car in as could hear a strange noise, states they couldn’t find a fault then stated it was the differential they would need to get it replaced under the warranty. Upon looking closer at the car we noticed some parts had been replaced on the front end, different dates and codes on the parts looks like they were purchased from a salvage car place, noticed that the car was out of line in certain places, myself and my mechanic believe this car had been involved in a unrecorded accident. Full refund received, I will not be having any further dealings with this company! Awful/dodgy
July 21, 2025
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Dear Miss Carter,
We’re very sorry to hear about your experience. It’s clear we fell short of the high standards we set for ourselves, both in customer service and in ensuring our vehicles meet expectations. We appreciate you bringing these concerns to our attention, and we’ll be reviewing this matter internally. While we’re glad the full refund was promptly resolved by Brook, we regret that your trust in us has been affected.
Thank you for your feedback, it helps us to improve.
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Mariusz! We’re so pleased to hear you had a great experience from start to finish with Jason. We’ll be sure to share your kind words with him – enjoy your new Audi!
Lim Wong sales adviser excellent
Purchased a car here and dealt with Lim Wong, he was excellent throughout whole process with no pressure at all and extremely helpful even whilst I was on holiday!
Couldn’t recommend him and Epsom high enough, puts other dealerships of same brand nearby to shame with service you get from moment walk in.
August 18, 2025
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Tom, thank you so much for the 5 stars and for sharing your experience. We’re really pleased to hear how well Lim looked after you and that everything went smoothly, even while you were away. We’ll be sure to pass on your kind words to him. Enjoy your new car, and we look forward to welcoming you back to Audi Approved Epsom in the future.
Lovely customer service
The staff are absolutely great, I would say the best sales and garage i have been to,when purchasing a car.
August 17, 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Samantha, thank you so much for your kind words. We’re really pleased to hear you had such a positive experience with our team and that we could make your car purchase an enjoyable one. We look forward to welcoming you back in the future.
Easy transaction
Easy transaction, no pushy sales reps, very straightforward process. Would highly recommend.
August 16, 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thanks so much for the 5 stars, Mike. We're really pleased to hear you found the process straightforward and hassle-free. If you need anything at all, our team will be happy to help.
A great experience
Smooth, easy transaction- helpful staff at the dealership. Genuine, honest salesperson - Conrad - thank you for a faultless experience.
August 16, 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Laura, thank you so much for your kind words. We’re really pleased to hear that you had such a smooth and straightforward experience with us. Conrad will be delighted with your feedback, and we’ll be sure to pass it on to him. Enjoy your new Audi, and we look forward to seeing you again in the future.
Terrible experience.
Terrible experience.
I was blatantly lied to about my oil service.
Price was more than anywhere else in the country.
Then I was told it was agreed before they began the work and they had documentation to prove this. Which was a lie.
August 20, 2024
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Richard,
We’re really sorry to read your comments and that you feel let down by your recent visit. That’s not the experience we want for any of our customers. We’d like to understand more about what happened so we can look into this properly and put things right. Please could you get in touch with us directly at Audi Approved Epsom and ask for the management team (01737 365365).
Thank you,
Audi Approved Epsom
Fast easy and quality cars
August 9, 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for the great feedback! We're glad to hear you found the process quick and easy, and that you’re happy with the quality of our cars. Enjoy your new vehicle!
Great service and follow up
August 9, 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your kind words! We’re really pleased to hear you were happy with our service and follow-up, and we hope to welcome you back again soon.
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your kind words and 5-star review! We’re so pleased to hear Agi was able to make your experience a great one – we’ll be sure to pass on your feedback to her.
The whole process was excellent
The whole process was excellent. Extremely pleased with the service.
August 1, 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you found the whole process excellent and that you were pleased with the service. We look forward to welcoming you back to Audi Approved Epsom in the future.
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you so much for your 5-star review! We're thrilled to hear you received first-class service at Audi Approved Epsom. We truly appreciate your support and look forward to welcoming you back in the future!
Excellent service from Rita and Lorenz…
Excellent service from Rita and Lorenz who helped me sell my car and found me a brilliant Audi Approved used car which I really like!
July 30, 2025
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you so much for the great review! We're really pleased to hear that Rita and Lorenz made the whole experience smooth and enjoyable for you. It's great to know you're happy with your new vehicle! If you need anything down the line, don’t hesitate to get in touch.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.