Unfortunately on this occasion I had to return some shorts that were slightly too big for me. Nothing to worry about return procedure is easy and simple. Spoke to Tina on the phone who helped the proc... See more
Company replied
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Duke clothing very good and items like the cotton oxford shirts are of the highest quality at low prices, being a big man clothes hard come by, if you tuck in your shirts / T-shirts you need length... See more
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5 years loyalty on both side of the business, still top service from an independent seller, good jeans, and other trousers. I will come back next year for my autumn order. Quality allows single ord... See more
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Excellent large mans clothes selection (5XL), with generous sizes that have always fitted me (now that the 'high street' is no longer an option for me).
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Company details
Written by the company
Welcome to Duke Direct Menswear. Market leaders in Regular sizes, Kingsize sizes and Tall Mens sizes. Offering Same Day Dispatch & Free UK Delivery. Shopping for Basics, Denim, Printed T-shirts, Shorts, Casual Shirts, Footwear? We’ve got it all, step this way.....
Contact info
United Kingdom
- www.dukedirect.co.uk
4.6
Excellent
129 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Duke Direct Menswear
Hi Gary,
The jeans you ordered and returned were 40 Long, no problem at all to return for a refund.
The jeans were delivered on the 11th March at 11:33am and refund was issued on the 15th March. It’s a little unfair to say you are awaiting a refund after 2 weeks when in fact it was only four days (only 2 working days since I processed your refund on the weekend). Please consider revising your feedback, it would be very much appreciated. Thank you.
Kind regards,
Tina
The only problem was trying to return…
The only problem was trying to return item's.
It was not as easy as it could be.
February 18, 2026
Reply from Duke Direct Menswear
Thank you for your review. Sorry to hear you could not find this information. Please note all return details are directly on our website under the Returns tab:
https://www.dukedirect.co.uk/returns-and-refund
We hope to be able to welcome you back to our website.
A good all round experience
A good all round experience. Items were in stock and were delivered promptly. Good quality fabric, and an excellent fit. Excellent price.
January 2, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
perfect underwear.
I am very pleased with the underwear I bought from you, arrived nicely packed. Would buy again .
January 5, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
I haven’t received them yet but that’s…
I haven’t received them yet but that’s maybe because we’re snowed in. Nothing getting delivered
January 2, 2026
Reply from Duke Direct Menswear
Thank you for the taking the time to leave a review. Please may I kindly ask if you could update the review now that your order has been delivered to you.
As you mentioned, the weather up in Scotland has been severe, so the postal services experienced delays in delivering mail.
Thank you for your understanding. I hope you were pleased with your purchase.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Just what I wanted!
Prompt dispatch & delivery. I've bought Rockford Jeans before as they are a good fit for a taller person.
December 17, 2025
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
5 years loyalty and still happy!
5 years loyalty on both side of the business, still top service from an independent seller, good jeans, and other trousers. I will come back next year for my autumn order. Quality allows single order per year for my classic every days jeans ans shirt.
Tina, Thank you for being on market!
Note to French (and EU) customers , since the Brexit ordering form UK leads to pay TVA (VAT) on imported goods, tax is collected by carrier upon arrival, tip: usually it cost less fees when paying tax online as soon as the TAX notice arrives by e-mail.
Bruno.
November 5, 2025
Reply from Duke Direct Menswear
Thank you for your review and for your 5 years of custom and loyalty. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back next year at Duke Direct Menswear.
Excellent denims
Excellent denims
UK brand, value, reliability
You can purchase direct from Duke Denim the manufacturer with confidence
November 6, 2025
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Great service
The response time and service was excellent. The product is equally nice.
September 18, 2025
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Duke direct always good quality!
Every time I buy from duke direct the transaction is always smooth with no issues. The products I have bought over an 8 year period have always been superb. The jeans bought fit really well & always stand up to what I do while wearing them. They are used as work trousers in a car repair garage.
September 15, 2025
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service. Thank you for your continued business and coming back to us, we really appreciate it.
We look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with the service.
We look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Great service
Great service, good quality and fit just what I wanted will be buying again soon
August 18, 2025
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
could be better
i would like to say the same great service as usual but my sock where missing so yea not great
July 25, 2025
Reply from Duke Direct Menswear
Good Morning, Thank you for your feedback.
I'm really sorry if an item was missing, our packing slip shows the socks were included with the other six items. If you could contact me at sales@dukedirect.co.uk we can arrange to send another pack of socks out to you.
Thank you.
Kind regards,
Tina
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with the service.
We look forward to welcoming you back at Duke Direct Menswear.
I ordered 5 T-shirts, but got only 4
I ordered 5 T-shirts, but when I opened the parcel, there were only 4 inside.
When I contacted customer service, they initially rejected my claim, stating that the parcel weighed 2 kg — which, according to them, matched the weight of 5 T-shirts. They argued that if only 4 had been packed, the weight would have been 1.6 kg.
Despite the initial doubt, I insisted on continuing the investigation and did my best to assist with it. Two weeks later, I received a refund for the missing T-shirt.
Whether it was a packing error, tampering during transit, or something else, I still don’t know. While the process wasn’t ideal due to the delay and the questioning, I’m very happy with the final outcome.
July 11, 2025
Reply from Duke Direct Menswear
Thank you for your review. I’m really sorry for any inconvenience. Royal Mail have confirmed the package was weighed at 2kg at the accepting post office and at the sorting office before it left the U.K. The postage label itself shows a small package with a weight of 2kg.
Further investigation showed that when this arrived in Denmark this was then handled as a large letter rather than the small package that it was. A package of that size (containing 5 T-shirts) can not be labelled as a large letter. This makes me suspect that the package was tampered with but there is no way to prove this at this point. In our 15 years of trading, never come across something like this before.
Thank you for your assistance with the investigation too. I hope we are able to welcome you back at Duke Direct Menswear.
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