Drumshack Limited Reviews 4,051

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their quality and how well they are packaged. Many people appreciate the efficient delivery service, noting that items arrive quickly and as described. The customer service is frequently mentioned as excellent, with staff being helpful, knowledgeable, and providing great advice. However, some customers experienced delays with their orders, occasionally due to items being out of stock or issues with suppliers. A few people also felt that communication regarding these delays could have been clearer at the point of purchase, leading to frustration about unexpected waiting times for their items.

What people talk about most

Product

Users describe positive interactions with products, often highlighting their quality, such as excellent drum... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Clients share positive opinions on service, consistently highlighting its brilliance and efficiency. Many... See more

Order

Reviewers mention positive feedback about order. Many customers praise the ease of ordering through the... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's tough to find music shops that can offer great service and products. I have bought twice from drum shack and both times the items were well priced, actually in stock rather than apparently in sto... See more

Rated 5 out of 5 stars

Service was great, placed my order, but unfortunately the cymbals were out of stock, but drumshack were in contact quickly to let me know, and gave me an estimated time for the supplier to have them a... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more

Rated 5 out of 5 stars

First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order se... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 16% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

It's tough to find music shops that can…

It's tough to find music shops that can offer great service and products. I have bought twice from drum shack and both times the items were well priced, actually in stock rather than apparently in stock but actually shipped from the wholesaler and arrived in perfect condition.

April 21, 2026
Rated 5 out of 5 stars

Drum Shack; Simply the Best!

Drum Shack in Battersea is often described and quite rightly so, as an Aladdin's Cave for drummers. If they haven't got it, they can get it but wow! they do have a lot of everything. From vintage kits through to new ones, cymbals to suit every player and budget and more accessories than a drummer can shake a stick at! The service they provide in store is exceptional, a shop run by drummers for drummers. Their mail order service is second to none. Something that I alway say about any business is that their greatest asset is their staff, and the staff here are helpful and have a wealth of knowledge and understand your needs as a customer and drummer. If you are a day one beginner or a seasoned pro, Drum Shack is the place to go for all your drumming needs!! Brian B

April 22, 2026
Unprompted review
Rated 4 out of 5 stars

Support your UK drum shop!

The product was not immediately stock and this is not always apparent when ordering. That said, they were in direct contact following the order and it did come fairly promptly (in about a week). Can't go wrong with Tama and I like to support UK shops like Drumshack who make the world a better place for us drummers!

April 17, 2026
Rated 5 out of 5 stars

Easy

Great website, well laid out and plenty of selection. Picked up a tuner bot on there sale which was at a reasonable price and got delivered in not time at all.

April 9, 2026
Rated 5 out of 5 stars

I've used these guys a few times now…

I've used these guys a few times now and the communication and delivery has been excellent. I always check here to see if these guys have what I want because the prices are competitive and the service is always top class.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Tama First Chair Replacemet.

Big Shout out fore Marco and Danny. Outstanding service helping me when my Tama Throne collapsed due to a faulty fitting that I discovered has now been replaced with new design. Had to buy a new seat which took 5 weeks to arrive but the alternative would have been 5/6 months just for the new part!
All back up and running. Great service. Highly recommend. Thanks.

April 1, 2026

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