Duncan Yeardley Reviews 

197
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and genuinely helpful throughout all property transactions. Consumers consistently note that the team communicates clearly, answers questions promptly, and ensures a completely smooth process. Some people also felt that the overall service provided was exceptional and carefully tailored to their specific requirements. Reviewers are particularly impressed with the proactive attitude and constant dedication shown by every single member of the team. Many buyers and sellers consistently mention that working with them makes navigating the local housing market much easier and reassuring.

What people talk about most

Staff

People report positive experiences with staff, highlighting the team's professionalism, excellent... See more

Service

Reviewers highlight positive aspects of service, noting that the entire process is handled professionally and... See more

Customer service

Clients share positive opinions on customer service, highlighting superb support and continuous assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the first meeting the service was professional, polite and friendly. Throughout the process we were kept informed of progress/actions and sale proceeded with out any hitches. Marney always... See more

Rated 5 out of 5 stars

Duncan Yeardley have been fantastic right from our first meeting with Marney. We started our house selling journey with Purple bricks but had nothing but issues. Since switching over to Duncan Yeardle... See more

Rated 5 out of 5 stars

I received a great service from the start of my tenancy to the end (3 years). Their online tenant portal made the commencement process and document management really straightforward. Michelle looked a... See more

Rated 5 out of 5 stars

Having made decision to move after 42 yrs, we engaged Duncan yeardley to sell our beloved home & downsized The process was a piece of cake ,& with the wounderful assistance of sales lady called M... See more


Company details

  1. Real Estate Agents

Written by the company

Welcome to Duncan Yeardley, an independent, family-run and multi-award winning estate agent successfully selling and letting property in Ascot and Bracknell.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.7

All reviews

(197)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Duncan Yeardley - Really care about their clients

From start to finish Gina and the team have been amazing. Always the personal touch and going above and beyond with their clients. Even when there has been challenges along the way we have worked together to get them resolved. I wouldn't hesitate in recommending them to other people and will miss my regular calls with Gina.

May 17, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you very much for your kind words and 5-star review for Gina and the team. We are so pleased to have got your sale over the line and wish you every happiness for the future.

Rated 5 out of 5 stars

First Class service

As a company we sell many properties and deal with many agents. The team at Duncan Yeardley persisted and managed to secure a sale efficiently. Securing a sale is one thing however Judy's willingness and persistence to see the sale through to completion together with Gina's sales progression was first class. I hope I have the opportunity to use the team at Duncan Yeardley again. Many thanks. Ross

May 16, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you so much for the wonderful feedback and 5-star review. We are delighted that Judy and Gina's A-team effort saw your sale through to completion and we very much hope to work with you again too!

Rated 5 out of 5 stars

Outstanding customer services

Having a great experience with the agency!
I recommend.
Jessica has being very professional, helpful and friendly. We have never been treated so well by a state agency thanks to her.

May 4, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you very much for taking the time to leave such lovely feedback for Jessica and our lettings team. So pleased that we could help!

Rated 5 out of 5 stars

Great Team

Liam M & the D&Y team were so helpful renting out my property, constantly there to give guidance and ensure the process was as smooth as possible. Great Team.

April 2, 2023
Unprompted review
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Reply from Duncan Yeardley

Thanks so much for the 5-star review for Liam and the lettings team. We are delighted to have had the opportunity to help let your property.

Rated 5 out of 5 stars

Lee was very helpful in giving me…

Lee was very helpful in giving me advice and I will be in touch with him in the near future to put my property on the market. :-)

April 3, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you very much for the 5-star review and feedback for Lee. We very much look forward to helping with your next move!

Rated 4 out of 5 stars

Jessica Schofield was a star

Jessica Schofield was a star, really patient with myself as I work away and took me a while to do the guarantor process but she remained calm and helpful throughout the process

March 24, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you very much Jack, for your kind feedback for Jessica in our lettings team. We're pleased to hear she was so helpful.

Rated 5 out of 5 stars

Great experience

Lee Maynard has been great throughout the entire process and offered friendly advice and help as and when we needed it.

March 6, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you very much for the 5-star review. We are delighted to hear that Lee has been friendly and helpful.

Rated 5 out of 5 stars

We would not hesitate to recommend…

We would not hesitate to recommend Duncan Yeardley. We found them professional, approachable and understanding of our situation.

March 1, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you so much for the 5-star review and recommendation.

Rated 5 out of 5 stars

Duncan Yeardley have been excellent…

Duncan Yeardley have been excellent during the purchase of our first home. Mandy listened to exactly what we were looking for and found us our perfect home. Gina progressed our purchase super fast, we couldn’t believe how quickly it all went through, and we completed before 9:30 in the morning!! As first time buyers we had a lot of questions but Mandy and Gina were always there to help. We are very grateful to all of Duncan Yeardley for making the process so smooth and stress free.

March 5, 2023
Unprompted review
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Reply from Duncan Yeardley

We are so pleased to hear that the experience of buying your first home was such a positive one! Thank you for giving us the opportunity to help, and for the wonderful feedback. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Very professional

Judy was fantastic. Very professional and attentive . No pushy sales tactics.

March 3, 2023
Unprompted review
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Reply from Duncan Yeardley

We are delighted to hear that Judy provided such a great service. Thank you very much for the 5-star review.

