Once we found the pick up location in Edinburgh it was a great experience. Staff were helpful and friendly and the car was perfect. The drop off in Glasgow was seamless and competently sorted by Kenn... See more
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Location
Switch location130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX GLASGOW, SCOTLAND, GB
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See what reviewers are saying
Daniel took care of us - he was awesome, super friendly and offered us a couple of bonuses for free since we are on our honeymoon. Just be aware this location is not in the airport with the other ren... See more
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Don't believe that car rental companies can survive by charging £12 per day for a car. If you see a price like that, it's a scam. Scam companies also do other trickery such as getting fake positive r... See more
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From order on line through to collection and drop off the experience was easy and seamless. The whole process including my vehicle was wonderful. Thank you again DRIVALIA and a very special thanks to... See more
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Company details
About Drivalia UK - GLASGOW CENTRAL
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
130 Laidlaw Street connected to Scotland street, (Scotland Street Side), G5 8NX, GLASGOW, SCOTLAND, United Kingdom
- 0141 611 7103
4.0
Great
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gary is the best!
Gary is the best and most helpful staff member!! He picked us up from the airport and also called us a cab so we could go back to our hotel and grab something we forgot.
August 26, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Customer Service second to none.
Customer Service second to none.
I regularly travel from Spain to Glasgow and have used Drivalia on a number of occasions. The cars are good quality and Peter and his team always make the process smooth and stress free. A big shout out to Amir. His Customer service skills are excellent and he always goes above and beyond expectations to make sure the process is smooth as possible
July 24, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Amir and Peter from glasgow city branch…
Amir and Peter from glasgow city branch has been excellent. Gave me what I wanted and everyone I needed. Best service. Cheers 🙏🙏🙏
August 22, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Friendly fast service
Amir was incredible checking me back in. Super understanding when I brought the car back after the branch had closed.
August 16, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Flight was due to land at 9.05pm and…
Flight was due to land at 9.05pm and landed at 9.48pm by the time I got my luggage and called it was 10.04pm and they had shut therefore I had to pay for an Uber and back in the morning to pick up the car. Should’ve paid a bit more for a company that would’ve waited 5 minutes to give me my car
August 14, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Hired car from here only to go pick it…
Hired car from here only to go pick it up & be told had to pay extra £180 on top of the price for hire car & told it was a deposit then waiting to get deposit back for 3 weeks then to be told it was a 1 off payment for something which I was not told about to start with & I have paperwork here clearly showing it was a deposit. Have complained about it but branch manager says believes his staff & won't be getting it back total rip off DO NOT GO NEAR HERE .....
June 26, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
On booking a Drivalia hire vehicle, whether directly with Drivalia or through a Third Party provider, all Drivalia Hirers are advised on the booking page and also on their booking confirmation voucher, that, in the event of damage to the vehicle during the hire, they are required to cover their excess liability either by the provision of a deposit on a credit card in the name of the Hirer or alternatively by purchasing an excess waiver package from Drivalia.
If you require any clarification on Drivalia requirements please contact us https://drivalia.co.uk/contact-drivalia/
With best wishes
Drivalia
The service was excellent and highly…
The service was excellent and highly professional. Many thanks Stuart for all your help.
July 15, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Excellent customer service & car hire.
Great variety in cars, with excellent customer service during pick up and drop off. Had no issues with vehicle during hire. The prices are very competitive compared to other hire companies. Will be using them again.
July 5, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Not what we paid for …
We paid for insurance up front then charged again. Booking was drop off Glasgow station. Turned out to be way out in other side of river
June 28, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
On booking a Drivalia hire vehicle, whether directly with Drivalia or through a Third Party provider, all Drivalia Hirers are advised on the booking page and also on their booking confirmation voucher, that, in the event of damage to the vehicle during the hire, they are required to cover their excess liability either by the provision of a deposit on a credit card in the name of the Hirer or alternatively by purchasing an excess waiver package from Drivalia.
If you require any clarification on Drivalia requirements please contact us https://drivalia.co.uk/contact-drivalia/
With best wishes
Drivalia
Excellent service
What an excellent service from Stuart. Service with a smile, courteous, helpful and knowledgeable. After a long day travelling it was such a pleasure. A fantastic example of good quality customer service and a valuable employee for the company. Thank you.
June 20, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Forced to pay upgrade fee and accept insurance
I showed up to pick up my reserved car, but it was not available. I needed a car but was told the only way to get a car would be to pay an extra £100 for an upgrade. I've rented all over the world and often arrived and the specific car contracted for is not available. Invariably I've been offered another car at no extra cost. And after declining all insurance coverage on paper, it was changed on the electronic form I signed and was only later emailed the agreement. It seemed to be a scam
June 16, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Best rental experience
Due to my mum I’ll health worsening over the past year. I decided to clean her back garden up and dump the rubbish in time for summer. I only needed to rent a van for a few hour and Stuart was more than helpful. The process was done in the matter of minutes and I was on my way. I will use this service again and highly recommend y’all do too.
June 19, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Good value for money and friendly…
Good value for money and friendly service
June 14, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Happy Customers in Glasgow, Drivalia.
Stuart is a top guy. Very helpful and understanding when renting a car from Drivalia. Could not do enough to help us and would use him again when visiting Glasgow.
June 15, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Recommended branch
Brilliant service for renting a van from Stuart. Really helpful and explained everything and sorted everything out for me and my wife, so we were ready to go very quickly. Can't recommend enough.
June 14, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
This company is pure rubbish!!!!
This company is pure rubbish!!!!
The incompetence is unbelievable.
Hired a Luton van and after submitting the documents I've phoned them up to be sure everything was ok, and they confirmed it.
At the moment to pick up the van they told me that there was an error and the Luton wasn't available and got offered a swb van to move a three bedroom house!
Same happened with other 4 customers that were at the depot with me for other kinds of vehicles needs.
Added to this they refused my hire for an old insurance issue that wasn't even my fault.
This trick costed me £240 that I'm going to claim back from this bunch of useless time wasters even means I have to go through legal way.
Highly not raccomended.
Unfortunately can't give a zero star rating.
May 24, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Debt collector threat
Rental experience was fine, but unfortunately I received a parking ticket (private land) whilst I had one of Drivalia's vehicles on rental. They are now charging a £55 admin fee and have threatened to send my account to debt collectors if I don't pay in 7 days. Whilst the admin fee seems extremely excessive considering the work that will be involved for their admin, it is the threatening behaviour of being sent to a debt collector if I don't pay within a 7 day period that I find appalling. Be careful if you ever get a parking ticket whilst driving one of their cars.
April 26, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
We’re sorry to hear that your experience with our company has not met your expectations.
Thank you for making us aware of this situation.
Please contact us via the Manage My Booking portal on the Drivalia.co.uk website to enable us to investigate any issues that you encountered and provide you with a full response.
With best wishes
Drivalia
Excellent service.
Great price. Excellent service from Phil at the Glasgow city branch.
4 not 5 just because if you don’t have a credit card to put a holding deposit on it costs you about £100 odd on top so that’s a bit of an unknown expense.
February 28, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
Straightforward and good value
Unusually straightforward and good value car hire experience. One way hire included in day rate. Would definitely try them again
April 1, 2024
Unprompted review
Reply from Drivalia UK - GLASGOW CENTRAL
Dear customer,
Thank you for taking the time to leave a positive review.
We were pleased to hear that your hire experience was a positive one and look forward to meeting any future hire requirements that you may have.
With best wishes
Drivalia
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