They make some lovely shirts at very reasonable prices. I particularly like the style of the shirts - ie they are a full fit and are great when you've got a big stomach !! Nothing worse than a tight... See more
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As always good quality products. Perfect fit. Great service and prompt delivery. My husband never shops anywhere else.
Company replied
Unfortunately on this occasion I had to return some shorts that were slightly too big for me. Nothing to worry about return procedure is easy and simple. Spoke to Tina on the phone who helped the proc... See more
Company replied
Duke clothing very good and items like the cotton oxford shirts are of the highest quality at low prices, being a big man clothes hard come by, if you tuck in your shirts / T-shirts you need length... See more
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Company details
Written by the company
Welcome to Duke Direct Menswear. Market leaders in Regular sizes, Kingsize sizes and Tall Mens sizes. Offering Same Day Dispatch & Free UK Delivery. Shopping for Basics, Denim, Printed T-shirts, Shorts, Casual Shirts, Footwear? We’ve got it all, step this way.....
Contact info
United Kingdom
- www.dukedirect.co.uk
4.5
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellect products
This is now my 4th or 5th order from Duke and the experiance is always quick and simple the delivery is always quick and never had any problems with any order. will be ordering more soon im sure
February 7, 2025
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service you received.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
I would rate 0 stars if I could
I would rate 0 stars if I could. Avoid big time they are a complete ripoff and avoid everything to not refund saying they haven’t received the goods back even when they’re proof. Keep saying there a small business and can’t afford to lose money but it’s ok for the customer to lose there’s.I still haven’t received my refund and I’m not banking on it either. The customer service is awful and they reply back to emails asking the same thing but never answer the phone just goes to voicemail.
December 24, 2024
Unprompted review
Reply from Duke Direct Menswear
Unfair review. Customer decided to return an item without purchasing postage. Either just handed to a postal carrier or placed in a postbox. This is now lost within the Royal Mail system or possibly awaiting a postage payment but has not been received by me, I have repeatedly asked them to assist me so we can claim with Royal Mail by providing their proof of postage but they ignore my request. They are also well out of the return policy time frame but I still continued to try to assist them. Threatening commets made via email for me to issue a refund without assisting me to help track the item down.
Great products, delivery could be faster
I've had a very good experience when ordering from Duke Direct. There is a good range of products which are high quality and fit well.
A minor drawback is that I'm never quite certain when the package will be delivered. Its normally within 5-or-so days but I don't recall seeing a tracking option. It isn't a big deal and in the grand scheme of things it's a small price to pay.
Overall I can't say I can fault the my experience and will definitely be returning as a customer.
December 2, 2024
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your shopping experience and the products.
Apologies for any uncertainty with the delivery. You can log into your account and check on the tracking number at any time. I've just checked on your order from the end of November and can see the tracking number has been automatically uploaded on the order. Hope this helps in the future.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and it was a pleasure to work with you.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
the shopping experience was great
the shopping experience was great, I will be using this to buy my clothes
November 29, 2024
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your shopping experience.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
Well made nice graphics good quality
Well made nice graphics good quality
Pretty fast delivery.
December 9, 2024
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
Excellent service!
December 2, 2024
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
Customer Service Could Be Better
I ordered with them and had some problems knowing if my order had shipped. However, the package showed up and clothes are of good quality.
November 25, 2024
Reply from Duke Direct Menswear
Thank you for your review. Apologies once again for missing your email but I am glad we were able to sort it out and that you were happy with your order.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
Great selection of products
Great selection of products, brands. Items in stock. Fast shipping.
November 1, 2024
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with products and the service you received.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
Good delivery time and reasonable prices
November 6, 2024
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with the service.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. After an upgrade of our website early this year, it is always good to hear that it is alot easier to navigate and select products.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
Avoid this company. No replies faulty goods
Bought an item that was faulty so I tried to contact for return/exchange. Despite several emails I didn’t even get a response. In theory I could return according to their “return” policy but why risk losing more money on return postage that they should be paying. If they can’t be bothered replying I’m sure they will avoid issuing a refund. Avoid this company selling sub standard products
August 3, 2024
Unprompted review
Reply from Duke Direct Menswear
Hi, I am really sorry I am unable to locate an order in your name or any emails. Your review is not linked to an order number. Please contact me direct at tina@dukedirect.co.uk and I would be happy to look into this further for you. Please accept my apologies for any inconvenience.
Ordered Tuesday arrived Friday Quality…
Ordered Tuesday arrived Friday Quality garment, A1 service
August 2, 2024
Unprompted review
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We appreciate your custom and look forward to welcoming you back at Duke Direct Menswear.
The same problem continues since I…
The same problem continues since I first started to use your website. Very big dysfunction both from mobile phone (Android and Apple), and PC... Sometimes I'm trying for three or four days to place an order...
November 26, 2023
Reply from Duke Direct Menswear
Thank you for your review, I sent you a message last week to welcome you to our new site. Your latest review is based on an order placed on our old site. We launched a new site on the 5th December, we've had lots of positive feedback and are certain you will have a better shopping experience.
If you could take a look at the site and consider revising your review that would be most appreciated. It really does help our small business grow.
If you would like to discuss further please feel free to contact me at sales@dukedirect.co.uk
Kind regards,
Tina
Great trousers at a good price.
November 24, 2023
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to welcoming you back.
Very easy way of shopping
December 3, 2023
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your shopping experience.
We appreciate your custom and look forward to welcoming you back.
Great service
November 30, 2023
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with our service.
We appreciate your custom and look forward to welcoming you back.
Will use again
Good website, easy to navigate, ordered tracksuit bottoms for my father who is quite generously built. Originally ordered a 4xl which proved to be too small, so ordered a larger size which was perfect.
Returning the smaller pair was easy and Tina responded quickly to emails and refunded me. Delivery is fast.
The clothes were good quality and very good value. Would recommend
November 30, 2023
Unprompted review
Reply from Duke Direct Menswear
Thank you for your review. So pleased we were able to determine the correct size for your Father.
We appreciate your custom and look forward to welcoming you back.
Great Service as Always
Great Service as always. Tina went out of her way to solve a small problem with the order.
November 5, 2023
Reply from Duke Direct Menswear
Thank you for your review, your kind comments are very much appreciated.
We look forward to working with you again.
Thank you.
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