Do not use this car rental service. There was plenty of hidden fees not communicated properly which lead us to pay an excess of 400 pounds on top of the rental of the car. The customer service was ver... See more
Company replied
Location
Switch location130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX GLASGOW, SCOTLAND, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From order on line through to collection and drop off the experience was easy and seamless. The whole process including my vehicle was wonderful. Thank you again DRIVALIA and a very special thanks to... See more
Company replied
Gary at the Drivilia desk in Glasgow was fantastic! Careful of the Geely PHEV, too much onscreen tech, the car’s lane correction system was annoying and unsafe at times, and had to be reset deep into... See more
Company replied
What a fantastic experience! Garry and Daniel couldn’t do more to accommodate us with our house move . 2 vans both great condition and simple easy process ! Massively cheaper than local other quotes f... See more
Company replied
Company details
About Drivalia UK - GLASGOW CENTRAL
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX, GLASGOW, SCOTLAND, United Kingdom
- 0141 611 7103
4.0
Great
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute Shambles of a business
Had to hire van/car when my own car was in garage.
Hired a van 2 weeks ago and the state of the van was absolutely disgusting. Paint all over the front seats, crisp packet galore in every pocket, no wind screen wash, had to blow up one of their tyres, the van itself smelled of mould. Complained with "we will feed this back to our team.
Hired a car 1 week ago, paid for a VW Polo but they do not have any at the lot so was given a MG3, a very basic model and not of value of mode of a VW Polo. It was false advertisement at a minimum and reported to ASA.
Car was not clean inside or outside, vape packets found, no wind screen wash, had to blow up two types and the list goes on.
Wrote to them and got the usual we will feed this back to the team.
They may be the cheapest but also expect the lowest level of service, cars, customer service.
EDIT:
My review clearly states I wrote to them and what their response was. They have replied to this review with a standard response of to contact them to let them investigate... which is what I did in the first place. jesus, says it all doesn't it?
September 20, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Amir at Glasgow was very efficient and…
Amir at Glasgow Central was very efficient and helpful when returning my car.
September 5, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Good guys to deal with .Swift service…
Good guys to deal with .Swift service and easy booking online .Just turn up on day of booking and pay a very competitive rate
August 26, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Gary is the best!
Gary is the best and most helpful staff member!! He picked us up from the airport and also called us a cab so we could go back to our hotel and grab something we forgot.
August 26, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Customer Service second to none.
Customer Service second to none.
I regularly travel from Spain to Glasgow and have used Drivalia on a number of occasions. The cars are good quality and Peter and his team always make the process smooth and stress free. A big shout out to Amir. His Customer service skills are excellent and he always goes above and beyond expectations to make sure the process is smooth as possible
July 24, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Amir and Peter from glasgow city branch…
Amir and Peter from glasgow city branch has been excellent. Gave me what I wanted and everyone I needed. Best service. Cheers 🙏🙏🙏
August 22, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Friendly fast service
Amir was incredible checking me back in. Super understanding when I brought the car back after the branch had closed.
August 16, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Flight was due to land at 9.05pm and…
Flight was due to land at 9.05pm and landed at 9.48pm by the time I got my luggage and called it was 10.04pm and they had shut therefore I had to pay for an Uber and back in the morning to pick up the car. Should’ve paid a bit more for a company that would’ve waited 5 minutes to give me my car
August 14, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Hired car from here only to go pick it…
Hired car from here only to go pick it up & be told had to pay extra £180 on top of the price for hire car & told it was a deposit then waiting to get deposit back for 3 weeks then to be told it was a 1 off payment for something which I was not told about to start with & I have paperwork here clearly showing it was a deposit. Have complained about it but branch manager says believes his staff & won't be getting it back total rip off DO NOT GO NEAR HERE .....
June 26, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
On booking a Drivalia hire vehicle, whether directly with Drivalia or through a Third Party provider, all Drivalia Hirers are advised on the booking page and also on their booking confirmation voucher, that, in the event of damage to the vehicle during the hire, they are required to cover their excess liability either by the provision of a deposit on a credit card in the name of the Hirer or alternatively by purchasing an excess waiver package from Drivalia.
If you require any clarification on Drivalia requirements please contact us https://drivalia.co.uk/contact-drivalia/
With best wishes
Drivalia
The service was excellent and highly…
The service was excellent and highly professional. Many thanks Stuart for all your help.
July 15, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Excellent customer service & car hire.
Great variety in cars, with excellent customer service during pick up and drop off. Had no issues with vehicle during hire. The prices are very competitive compared to other hire companies. Will be using them again.
July 5, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Not what we paid for …
We paid for insurance up front then charged again. Booking was drop off Glasgow station. Turned out to be way out in other side of river
June 28, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
On booking a Drivalia hire vehicle, whether directly with Drivalia or through a Third Party provider, all Drivalia Hirers are advised on the booking page and also on their booking confirmation voucher, that, in the event of damage to the vehicle during the hire, they are required to cover their excess liability either by the provision of a deposit on a credit card in the name of the Hirer or alternatively by purchasing an excess waiver package from Drivalia.
If you require any clarification on Drivalia requirements please contact us https://drivalia.co.uk/contact-drivalia/
With best wishes
Drivalia
Excellent service
What an excellent service from Stuart. Service with a smile, courteous, helpful and knowledgeable. After a long day travelling it was such a pleasure. A fantastic example of good quality customer service and a valuable employee for the company. Thank you.
June 20, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Forced to pay upgrade fee and accept insurance
I showed up to pick up my reserved car, but it was not available. I needed a car but was told the only way to get a car would be to pay an extra £100 for an upgrade. I've rented all over the world and often arrived and the specific car contracted for is not available. Invariably I've been offered another car at no extra cost. And after declining all insurance coverage on paper, it was changed on the electronic form I signed and was only later emailed the agreement. It seemed to be a scam
June 16, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Best rental experience
Due to my mum I’ll health worsening over the past year. I decided to clean her back garden up and dump the rubbish in time for summer. I only needed to rent a van for a few hour and Stuart was more than helpful. The process was done in the matter of minutes and I was on my way. I will use this service again and highly recommend y’all do too.
June 19, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Good value for money and friendly…
Good value for money and friendly service
June 14, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Happy Customers in Glasgow, Drivalia.
Stuart is a top guy. Very helpful and understanding when renting a car from Drivalia. Could not do enough to help us and would use him again when visiting Glasgow.
June 15, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Recommended branch
Brilliant service for renting a van from Stuart. Really helpful and explained everything and sorted everything out for me and my wife, so we were ready to go very quickly. Can't recommend enough.
June 14, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.