Walton Audi provided brilliant service. Helen was incredibly helpful at the outset, and Damian Hannigan made buying the car feel easy and stress‑free. He also spent time showing me how everything in t... See more
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I was contacted by your Renewals Manager, Rahim Velji, to discuss my options with an existing PCP contract. I was able to transfer over to a new contract for a new Audi A1 on a 4 year contract at an a... See more
Rahim Velji handled my move from a Q3 to a Q2. He couldn't have been more helpful with prompt responses to any queries and practical tips for the new car. Excellent from start to finish.
I was made very welcome by all the staff and the whole process was explained comprehensively. Any questions I had were answered to my satisfaction.
Company details
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Station Avenue, KT12 1NR, Walton-on-Thames, Surrey, United Kingdom
- 01932 220404
4.7
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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A very easy purchase decision and fullfillment
Tony was very helpful in showing the car and explaining how things worked and spent time helping to set the interface up and helped in answering questions after I'd bought it. And the various bits of paper and things that needed sorting out administratively where undertaken in a very timely way. Thankyou.
November 21, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Ed! We’re so pleased to hear Tony made your purchase decision easy and took the time to explain everything clearly, from the car’s features to setting up the interface. It’s also great to know the paperwork and admin were handled smoothly and efficiently.
We really appreciate your kind words and 5-star review, enjoy your new car!
Fantastic company to deal with- purchased a new car
Fantastic company to deal with, especially Naomi and Helen, who were always pleasant, and answered any questions that I had, and we're extremely helpful
December 15, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Sanjay! We’re delighted to hear you had such a positive experience with us. Naomi and Helen will be so pleased to know their friendly, helpful approach made a difference and that all your questions were answered along the way.
We really appreciate your kind words and 5-star review, enjoy your new car!
Excellent staff and professional…
Excellent staff and professional service. Particularly James Hunt has been excellent, friendly, professional and helpful
December 11, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Serkan! We’re really pleased to hear you received such professional service from the team. James will be delighted to know his friendly and helpful approach made a positive impression. We really appreciate your kind words and 5-star review!
Mark Lowry and Gianni Picciano
Mark Lowry and Gianni Picciano make a great team, very professional and extremely helpful. They answered all questions we had and made us want to purchase the car. Thanks for all your help and advice!
December 2, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Danielle! We’re delighted to hear Mark and Gianni made such a great impression and worked so well together to support you. It’s great to know their professionalism and helpful advice made the decision easy. We really appreciate your kind words and 5-star review!
My new Audi Q4 - Very Satisfied Customer
Rahim and Stuart, made the whole process for buying my new Audi Q4, very straightforward. Customer service and information provided was first class - couldn't have asked for better service
December 4, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Simon! We’re delighted to hear Rahim and Stuart made the process of buying your new Audi Q4 so straightforward. It’s great to know the service and information provided were first class. We really appreciate your kind words and 5-star review, enjoy your new Audi!
My Q4 e tron
It was really pleasure talking with Mark from Sales. I found the car on auto trader, but I wanted to check its condition before buying. He was able to find time for me to view the car and test drive. I am really impressed with the car.
December 5, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Vimal! We’re so pleased to hear you had a great experience with Mark. It’s good to know he was able to make time for you to view and test drive the car, and that you’re impressed with it. We really appreciate your kind words and 5-star review, enjoy your new car!
My sales advisor was really helpful
My sales advisor was really helpful , she went above and beyond helping me .
December 2, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Julie! We’re delighted to hear your sales advisor was so helpful and went the extra mile for you. We really appreciate your kind words and 5-star review!
Very poor post sales
I can’t fault the pre sale expertise it was excellent however post sale has been dismal to say the least. Having picked up a brand new car on the Saturday the engine warning light came on after 24 hours. Car returned on the Monday and loan car provided. Transpires car needed a software update. No clue why it wasn’t done pre handover and took 8 days to get the car back. Two messages left with Sales Managers and MD but zero contact from them. Very poor after sales service. I wouldn’t go back to them
November 24, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you for sharing your feedback, we’re very sorry to hear about your experience. Having an engine warning light appear on a brand-new car and then facing an extended wait for a software update is understandably frustrating, and it’s disappointing to hear that your messages weren’t returned. This isn’t the level of after-sales support we aim to provide.
We’d really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk
, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
Very positive experience
Rahim was an excellent advisor from the start of the process to the end - he answered my endless questions and emails promptly and nothing was too much trouble - professional and friendly and a pleasure to deal with
November 17, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Tricia! We’re so glad to hear you had such a positive experience. Rahim will be delighted to know his prompt replies, support, and friendly approach made the process so easy for you. We really appreciate your kind words and 5-star review!