Rated 5 out of 5 stars

Duncan Yeardley, Best Estate Agents!

Duncan Yeardley makes moving house an absolute walk in the park. They are extremely professional but friendly. They made an extremely stressful situation an absolute breeze. I cannot thank Jessica in the Bracknell branch enough for everything she has done throughout the process.

March 2, 2023
Unprompted review
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Reply from Duncan Yeardley

This is wonderful to hear! Thank you so much for the lovely feedback for Jessica and the team. We are so pleased they were able to take any stress out of moving home.

Rated 2 out of 5 stars

Poor service

Unfortunately I would not recommend the company to anyone, they cost us money as we took their advice, after the flat was sold they said one of their team had got confused and wouldn’t admit the thing that cost us money was their fault but they gave us ‘ a goodwill gesture‘ but still wouldn’t admit they were in the wrong. Very stressful process. The company say they kept us up to date but I have conflicting emails which came from them and verbally they said the agent got confused but not their fault. As they don’t own up to their mistakes I would avoid

December 9, 2022
Unprompted review
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Reply from Duncan Yeardley

We are sorry that you have chosen to leave this review. Our records show that you were kept fully informed throughout the process of selling your home, including updates on any changes of circumstance. For that reason, we are confident that we were not at fault and were only too pleased to secure the successful sale of your home.

Rated 5 out of 5 stars

Excellent Team, Amazing Customer Service

Adele, Gina and the team have been extremely helpful and very professional. Adele helped us find and purchase the perfect property for our mum.
Adele, Gina and her team were so kind, caring, and helpful, keeping us updated at all times and answering all our questions.
A Great Team, very caring, helpful, friendly and we would recommend Duncan Yeardley and we would use again in the future. Thank you All for your help.

February 27, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you so much for taking the time to leave such lovely feedback for Adele, Gina and the team. We are delighted to have found the perfect home for your Mum and wish her much happiness there.

Rated 5 out of 5 stars

1st Time House Purchase

I can't praise the staff at Duncan Yeardley enough,especially Lucy. When I entered the estate agents on December 2nd I was greeted by Lucy who sat me down listened to me as a potential first time buyer, she told me of a possible property and arranged a viewing for the following morning (Saturday) on the Monday I made an offer for the property which was accepted the next day. All the way through the buying process Lucy has been by my side guiding me through everything and answered all my questions clearly and concisely. Lucy THANK YOU for all your help!!

February 24, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you so much, Pete, for this wonderful feedback for Lucy and the team. We're thrilled to hear your experience of buying your first property has been so good and we wish you much happiness in your new home!

Rated 5 out of 5 stars

Jessica was so knowledgeable and…

Jessica was so knowledgeable and nothing was too much trouble. The DY team always passed on any messages which were returned. I have no hesitation in recommending Jessica and team.

December 16, 2022
Unprompted review
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Reply from Duncan Yeardley

Thank you very much for the 5-star review and recommendation for Jessica and the team, it's greatly appreciated.

Rated 5 out of 5 stars

Very happy! I personally went into Duncan Yeardley…

I personally went into Duncan Yeardley estate agents in Bracknell and found out the staff to be most pleasant! Mandy and Callum are an absolute delight to do business with! Thanks very much to both of them for being so helpful

February 6, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you very much for the lovely review! We're so pleased to hear that you have enjoyed dealing with Mandy and Callum.

Rated 5 out of 5 stars

These guys are second to none

These guys are second to none. I found them originally when looking into buying a property and was impressed with their vetting process so decided to ask them to value my own home aswell. From there we came to partner with them on the sales of 4 new build properties in Bracknell which were marketed so well went on to sell before the build was even completed for more than the market valuation. Super smooth process all the way through from offer to sale thanks to an exceptional office team that made everything fall into place. Let it be said there is no way I won’t be using them again in the future for all my sales and lettings. 5 stars well earned and there’s should be a special category for 6 stars just for these guys alone.

February 8, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you so much for taking the time to leave this fantastic review for the team, it's hugely appreciated. Thank you too for giving us the opportunity to work with you. We look forward to continuing the relationship!

Rated 5 out of 5 stars

Grade A experience

Jessica made the process the most smooth and enjoyable process (which you definitely can’t say often!). The communication and professionalism was beyond incredible! From the first point of contact to finding our dream home, Jessica was incredible! The entire process was completely faultless!

January 21, 2023
Unprompted review
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Reply from Duncan Yeardley

Wow! We are absolutely delighted to read this fantastic feedback for Jessica and delighted that she made the process so smooth and enjoyable. Thank you!

Rated 5 out of 5 stars

Excellent

Excellent, efficient communication and really quick let.

February 2, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you very much for taking to time to leave a 5-star review, and for giving us the opportunity to let your property. So pleased we could help!

Rated 5 out of 5 stars

Great for first time renters

Just for my first place with Duncan Yeardley. So obviously I have no clue what I was doing. Jessica from the Bracknell branch has been extremely helpful with all of the questions I had (which was a ton) and they’ve been really good at communicating what steps to take and when to take them. I’m very happy I went with these guys.

February 1, 2023
Unprompted review
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Reply from Duncan Yeardley

Thank you for taking the time to leave such lovely feedback for Jessica and our lettings team.

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