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DriveTime Car Sales - Reno Reviews 78

TrustScore 4.5 out of 5

4.7

2401 S Virginia St, 89502 Reno, NV, US


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See what reviewers are saying

Rated 5 out of 5 stars

HIGHLY recommend Maxim! He was patient, professional, and well informed. He walked me through all of my options and didn't pressure me at all. I was prepared for a full day of back and forth, but I wa... See more

Rated 5 out of 5 stars

This is my second time buying a car at a DriveTime, Maxim the salesman that helped me was very helpful and explained everything to me and made buying a car easy. I will definitely recommend.

Rated 5 out of 5 stars

Nydia K. Was a delight to work with and conversate with assisted with our needs and paperwork clearly to comprehend and so friendly in service. Appreciate the help from this visit for both my sister a... See more

Rated 5 out of 5 stars

This was a great car buying experience. Found what I wanted online, called the dealership and was able to the paperwork started and financing approved, went in the next day, and was there for over an... See more

Company replied


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales - Reno

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

  • 2401 S Virginia St, 89502, Reno, NV, United States

  • 17753826120
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4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Extremely friendly staff

Very helpful and friendly staff. Thank you for helping us get a second vehicle!

October 11, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Hello Beau Kemp, Thank you so much for taking the time to review your visit at our Reno DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!

Best Regards,

DriveTime Customer Relations

Rated 5 out of 5 stars

Jordan did an amazing job with our…

Jordan did an amazing job with our purchase. He was knowledgeable and made the process easy!

October 9, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Hello Candace Harris, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations

Rated 5 out of 5 stars

They listened to my needs and did…

They listened to my needs and did everything to get me in a great car

October 1, 2025
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Thank you for sharing your feedback with us, Alyssa Katz. We love hearing about your car-buying experience at DriveTime.


We appreciate you submitting a review!

DriveTime Customer Relations

Rated 5 out of 5 stars

Jordan was exceptional...

Jordan was exceptional...
He explained everything in Layman's terms...
It was a pleasurable experience almost too easy...
We will highly recommend Drive Time 😜

September 29, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

We appreciate the 5-star rating you submitted Mark. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Jordan was able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Both Tommy and Jordan where very…

Both Tommy and Jordan where very helpful and completed my purchase and the paperwork fast and efficiently.

September 27, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Jordan was very accommodating and made…

Jordan was very accommodating and made sure the process went easy. He even stayed pass closing time to make sure I was all set up.

September 22, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

We appreciate you sharing your experience with us, Nikki. Our goal is to create a personalized car-buying experience for all our customers. So, we're glad to know [Employee Name] was able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Very helpful nice patient

Very helpful nice patient
Very thorough very much recommend

September 20, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Hello Leroy Mcclure, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations

Rated 5 out of 5 stars

Nydia is amazing!!!...She is doing…

Nydia is amazing!!!...She is doing everything in her power to get me into a more reliable vehicle for myself and my family...and I plan on doing whatever I can do to get that vehicle...Thank you Nydia for being so patient and understanding of my situation and doing so without the "salesman pressure". Bless you Nydia.

September 12, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Hello Courtney G., Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 5 out of 5 stars

Everyone was beyond helpful and…

Everyone was beyond helpful and friendly.

September 11, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Thank you for leaving your review, Sarahann. We love hearing that you were pleased with your experience at Reno DriveTime.


We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

Rated 5 out of 5 stars

Nydia did an excellent job of helping…

Nydia did an excellent job of helping me with my purchase. Great customer service

September 5, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

We appreciate the 5-star rating you submitted, Darrell Howard. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Nydia was able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Jordan was extremely helpful

Jordan was extremely helpful, answered all of our questions, and was educated and informative on every topic regarding car sales. I recommend visiting and asking for Jordan specifically !!

September 6, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Thank you for taking the time to rate your DriveTime experience. I am thrilled to hear that Jordan provided a great buying experience for you at our Reno DriveTime location!

DriveTime Customer Relations

Rated 5 out of 5 stars

Smooth and easy process to buy a car

Smooth and easy process to buy a car! Great customer service from Will B. He assisted us from start to finish and I highly recommend working with him!

September 4, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Hello Carrie, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations

Rated 5 out of 5 stars

Excellent customer service by Jordan…

Excellent customer service by Jordan Villamor!!

September 3, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Hello Sonia Krietz, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!

DriveTime Customer Relations

Rated 1 out of 5 stars

They sold me a vehicle that only ran…

They sold me a vehicle that only ran one day then when I took it back they wouldn’t even help me get into another vehicle unless I gave them 1300 more dollars I will never go back

August 9, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Thank you for leaving your review, Micheal Lindsey. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

Rated 5 out of 5 stars

Car sale

Great customer service. Nydia Karkiewicz was my customer experience guide. She was fantastic. I was approved for a car and walked out with a car in about 3 hours! All glory to God in the highest! Thank you lord for this blessing!

May 6, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

We appreciate the 5-star rating you submitted, Andrea. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Nydia was able to create that for you!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

This was a great car buying experience

This was a great car buying experience. Found what I wanted online, called the dealership and was able to the paperwork started and financing approved, went in the next day, and was there for over an hour and drove away in what I wanted. I worked with Jordan through the whole process, he was a great help.

April 5, 2025
Unprompted review
DriveTime Car Sales - Reno logo

Reply from DriveTime Car Sales - Reno

Hello Walter Figgeroa, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations

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