5 years loyalty on both side of the business, still top service from an independent seller, good jeans, and other trousers. I will come back next year for my autumn order. Quality allows single ord... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good website, easy to navigate, ordered tracksuit bottoms for my father who is quite generously built. Originally ordered a 4xl which proved to be too small, so ordered a larger size which was perfe... See more
Company replied
Bought an item that was faulty so I tried to contact for return/exchange. Despite several emails I didn’t even get a response. In theory I could return according to their “return” policy but why risk... See more
Company replied
Really great customer service, helpful and understanding. I had a problem with my order and Tina was very easy to talk to. Replacements were received quickly with no problems. I've been buying this br... See more
Company replied
Company details
Written by the company
Welcome to Duke Direct Menswear. Market leaders in Regular sizes, Kingsize sizes and Tall Mens sizes. Offering Same Day Dispatch & Free UK Delivery. Shopping for Basics, Denim, Printed T-shirts, Shorts, Casual Shirts, Footwear? We’ve got it all, step this way.....
Contact info
United Kingdom
- www.dukedirect.co.uk
4.5
Excellent
116 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Duke shirts are very good quality and…
Duke shirts are very good quality and great value for money also fast delivery
April 20, 2026
Reply from Duke Direct Menswear
Thank you for your review and your repeat custom. So pleased to hear you were happy with your purchase.
We look forward to welcoming you back at Duke Direct Menswear again. Thank you.
Black comfort fit jeans.
Good quality clothing reasonably priced, with speedy hassle free delivery. I've used this supplier several times and have no reservations whatsoever recommending them.
April 8, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
Easy to order
Easy to order, garments true to size and well made quick delivery. Will be ordering again. Prices pretty good for tent sizes if you know what I mean.
March 31, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
Great range, quick turn around
Great range, easy to navigate website, competitive prices and prompt shipping. All in a positive experience and I will be back.
February 25, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
I am a 2xltall and the sizes elsewhere…
I am a 2xltall and the sizes elsewhere don’t compare.Always a great fit with D555. Thanks
March 9, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We look forward to welcoming you back at Duke Direct Menswear
The best company for menswear
The best company I know, I always buy here and I will in the future. Very good quality of everything but delivery costs for non UK countries are high.
February 25, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We completely understand your comment on delivery costs. We have also seen a rise of these over the years. We keep these inline with Royal Mail prices for a 2kg package and always cover the extra postage costs ourselves for any larger orders that weigh considerably more to try and encourage our customers from abroad to continue to shop with us.
We look forward to welcoming you back at Duke Direct Menswear
Reply from Duke Direct Menswear
Hi Gary,
The jeans you ordered and returned were 40 Long, no problem at all to return for a refund.
The jeans were delivered on the 11th March at 11:33am and refund was issued on the 15th March. It’s a little unfair to say you are awaiting a refund after 2 weeks when in fact it was only four days (only 2 working days since I processed your refund on the weekend). Please consider revising your feedback, it would be very much appreciated. Thank you.
Kind regards,
Tina
The only problem was trying to return…
The only problem was trying to return item's.
It was not as easy as it could be.
February 18, 2026
Reply from Duke Direct Menswear
Thank you for your review. Sorry to hear you could not find this information. Please note all return details are directly on our website under the Returns tab:
https://www.dukedirect.co.uk/returns-and-refund
We hope to be able to welcome you back to our website.
Ideal clothing for bigger men
Helpful customer service, good choice of clothes and sizes for the bigger men in life, products are great quality, fairly priced and well packaged with fast delivery.keep up the good work 👍
January 30, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
A good all round experience
A good all round experience. Items were in stock and were delivered promptly. Good quality fabric, and an excellent fit. Excellent price.
January 2, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
perfect underwear.
I am very pleased with the underwear I bought from you, arrived nicely packed. Would buy again .
January 5, 2026
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
I haven’t received them yet but that’s…
I haven’t received them yet but that’s maybe because we’re snowed in. Nothing getting delivered
January 2, 2026
Reply from Duke Direct Menswear
Thank you for the taking the time to leave a review. Please may I kindly ask if you could update the review now that your order has been delivered to you.
As you mentioned, the weather up in Scotland has been severe, so the postal services experienced delays in delivering mail.
Thank you for your understanding. I hope you were pleased with your purchase.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Just what I wanted!
Prompt dispatch & delivery. I've bought Rockford Jeans before as they are a good fit for a taller person.
December 17, 2025
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
5 years loyalty and still happy!
5 years loyalty on both side of the business, still top service from an independent seller, good jeans, and other trousers. I will come back next year for my autumn order. Quality allows single order per year for my classic every days jeans ans shirt.
Tina, Thank you for being on market!
Note to French (and EU) customers , since the Brexit ordering form UK leads to pay TVA (VAT) on imported goods, tax is collected by carrier upon arrival, tip: usually it cost less fees when paying tax online as soon as the TAX notice arrives by e-mail.
Bruno.
November 5, 2025
Reply from Duke Direct Menswear
Thank you for your review and for your 5 years of custom and loyalty. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back next year at Duke Direct Menswear.
Excellent denims
Excellent denims
UK brand, value, reliability
You can purchase direct from Duke Denim the manufacturer with confidence
November 6, 2025
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Great service
The response time and service was excellent. The product is equally nice.
September 18, 2025
Reply from Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.