Dundas Estates Reviews 

Erin from Dundas as always replied & been so helpful with any queries we have had since buying our bungalow over 3 years ago .

June was very helpful, knowledgeable, and professional. She was extremely welcoming and we couldn’t have asked for more! She even offered a free washing machine. Amazing service, highly recommend.

Erin was really proactive about sorting things and kept me updated throughout, also chasing me up during a time when I was too busy to keep on top of communication.

I recently contacted the Dundas Homes customer care team to ask about materials used in building our home garden from 6 years ago. I wanted to buy some extra paving stones. Erin dealt with my request quickly and successfully, providing me not only the information I needed but a useful quote to simplify what task. Having dealt with Erin several times over the years from when our home was new, she has always been professional and very helpful.

Happy with new build property. Some snagging issues, though being resolved & quick on resolving anything major.
Communication for originally moving in wasn't good with original agents, but very happy with how the care team have been for the house.

Absolutely delighted with the service my parents have received from the team at Dundas. It’s been a long journey for my parents but Dundas have been supportive & patient throughout it. Property is great with very little snagging which Pat has dealt with quickly & efficiently. Would absolutely be happy to recommend them to others.

Dundas were generally good to work with, and helped where they could.
Customer service did take a dip when they removed Janice from site.

On the ball. Called me back quickly, listened to what I needed and acted very quickly to get the information I needed. Excellent service.

Requested a MCS certificate and was impressed by the professionalism of the employee. Had the requested certificate within 2 hours .

Called Dundas Customer Care after we had damage to our roof. Erin made urgent arrangements and the roof was repaired the following day. Excellent service 👍🏼!

I love my new flat. Everything finished to a very high standard. All the Dundas staff have been brilliant.

Avoid. Houses are shocking. My overpriced dundas house is cheap.

First class professional service. Clear and concise with as much assistance as required in all aspects of the home purchase. Highly recommended.

The penthouse apartments are incredible! We were shown around by June who was great - really explained all of the apartments features and was great at answering any questions we had.

Like most householders who experience issues with new builds we are no exception Erin has been superb in dealing with our issues and there has been many and still are. She is so quick to respond, very professional and even apologetic when things don't work out. I hope Dundas recognise the qualities of Erin as she is an excellent co-ordinator.

We have a community group called uphall station village residents on Facebook. Here is a wee feed from the page to show you a wee insight to Dundas Estates. I hope it gives you a real understanding and feel free to join the Facebook page is you need any questions on the Dundas homes and customer care.

Dundas have now lost another sales consultant leaving new home owners looking for answers via a Facebook channel due to the neglect of customer care.

Post
"Has anyone been allowed in to their reserved home to allow for contractors for flooring and blinds to be measured before getting the keys? Im not sure who to contact now as weve not been informed of another contact for uphall station"

Comment
"We got the company who done our flooring to go in, she met with Janice and then went into the house. We weren’t allowed to go in with her though, not sure who is the sales person but I’m sure they would be able to help"

Reply to comment
"Janice was replaced by a Laura who's now also left 😳 I miss Janice I feel she would have sorted it!
I'll try calum, I think he manages all sites so 🤔"

Seems like customer care has spiralled out of control. When you try to call the sales line no one answers the calls. Shame they let Janice go, when an employee has your customers at heart they are a keeper. Shame this poor managed company is having such a negative impact of paying customers.

Customer Service is excellent, knowledgeable, quick, efficient and came back when they said they would.

Excellent build of house. Any issues we have had, they have resolved them quickly and without hassle. Lovely people to deal with also which makes it all the more easy. We love our new home.

We purchased our new home from Dundas and had good communication throughout the buying experience from Gail in the sales office. We were updated regularly on the stages of our new home. We took ownership in August 2022 and had the usual snagging issues. Robert the site agent was approachable daily and quickly sorted all issues promptly. Our kitchen was a bigger issue than snagging - after numerous visits from the kitchen company and dundas personnel the kitchen was replaced to our satisfaction. We found dundas customer service especially Erin contactable and helpful with all of our emails/calls and nothing was a problem. The spec within Dundas houses is the best we have seen compared to our previous new houses. We have settled in and are delighted with our new home and the location is perfect.

Will I buy another Dundas house. No, the 2 years snagging was a disaster to keep on top of when dealing with the site itself. Fobbed off a few times with excuse after excuse. The reason for the 4 stars and not 1 was all to do with the experience I had the customer service team after the site was finished dealing with me, mainly Erin. Erin was very quick to respond to emails and very quick to sort the rest of the snagging the site had neglected. I just wish I could have dealt with Erin from the start. So Dundas get 4 stars instead of 1 for me because one person. Must do better !!!