Amazing hire car company. Robert at the Edinburgh city branch made both the pick-up and drop-off incredibly quick and easy. The car was in excellent condition, and the whole experience was seamless fr... See more
Location
Switch locationQ Park - OMNI, Greenside Row, Edinburgh, EH1 3AN EDINBURGH, SCOTLAND, GB
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See what reviewers are saying
The service we got from Rob on site was amazing. He went above and beyond to help us (as I'd forgotten my physical credit card) - he was alone in the premises and had a long queue of people waiting,... See more
Company replied
Rob was so friendly and made the collection and drop off so seamless. Would highly recommend the city centre location to pick up as opposed to the airport...fast and efficient. Will hire again from Ro... See more
Company replied
Even after online check-in documents still needed to be scanned manually at the office. Over 1 hour wait at pickup with only three customers ahead of us. Insurance and payment policies both clear... See more
Company replied
Company details
About Drivalia UK - EDINBURGH CENTRAL
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Q Park - OMNI, Greenside Row, Edinburgh, EH1 3AN, EDINBURGH, SCOTLAND, United Kingdom
- 020 3657 6054
3.7
Average
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The pickup point was close to Waverley…
The pickup point was close to Waverley Station. The staff were friendly and attentive. As the administration was being completed we had a good chat and they decided to give me a free upgrade. (It pays to be nice and respectful as a customer)!
May 11, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Surreal service: 3-hour wait to get the car
My friends and I booked a car on Saturday 9th May, at 10.00 am. We got the car at 1.00 pm: 3 hours waiting in the underground car park standing, no signal, pure surreal situation of having around 20 bookings all at the same time, only 1 Drivalia agent (Florence) who dealt as best as she could, without having a single break. The 1 star is only for Florence who's stayed calm, apologised for the inconvenience, and dealt with the whole surreal situation as best as she could.
May 9, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Superb service as always
Superb service as always. Scott was friendly, efficient, knowledgeable, all top class
April 24, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Horrible .2hours to get our car
April 23, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
SCAMMERS
SCAMMERS. The company added £370 to our bill to change a tyre that they claimed we damaged. (we didn't) . They also have a policy of hanging on to your deposit on a credit card which you have to cancel or they will just hang on to it. They are dishonest and a very dodgy company. The car was not particularly clean and not in a good condition, then they aggesively overcharged for a damaged tyre. Avoid this company. We regularly go with Enterprise and have never had this sort of problem.
April 15, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Drivalia - the only thing excellent was the staff.
The young lady on reception was brilliant dispute lots of difficulties with the system which, because of the location was cliching continuously. She was so patient with all the customers. She even had to shut the office to go to the toilet which was situated in another building. I’m not sure how she continually dealing with these issues - it happened with every customer! Flo is excellent and the only reason the rating is so high. It would be a one star!
April 12, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
WARNING Drivalia Dishonest Practice
WARNING: Avoid Search cheapest / Drivalia Dishonest Practices
I strongly urge anyone considering renting from this branch to look elsewhere. This was, without a doubt, one of the most frustrating and dishonest customer experiences I have encountered.
I booked through a third-party broker (Discovercars) and arrived at the branch well ahead of my scheduled pick-up time. Despite this, staff kept me waiting for over two hours with no explanation or acknowledgement. When they finally attended to me, I was told I had arrived late , an outright false claim, and was informed I would be charged a late fee. This is nothing short of a fabrication designed to extort additional money from customers.
To make matters worse, because the booking was made through a third party, Drivalia's app offers no "Manage My Booking" option, leaving me with absolutely no avenue to raise or dispute this concern directly with them. Customers are effectively left defenceless.
If you value your time, money, and sanity, please book with Enterprise, Alamo, or National instead. They maintain large, reliable fleets and offer a genuinely smooth, transparent rental experience. Do not let this branch take advantage of you the way they did with me.
April 11, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
Please use the reference 3519700
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Feels like a scam
I ordered a small van through a broker (which is a lesson learned) and when I turned up they said they wanted either £2,500 on my credit card they would hold for 30 days or an extra £100 a day for hiring the van. The cost was £180 for 5 days so imagine my shock when they wanted another £100 a day. Then it started to feel like a scam as the girl called her manager a said they could reduce the cost to about £40 a day. Then I realised they had the wrong type of van to what I ordered, so I just refused to proceed. I would avoid at all costs, it feels like a scam
I should add I felt sorry for the member of staff as she was on her own dealing with very angry customers as the man in front of me also found out he was expected to pay another £100 a day.
April 11, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Avoid at all costs
Booked a car to pick up in good time before an important event I needed to travel to. However, waiting times with only one person working meant that I would be waiting well over an hour to collect the car I had reserved. I spoke to another customer ahead of me in the queue who had waited for an hour and a half already after their booking time. This meant I had to leave my reservation and get a pricey uber. There was no way to cancel the order despite Drivalia not fulfilling their end of their contract. Avoid at all costs!!!
April 8, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent service
Excellent service, booked the car and collected on the same day. Very quick and smooth process. Great customer service from Rob - thank you!
March 23, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
NOT CHEAP STAFF ATTITUDE
Customer service is zero. Rushed signing without checking car as he said I had paid for zero excess. Stated its the white one outside handed over the key.
Car was dirty inside and out. Large hole in drivers side carpet. No water in rear wiper. Hidden fees blasie attitude from staff.
On return was told to leave the key with person outside. No checks made on return. Receive a checked report 2 hours later. Anything could have be damaged between return and report being done.
March 14, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience - well recommended
The pick-up and drop-off was very simple and smooth.
Great price and car quality!
Employees are very nice and pleasant.
March 14, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The booking process was very straightforward.
The booking process was very straightforward. Since I didn’t have a major credit card with me for a deposit as required, I appreciated the option to pay for insurance on the vehicle instead (as an international driver, I was open to that!). The customer service was great. The only challenge I had was finding the office in the car park in Edinburgh.
March 6, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Smooth and straightforward
Smooth and straightforward. Rob was great. Always really helpful and pleasant to deal with. Rented a couple of cars the past few months and would recommend them.
March 10, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rob is great
Rob is great. Able to help me to process the rental in quick time
March 6, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia Edinburgh city
Have used them many times and always had a positive experience and great customer service
February 28, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly and efficient
Fantastic customer service, fast collection and return. Friendly and efficient.
March 3, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent experience
I had a difficult experience with another car hire company the day that I also met Rob and he was a fantastic antidote to the pessimism I was feeling.
He arranged things quickly and kindly and was friendly and easy to deal with throughout.
February 24, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Thanks to Rob who is doing an excellent…
Thanks to Rob who is doing an excellent job.
Picking the the car up was smooth and same to return it.
The car was great.
Thanks
Thomas
February 25, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We had a great experience at drivalia…
We had a great experience at drivalia thanks to rob. he was very friendly and very helpful
February 26, 2026
Unprompted review
Reply from Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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