Absolutely no issues, my drone was sent straight away and arrived as described with a free landing pad gift. Quality suppliers from a trusted source.
Company replied
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See what reviewers are saying
I came across dronescend after buying a cheap and the worst drone ever from an internet ad. I liked their honest no nonsense approach with a good description and specification of the ZLL SG960 MAX1... See more
Company replied
Drone itself is great quality for this price although the instruction should include more informations (e.g. cd with depth explanation of each part of the control remote, step by step usage of startin... See more
Company replied
Drone is really good. Got it to work with the camera straight away but only worked with iPhone not iPad. Quite sturdy, been whacked off the ground a few times and is still working. Only negative was t... See more
Company replied
Company details
Written by the company
Dronescend is an online drone shop that cater for all domestic and commercial quadcopter requirements. Shop drones for sale with with a trusted seller. Dronescend was founded in 2018 with a goal of providing a niche eCommerce platform for all drone pilots. Since inception, we have focused on providing drones for domestic users, emergency and entertainment industries.
Contact info
81 Bournville Lane, B30 2BZ, Birmingham, United Kingdom
- 0800 832 1174
- info@dronescend.co.uk
- www.dronescend.co.uk
Absolutely no issues
Absolutely no issues, my drone was sent straight away and arrived as described with a free landing pad gift. Quality suppliers from a trusted source.
August 30, 2022
Reply from Dronescend
Mr J D Thomas, thank you for the review of our service. We really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
So pleased with the drone
So pleased with the drone , this was a gift that’s brought great delight so far.
Brilliant camera.
Fast no fuss delivery
Thank you!
August 10, 2022
Reply from Dronescend
Sandie, thank you for the review of our service. We really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
Reply from Dronescend
Mark, thank you for the review of our service. We appreciate your review of our business. Thank you for shopping with Dronescend.
Reply from Dronescend
Francisco, thank you for the review of our service. We really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
SG906 MAX aka BEAST 3
thought I would give Dronscend a try as the prices seemed very fair to other sites..was a bit sceptical but it turned out all good so I would purchase again...
Now the Drone I bought was the SG906 MAX aka Beast 3 on sale good price.
Compare to a DJI. MINI SE it's larger 2xheavier..
Everything about the beast 3 is good. It flies well and stable easy to set up..range seemed ok and video works as it should..
Have not tested some features yet but I will say if you fly this in built up area leave the obstacle avoidance module off as it can be a pain...in a field and new to flying leave it on...Don't expect camera to be as good as DJI Drones as it is not but overall for the price it's worth buying as a 1st.
In UK any unmanned flying aircraft that has a camera regardless of weight you must register with the CAA before flying and obide by the drone rules...this is my understanding as of 2022/2023 and probably most important overlook as rules are changing..
Overall a worthy beginners drone
July 10, 2022
Reply from Dronescend
Mark, we really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
Good service and quick delivery
June 21, 2022
Reply from Dronescend
Martin, thank you for the review of our service. We really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
Great product, poor delivery service
Drone is really good. Got it to work with the camera straight away but only worked with iPhone not iPad. Quite sturdy, been whacked off the ground a few times and is still working. Only negative was the delivery service, DPD are shocking. Got an email saying getting delivered Thursday before 11am. Waited in all day then got a message in the evening saying getting delivered on Friday. The drones were birthday presents that came a day too late!
June 16, 2022
Reply from Dronescend
Gazza, we are sorry to hear about the delay from the courier company. However, we happy to hear that you are satisfied with the product and our service. We really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
Uncontactable
I ordered a drone for my sons birthday, only to find that 2 days later it was cancelled with no explanation.
I emailed to find out why and maybe see if there was an alternative only to then receive no reply.
Thinking then the site must be a scam I did some research only to find this review site which as a whole, pointed towards a very good service, many of which saying how good their drones were with quick delivery, and to those who were not so happy apologies from the staff highlighting how important customer service is to them.
So, I thought I would give it another go in trying to make contact. Another email sent, both privately and via their contact page on the website and via Facebook.
Nothing heard again.
It seems this website is either not active or they don’t have time to answer people. Either way, my advice is steer clear.
Very disappointed and still trying to find a drone for my son!
May 24, 2022
Unprompted review
Reply from Dronescend
Hi Stu,
Thank you for your review. We appreciate your feedback and have looked into your claims.
We have a robust system that validates information provided during your order, hence it is important to provide accurate data during checkout. We take security seriously to protect our customers and prevent fraudulent orders.
In a digital age where information can be easily stolen hackers, we have an obligation to protect our customers, and their identity. As a result, we will usually cancel any order that is deemed to be high risk and reject the payment. If we indeed cancelled your order, an email would have been sent explaining the aforementioned and that a refund was on the way. Due to security, we cannot divulge any more information than this.
We are glad to hear that a refund has been issued back to the payment method you used at checkout. Our website is ACTIVE and we are very much in business. We appreciate all our genuine customers and value them dearly. Therefore, this is where our resources are spent.
