I wish I could them a 0 please don’t go to drive time in Arlington tx on Davis st they are liars. I got a car from them on August and a week later the airbag alert comes on and they told me to take it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you Roddy Escalon at the Arlington, Tx location ! You made the whole process so easy ! Awesome customer service ! Explained everything in detail and just took the time to listen. Much appreciate... See more
Company replied
OMG, I had the best car buying experience, my sales person Robert (Henry) Birchfield was so professional and made the experience fun, I wasn't there for a long time, he told me what my options where a... See more
Company replied
Roddy was very informative and helpful throughout the process. He answered all of my questions and didn’t make me feel pressured to buy. He even helped me call around to find reasonable car insurance.... See more
Company details
About DriveTime Car Sales - Arlington
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
821 E Division St, 76011, Arlington, TX, United States
- 18172777755
Discover DriveTime
4.2
Great
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales man was very helpful went out of…
Sales man was very helpful went out of his way to make sure I was happy with the financing and the car
June 23, 2022
Ray went above and beyond to find me a…
Ray went above and beyond to find me a vehicle I like
May 18, 2022
Won’t Return
Little to no customer service. Very cashier at a grocery store type service: what do you want? Give me these documents. Wait for response. Sign this and go.
Didn’t offer water, wasn’t very friendly, didn’t know or offer any information about the vehicle, didn’t care to clean the vehicle on interior or exterior, only a half of tank of gas.
Out of the thousands of places you can buy a vehicle, you would think Drivetime would want to separate themselves from the competition.
The bank held me up for hours after I gave them everything and put down over 50% of the car cash and have a good credit score with nothing in collections or pending..
Honestly it’s no surprise the sister company Carvana laid off thousands of employees recently.. I can see the same basic business practices here at Drivetime.
On a positive note: they sold me a solid vehicle.
Will I return for other car buying needs or recommend using Drivetime to any of the many people I know?
No I will not.
The people are ok they just lack salesmanship and skill.
May 13, 2022
Reply from DriveTime Car Sales - Arlington
Hello,
Thank you for providing us with your feedback. I am genuinely sorry to hear about your experience with one of our locations.
Please know that we do our best to provide all of our potential customers with a personalized and comfortable experience. We make every effort to provide a quick and streamlined car buying process for all our valued customers. Please know our main goal is to treat everyone with the utmost respect in a professional and comfortable atmosphere. From the first time you take interest in DriveTime until the sale is complete, we aim to provide the best in customer service to each and every customer who walks through our dealership's doors and build that rapport.
I greatly apologize if this didn’t reflect during your visit. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would like the opportunity to address this. please don’t hesitate to contact our Customer Relations department, at 888-290-0148.
Best regards,
DriveTime Customer Relations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.