Drivalia UK - GLASGOW CENTRAL Reviews 

This company is pure rubbish!!!!
The incompetence is unbelievable.
Hired a Luton van and after submitting the documents I've phoned them up to be sure everything was ok, and they confirmed it.
At the moment to pick up the van they told me that there was an error and the Luton wasn't available and got offered a swb van to move a three bedroom house!
Same happened with other 4 customers that were at the depot with me for other kinds of vehicles needs.
Added to this they refused my hire for an old insurance issue that wasn't even my fault.
This trick costed me £240 that I'm going to claim back from this bunch of useless time wasters even means I have to go through legal way.
Highly not raccomended.
Unfortunately can't give a zero star rating.

Rental experience was fine, but unfortunately I received a parking ticket (private land) whilst I had one of Drivalia's vehicles on rental. They are now charging a £55 admin fee and have threatened to send my account to debt collectors if I don't pay in 7 days. Whilst the admin fee seems extremely excessive considering the work that will be involved for their admin, it is the threatening behaviour of being sent to a debt collector if I don't pay within a 7 day period that I find appalling. Be careful if you ever get a parking ticket whilst driving one of their cars.

Great price. Excellent service from Phil at the Glasgow city branch.
4 not 5 just because if you don’t have a credit card to put a holding deposit on it costs you about £100 odd on top so that’s a bit of an unknown expense.

Unusually straightforward and good value car hire experience. One way hire included in day rate. Would definitely try them again

The car was so much cheaper than other car hire places..it was February, not busy and got the car for £10 a day. With the Insurance via booking.com it worked out at £100 for 6 days. I was worried it was a scam as the next cheapest was £30 per day but it all worked out. I dealt with Phil and he was super chill and not concerned that I brought the car back with slightly less petrol than on the outward journey. Then I thought I was going to get stung with fabricated damages but nothing! Wow..what a great service!

Had to hire a car recently and took a chance with Drivalia never having heard of it. Easy to book, excellent rates, and pick up and drop off with Phil hassle free. Would definitely use again

Have rented a van twice Price and integrity have been on point
Also Phil is on the level so will be looking forward to seeing him next time I hire.
Actually, the first time I used these guys was because another company refused to rent to me for a "company policy". (One that would have no practical or legal issue)
And I was very well assisted here given the time and thought and we problem solved getting me on the road.
So customer service great as well happy with all aspects thanks again :)

Hired through a general car hire website. It was easy to book and was cheap. Collected from Glasgow City branch. Throughout Phil was great, friendly and helpful. The service was excellent. Maybe some of the additional costs after booking were a downside and the MG3 was basic, alright but needed a 6th gear. But frankly can't really complain and I'm being picky. Definitely will hire again.

Phil was very helpful and made the experience hassle free

This is the second time I've had the pleasure of booking a van with Phil at Drivalia. Excellent service and good banter / customer service, a very pleasant change indeed from others I have used in the past. I recommend using the Glasgow City branch without any reservations whatsoever. Good job guys.

I rented a Luton Van from Glasgow City branch as was moving house. I did have an issue as the van broke down but during that time I was in contact regularly with Philip in the city branch who was really helpful throughout. He was able to source a replacement later that evening although lost a full day that day, after putting in a complaint they refunded me in full within 28 days of raising the complaint.

Although the experience itself was difficult to navigate at the time, the branch were very helpful and responsive and the outcome certainly is what I had hoped for and more.

I would definitely use Drivalia again as this was just an unfortunate circumstance at the time and certainly recommend to anyone who is thinking of using their services. Also very competitive in pricing too.

Excellent to deal with. The guy Phil mega at his job. 100% only company I’ll rent from going forward 10/10

I never write reviews but I’ve used Drivalia twice in two weeks now due to my car being off the road and honestly it’s so easy and the guys at Glasgow city branch are fantastic! First time I accidentally booked for the wrong day and it was sorted out so quickly! Gary and Phil- thank you!!! ☺️

Great experience with the glasgow city centre branch. I have used this company many times now for hiring a van, and they have been fantastic. Phil especially has been superb, and has helped me out with van with no problems whatsoever. Great customer service.

PHK was amazing