Excellent drone, Excellent Service
Excellent drone, slow or fast its smooth, camera is good, ability to save to MicroSD card, Object Avoidance?, 100% best buy :-)
Customer Service is Excellent to :-)
May 4, 2022
Reply from Dronescend
CSIWEMBLEY, we really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
Very Good customer service
April 30, 2022
Reply from Dronescend
Julian, thank you for the review of our service. We really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
2nd drone purchased
2nd drone purchased. Very fast delivery and great drones. No issues so far so cannot comment on post purchase customer service
April 26, 2022
Reply from Dronescend
Sandra, we are happy to hear that you are satisfied with your drone purchase from us. Thank you for your review of our service. We appreciate your business and can't wait to serve you again. Thank you for shopping with Dronescend.
Hooked on flying by Dronescend
I came across dronescend after buying a cheap and the worst drone ever from an internet ad. I liked their honest no nonsense approach with a good description and specification of the ZLL SG960 MAX1. Also their review of the drone, telling you what to expect for the price range, its good and not so good features.
I also watched a number of recommended U Tube videos explaining the features and flying modes etc.
I slowly got to know the drone and found the beginner mode which limits the height and distance really helpful. So, I was really impressed with the Drone itself and the quick delivery and packaging from Dronescend.
Very confident in their company.
April 20, 2022
Reply from Dronescend
Happy to hear that you found our blogs helpful. Thank you for your review of our service. We appreciate your business and can't wait to serve you again. Thank you for shopping with Dronescend.
why was my third comment remove?
lie, you lie. I didn't say I didn't use it. I have proof of everything. as a company selling drones, you should know that you can check if its fly ..you only asked if the box was open or not .. I said it was open .. the drone has a slight scratch, one no more .. and so the wings broke after the fall .. I did everything right according to your return policy and you don't follow it. why am I treated differently? why not only I have a problem with you and why do you on keeping the drone And want a lot od money for storage and shipping? are you helping clients? I have contacted your other clients and they say something else
I repeat again .. I gave the order number. why was my third comment remove?? you are scamers and you do not want to speak to me .. I gave you everything I send proof and order number ..do not lie .. Yes i buy The drone And i dont have money And drone ..Do you remove every one like that? because you do not want to talk to me, I report you to Citizens Advice and the Money Advice Service.. ORDER #DR2136 beware of this store, they are scammers. they lie. have a return policy but do not respect it. worst shop ever . almost zero contact. they do not want to return the money or they do not want to return the drone because they expect high price to be stored. I have contacted other people who have been stole money by this shop and they also have problems and cannot get their money back. I warn you, they sell faulty drones.
April 16, 2022
Reply from Dronescend
Hi John,
We are sorry to hear about your feelings towards our service. Customer service is at the heart of our business and we peer-reviewed your case to ensure that we acted reasonably. Even though we will always go the extra mile for our customers, we do not tolerate false claims that misrepresent our business.
You purchased this item and opted to return the item within our 60 days return policy. You claimed that the item was unused and you had unseal the box. We agreed that you could send the item back to us. Upon receipt of your item, there were multiple scratches on the drone and propellers. When we queried you about this, you then confirmed that you had used the drone. The drone was damaged as a result of a crash during one of your flight. This means that you tried to return an item that was damaged whilst in your possession - very naughty of you! As a retailer, our return policy is that unused items can be returned to us within 60 days of purchase.
Please note that as a Drone Pilot, you are responsible for effectively and safely piloting your drone. We cannot be held responsible for crashing your drone during one of your flights. Whilst we offer one of the best return policies in the industry, we do not offer drone insurance nor does our policy cover accidental damages. This is the reason why your claim was rejected. Your bank also agreed with our decision after you filed a false claim against our business. We are sorry that you feel dissatisfied with our service and we will miss you.
We do not have the ability to remove Trustpilot reviews, hence why your false claim against our business still appears online!
Perfect service.
Perfect service.
Product received in precisely the time and condition expected. A gift was even included and I was called by the company to confirm dispatch.
Would use again and would recommend.
April 11, 2022
Reply from Dronescend
John, thank you for the review of our service. We really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
Reply from Dronescend
Simon, thank you for your review. We really appreciate your review of our business and can't wait to serve you again. Thank you for shopping with Dronescend.
Definitely recommend!
Really happy with my recent purchase, the drone works like a treat! Would definitely recommend 😁
April 1, 2022
Reply from Dronescend
Thank you for your review, Jack. We really appreciate your business and can't wait to serve you again. Thank you for shopping with Dronescend.
Holystone hs720e
Intially a slight delay in delivery from Royal Mail. But not too long to be fair.
Communication with Dronescend was very quick and have updated me along the way. Very happy with Drone recieved. Thanks and i will deal with you again.
March 13, 2022
Reply from Dronescend
Hi Richard, thanks for your honest review of our service. We sincerely apologise for the delay in the arrival of your order. Sometimes, things don't always go as planned with the courier service. We hope to be able to serve you better in the future. Thank you for shopping with Dronescend.
Excellent service… strongly recommend
March 9, 2022
Reply from Dronescend
Derek, we appreciate your review of our service. Hope to serve you again soon. Thank you for shopping with Dronescend.
Reply from Dronescend
Dallas, we appreciate your review of our service. Hope to serve you again soon. Thank you for shopping with Dronescend.
I brought this as a birthday gift for…
I brought this as a birthday gift for my husband and he absolutely loves it. It arrived on time and was very straightforward to set up.
January 24, 2022
Reply from Dronescend
Tricia, glad to hear that your husband loves the drone and you are happy with our service. Pleasure to have served you and we can't wait to serve you again in the future. Thank you for shopping with Dronescend.
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