When we arrived our car wasnt ready the man who dealt with us was fabulous. His name was Ray. Our car had to be recovered due to a fault. They give us a nicer car at a cheaper rate on the insurance fo... See more
Company replied
Location
Switch locationConey Park, Harrogate Road, Yeadon, LS19 7XS LEEDS, ENGLAND, GB
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See what reviewers are saying
Absolutely disgusting company!! Do not use. If you have a debit card rather than a credit card they will force you into buying a rip off “insurance” policy through them. We had a credit card but becau... See more
Company replied
1 had a very good experience with Drivalia Car Rental. The service was smooth from check-in to check-out. A big thanks to Abdullah - he was very helpful, polite, and explained everything clearly, es... See more
Company replied
I want to call out Rehan Shahzad who was the absolute best. I had issues with the first car but he sorted it out and made sure I had a great replacement for the remaining 5 weeks. The service was ou... See more
Company replied
Company details
About Drivalia UK - LEEDS BRADFORD AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Coney Park, Harrogate Road, Yeadon, LS19 7XS, LEEDS, ENGLAND, United Kingdom
- 0113 323 4520
4.1
Great
349 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Late Arrival Means no Car Available
Last week I had a car booked at Leeds Bradford Airport but due to the late arrival of the flight (2 hours) I was told that my car had been reallocated. The advisor did find me another car but of a higher category which cost me over £100 more. I have hired cars many times before - usually at Manchester Airport and have never experienced this before. Is this not why you give your flight number when you book ?
July 15, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ray was really helpful with sorting an…
Ray was really helpful with sorting an issue I had with my card
Thank you very much
June 23, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great from ray
June 23, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Prepaid Booking Not Honoured Despite Flight Details Provided
I booked and prepaid a vehicle from Drivalia at Leeds Bradford Airport and provided my flight details at the time of booking.
Due to a flight delay outside my control, I arrived 4 minutes beyond Drivalia's stated 1-hour grace period. My original vehicle had been reallocated despite Drivalia having my flight information.
I was told the only vehicle available was a higher category and I incurred an additional charge of €307.23 for the vehicle and associated insurance.
I subsequently complained, explaining that the delay was due to my flight and that I had supplied flight details when booking. Drivalia declined to refund the additional charges and offered only a future discount voucher.
In my view, customers should be aware that arriving shortly after the grace period, even following a disclosed flight delay, may result in substantial additional costs.
I am currently pursuing the matter through the formal complaints process.
June 1, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
fab from ray
June 22, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing professional service from ray
June 20, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service by rehan
June 16, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience thanks ray
June 16, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fab from ray
June 9, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ray was great
June 8, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ray was amazing big thanks from the lad
June 7, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Upselling on Insurance
Plane delayed but into the Airport before the hour was expired. Rang the Hire Centre and even with two trying got no response. Finally got through to be told they had no Record of the booking. Bilaal knew there were 6 of us and appeared in a small saloon to collect us and luggage. The car we hired was not there and we were given a replacement. We had insurance through our booking agent. This was not accepted. We were told we HAD to take Drivalia Insurance, at twice the price, or we could not take the vehicle. After later complaining, via e-Mail, we were advised we could have taken the vehicle without the additional insurance. Not happy with the original employee. When returning the vehicle we were met by Rehan who was polite, and was very efficient, and returned us to the Airport. A mixed bag. Watch out for Insurance Upselling.First and Last time.
May 27, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
This is how much of a joke this company…
This is how much of a joke this company is, they didnt even read the review, they just post the standard:
“Drivalia UK - LEEDS BRADFORD AIRPORT logo
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
2 days ago
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia”
I already communicated through your lousy customer service.
I bet they post the SAME response to this review. Absolute scammers. DONT BOOK WITH THESE GUYS, THEY ARE THIEVES!
May 26, 2026
Unprompted review
Fantastic service from rehan
June 3, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing from rehan
June 1, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
In Leeds Bradford Uk Airport
In Leeds Bradford Uk Airport managed by asians, very rude, I booked through a broker Booking.com, not directly with Drivalia, I did that hundreds times ,hundreds I`m not exagerating and I never ever had a similar problem before.... bookings for hertz Avis Europcar Budget etc never had any issue.
They wouldn't give me the car unless I bought a comprehensive extra insurance policy. which I had purchased anyway with Booking.com, as I always did with all broker companies I normally use, paying twice for the full insurance cover.
I was arguing for almost 20 minutes, I was in a hurry to get to work and had to pay an additional £480 in insurance for the 2 weeks rental,
They won't see me again for sure, I hope they spend it on medicines
September 16, 2025
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I recently rented a car from drivalia… very helpful and a pleasure to deal with
I recently rented a car from drivalia at leeds/bradford airport. I found the staff very helpful and polite. Explained everything . Even let me use their phone as my phone wouldn't work as I came from Ireland. Will use this service again
May 19, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rented a car from rentalia @ Leeds…
Rented a car from rentalia @ Leeds airport
Handed it back undamaged
Had a dispute with the guy who wouldn’t return to his office to take the car keys as he was “on his lunch break”. Then because I had a dust up with him about it in the phone he suddenly found a stone chip leading them to price gouge me for £300 ab terrible experience . I will never use them again . - woeful service despite having witness statements to show no damage to the car . A travesty, bandits
February 20, 2026
Unprompted review
Reply from Drivalia UK - LEEDS BRADFORD AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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