Drivalia UK - GLASGOW CENTRAL Reviews 

Service from Kenny and Stuart was absolutely spot on. Car was immaculate and an absolute pleasure to drive. 100% recommend

Good car, and excellent service from Kenny. Would recommend

Van was great and service from Kenny exemplary. Would recommend.

This was a great experience for us , kenny booked after us .💯

Good service from Kenny. Car was great. Would recommend

Great service and car. Kenny couldn’t do more to help.

Great car and easy fast check-in process Gary in City Centre branch. Defiinitely use again.

Paid for hire car , forgot to bring credit card, my bad, instead of going back and forward to ayrshire to get it asked guy can I pick car up tomorrow and will take the hit for 1 day hire, he says no problem, returned next morning 0830, different guy, no car , no booking, no refund, says I had to take car the same day or it would he cancelled, I said if I'd have known that I would have came back same day......Kenny said "not my problem"..... even though i checked website and there was another car available he just didn't care ....went to hertz ...trust the experts

Had to pay more than double the price to get my car, as I was late picking it up. Apparently after 4 hours the "system" reallocates your car, and conveniently the only car they had available now is an upgraded one. Even though I could still make a new booking for the same size car that day... They mention innovation in their marketing, the system really does not seem very innovative. A bad experience, I won't use again. No blame towards the staff, they were good, but just seems typical of the scams associated with car hire

A shambolic company. Avoid at all cost. From the moment you turn up at this waste land of a site, it's problematic.
1. They require two forms of photographic and proof of address, unusual in car hire as one is the norm.
2.bully you into thier insurance scam.
3.car was not ready after the check in fiasco. Then informed we had to take an electric car when booked a petrol car.
4. Car was not valet. Excrement on passenger carpet mat. Inside and outside in a terrible state to give to customers. Very unprofessional.
5. Gentleman asked about how to charge car with electricity, he had no clue was totally vague, or not interested.
6.will pass the buck blaming third parties, the fault is at there poor customer service.
Do not use this company. It's a scam. Totally unprofessional and no customer service at all. It will only give you problems.

Do not use this company! I turned up to collect car and was met with a hard see for extra insurance as there was a £1500 deposit otherwise. I felt pressured to take the waiver and was even offered a 'great deal' that day. I felt I was being conned. I didn't take the insurance and spent the whole weekend worrying. I did get the car bak without any other changes however I have to wait up to 28 days to get the £1500 back which is on my credit card.

Absolute scam artists, be aware!

had a very frustrating and disappointing experience with Drivalia.

I booked a car through Booking. included full insurance in the booking. However, when I arrived to collect the car, I was told that my insurance was completely void because the booking was made under “Chris” while my driving licence says “Christopher.” This minor difference in name — which is very common and should be easily understood — was enough for them to refuse my original booking terms and force me to pay an extra £120 for insurance on the spot.

There was no warning during the booking process that such a minor name discrepancy could cause this issue, and no flexibility or understanding shown at the desk. It felt like a technicality used to upsell their own insurance rather than provide fair customer service.

For a company dealing with international and domestic travelers, this level of rigidity and lack of transparency is unacceptable. I won’t be using them again, and I’d advise others to be very careful — make sure the name on your booking exactly matches your ID, or you could end up paying a lot more than expected

They are extremely thin with the ground staff. So you have to wait for like 1 hour at the office just to get a car!

I had everything in place, the license and the credit card, and that should be pretty much right? But no they want your bank statements and utility bills which is insane just to do a car rental.

Super disappointed and please don’t use unless you have a lot of time to waste with these people.

Avoid booking with this company at all costs. I was scammed and completely ignored for a month. After a long wait, the regional manager finally contacted me and claimed the case was closed. Do not trust them—they will lie and deceive you. I was told my £50,000 insurance policy wouldn’t cover the car I rented, even though the car is worth far less than that. They insisted their policy required a £75,000 coverage. Total scammers. There are plenty of reputable companies out there—don’t waste your time with this one.

SCAM SCAM SCAM
Please do yourself an favour and avoid this company. They lie to you to make you take their insurance cover of £45 a day and when you find out it’s a lie and complain, they ignore you. No customer service at all and scammed me out of £180. AVOID AVOID AVOID

Scammers, avoid this company at all costs!

This company is an absolute disgrace and a complete scam. If you’re wondering why their prices are so cheap, it’s because they will rip you off the moment you collect and return the vehicle.

I was forced into buying a £180 insurance policy because they claimed my existing policy wasn’t good enough, even though it covered the car up to £50,000. Their rep, Gary, insisted that their policy required coverage up to £70,000, which is ridiculous since the car wasn’t even worth that much. Despite explaining this, he refused to let me hire the car unless I paid extra. It was clear he was taking advantage of tourists.

Then, when returning the car, the worker took the key from us and then blatantly lied, pretending he never had it. We wasted 20 minutes searching the car and our suitcases, only to find out he had it all along. After already being scammed, this felt like yet another attempt to con us into paying for a new key.

I have tried to raise a dispute with Drivalia, but they have ignored me for weeks. Their customer service is non-existent, and they clearly have no interest in resolving complaints.

This company is an absolute disgrace. Do yourself a favour and rent from a reputable company instead.

And no, I will not be replying to the customer service portal to help you locate the booking as I’ve been completely ignored on the portal.

Just don't, complete shambles.
I arrived to the Glasgow city site, which is pretty much waste land. Stood in the hut for 10 minutes before trying to find someone. Once I tracked someone down I was informed that the car type I had booked wasn't available. For clarity I had booked through a broker, but am aware that the individual sites are responsible for updating availability of stock. I was then offered a down grade if I wanted to go ahead. So as we progressed it became clear that if you don't have a debit card with your full name on it. To be clear that means Adam Ant not Mr A Ant it problematic to carry on your booking. However if you want to pay for additional insurance with any card this "problem" disappears uncanny that. I decided not to go ahead with the booking as the car type I had booked wasn't available but still haven't received a refund despite this breaking the consumer rights act of 2015. So in short keep on walking, that's what I had to do...

If I could give 0 stars I would,

Dire service. And that’s being kind.

Go to ARNOLD CLARK.

Provided a Luton van which had an issue with it's diesel particulate filter and a slow puncture in the rear left wheel. The van entered crawl-home mode at the start of a 300+ mile journey and wouldn't go above 30mph flat out. Since they didn't have any other Luton or similar sized van availability I had no choice but to have the vehicle recovered almost 100 miles away where I had to use a different van hire company to get a vehicle big enough.

These things happen, so I can't fault them for this, but what I can fault them for is the service during the problem and after it. Before, Drivalia's solutions were to let the recovery company deal with the issue. We were left stranded in a service station waiting on a call back from the recovery company and Drivalia could not offer me any information on what alternative vehicles they had on offer.

Additionally, following the situation, I called afterwards to let them know the situation and was told to await a call back. It has now been 3 months and no callback has been received. Thinking I may have just been forgotten about, I emailed them at the end of September and have still not received a response.

I was never reimbursed for the days of the van hire I didn't use, the hotel I had to stay in (again, with my partner and our child) to get the replacement nor the replacement which I had to source outside of Drivalia. I haven't even had an apologetic call.

I was originally excited to use a lesser-known rental company to give them a chance but this experience has soured that entirely.

EDIT: Following the company's reply I've just been told to go to manage booking and contact them. I've already tried going through here but my reservation number is not accepted. When I informed them of this issue, they told me to email uk.claims address- to which I received no response.