Great and friendly staff
Great and friendly staff. Throughout my buying experience I had nothing but excellent service
November 23, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Leonardo! We’re delighted to hear you had such a positive buying experience with our friendly team. We really appreciate your kind words and 5-star review!
Reply from Drift Bridge Group - Walton Audi
Thank you for your feedback. We’re sorry to hear about your experience. A lack of communication is never the standard we aim for, and we understand how frustrating that can be.
We’d really appreciate the chance to look into what happened and put things right. Please feel free to contact us directly on 01932 220404 or email info@waltonaudi.co.uk, and we’ll be happy to assist.
Deceptive rubbish
Deceptive rubbish. If I search for a car with a sunroof, I want to see what cars you have in stock with a sunroof. Not what you can get, what you might have, what you had yesterday or what you might have in stock in a month's time, I want to see what you have in stock right now. Stuffing your ads with keywords is deceptive and immediately raises questions regarding your business practices and ethics and therefore lands you on the "no" list before I've even been in touch. Well done.
November 12, 2025
Unprompted review
Reply from Drift Bridge Group - Walton Audi
Thank you for your feedback, Chris. We’re sorry to hear about your experience when searching for a vehicle. We understand how frustrating it can be when online listings don’t clearly reflect current stock availability.
We’d appreciate the chance to help you find exactly what you’re looking for; please feel free to contact us directly on 01932 220404 or email info@waltonaudi.co.uk, and we’ll be happy to assist.
Excellent Service
Excellent service from Rahim and the team at Walton Audi. Thank you ! I had lots of initial questions, which Rahim answered for me and once I found my ideal car the process was simple and quick. My new car is beautiful and lovely to drive - exactly what I wanted! I couldn’t have asked for a better experience. The team were professional, helpful, and genuinely kind when I had to delay collecting my car. Their thoughtfulness — including a beautiful bunch of flowers on the day — made the whole experience really special.
November 7, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Caroline! We’re delighted to hear Rahim and the team made your experience so enjoyable from start to finish. It’s wonderful to know all your questions were answered, the process was smooth, and that you’re loving your new car. We really appreciate your kind words; the team will be so pleased to hear your feedback!
Very professional performance and…
Very professional performance and treated courteously by the staff
November 3, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Hugh! We’re so pleased to hear you found our team professional and courteous throughout your visit. We really appreciate your kind words and 5-star review!
Best experience!
This is the 3rd car that I've had through Walton Audi & the 2nd through the Motability Scheme.
In all cases, I've had the best care & attention from being kept up to date when the vehicle had to be ordered from new to having the vehicle collected & returned when it needed servicing. The attention to detail I received from all the staff I met is what earned them the 5 star review.
November 3, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Penny! We’re so grateful for your continued loyalty and wonderful feedback. It’s great to hear the team has consistently provided the care, attention, and service you deserve, from ordering to maintenance. We truly appreciate your 5-star review and your trust in Walton Audi!
Great service great rapid transaction…
Great service great rapid transaction very professional
October 3, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Malcolm! We’re so pleased to hear you found the service professional and the process quick and straightforward. We really appreciate your kind words and 5-star review!
Professional service whilst personal…
Professional service whilst personal and attentive with good regular communication and updates.
November 5, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Graham! We’re so pleased to hear you received professional, attentive service and clear communication throughout. We really appreciate your kind words and 5-star review!
Selling and buying
Mark made the job of selling and purchasing a vehicle extremely easy and super fast.
Highly recommend Mark and Walton Audi for the professional job that they did
October 25, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Gary! We’re so pleased to hear Mark made selling and purchasing your vehicle such a smooth and straightforward experience. We’ll be sure to share your kind words with him and the team; we really appreciate the recommendation and 5-star review!
Great service from start to finish with…
Great service from start to finish with Naomi and team.
Thanks and love the new car 👍🏼.
October 31, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Huw! We’re delighted to hear you had such a great experience with Naomi and the team from start to finish. It’s fantastic to know you’re loving your new car, and we really appreciate your kind words and 5-star review!
Naomi has been great
Naomi has been great - both pre-sales and helping us sort out the little teaching problems post purchase of owning our first EV vehicle
October 31, 2025
Reply from Drift Bridge Group - Walton Audi
Thank you, Robin! We're delighted to hear Naomi made your first EV experience such a positive one. It’s great to know she was able to help both before and after your purchase. Enjoy every moment with your new Audi!
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