Dundas Estates Reviews 

Will I buy another Dundas house. No, the 2 years snagging was a disaster to keep on top of when dealing with the site itself. Fobbed off a few times with excuse after excuse. The reason for the 4 stars and not 1 was all to do with the experience I had the customer service team after the site was finished dealing with me, mainly Erin. Erin was very quick to respond to emails and very quick to sort the rest of the snagging the site had neglected. I just wish I could have dealt with Erin from the start. So Dundas get 4 stars instead of 1 for me because one person. Must do better !!!

Can’t fault our experience with Dundas’s customer care team, if we had a problem they have sorted it within the timeline they have provided and also accommodated our schedule too. Overall our experience with Dundas as being first time buyers has been good. From speaking with Janice at the start till getting the keys to the house! We are realistic and know that every new build house comes with snags it’s inevitable. We hired a professional snagger to come help us with our snagging list (which I highly recommend) I can say there were no major snags at all - Dundas build quality homes and they try to get problems fixed. The painting was a tad shocking in the house however the customer care team sorted that for us with no issue! It takes a lot of effort as a home owner to move, get settled and fix snagging, now almost 2 years in the house if I had to buy another new build I would consider Dundas again

We are very happy with our new Dundas home and with the service they provided. Snagging list was not very long and all issues have been fixed. Erin from customer service was excellent and nothing was too much trouble. Thank you, Team Dundas!

The after care with Dundas had been great. Dealing with Erin has been simple and straight forward. Calls were followed up and deadlines met. After reading other reviews I had reservations but I am delighted with the service.
Erin went above and beyond to arrange repairs after a certain puppy had a chew at a skirting. All issues highlighted at inspection have been rectified to date.

Having purchased a new home from Dundas Any issues were dealt with swiftly and competently by Customer Services team

Erin in customer care is a credit to the company, it’s a shame some of the builders don’t follow suit!
We moved in nearly 3 years ago and have had Erin as our contact the whole time - whenever we’ve had a problem with the snagging etc she would get back to us very promptly and would confirm she’d already looked out an appointment for someone to come out and have a look. It doesn’t matter how many times you have to get back to her about outstanding issues or unfinished jobs (which is all to common with Dundas unfortunately), she’s always so positive and professional. She really is a gem :)

Dundas Customer Care is excellent. They go the extra mile to resolve issues quickly. Workmen are tidy and polite. Glad we bought a Dundas property.

6 months into our new house and Dundas sent a team of tradesmen to resolve essentially minor snags. They had resolved a few when we moved in, and on both occasions responded well - professional, polite and helpful.

To be honest, the house is great, overall it is well-finished and I feel Dundas is keen to help with any issues.

Erin and Margo at head office have been a pleasure to deal with during our first six months in our new home. Erin ( who I have delt with on most occasions) has a lovely manner and has been extremely helpful and accommodating when dealing with our snags, it’s just a shame not everyone that works for Dundas are as understanding and helpful as these ladies they really are a real asset to the company !!!

Erin in the customer support team is fantastic and helped us with all our queries. Always quick to respond and finds a solution for everything where there is one possible.

Phil made this experience great for us as first time buyers. He was always there if we needed him and made us feel at ease. We both enjoyed every step of the moving process because everything was organised. Can’t thank Phil enough and Pat got all of our snagging done very quick. Exceptional service.

We started the purchasing process of our forever home back in September with Laura. She has been nothing but accommodating from reservation to handover and beyond. As first time buyers, we had many questions that Laura was always happy to answer. Once we received the keys, we were handed over to Derek and the customer care team, although Laura has assured us she is only a text away. Derek and his team of contractors have been so speedy getting some minor snagging sorted for us. We have heard some horror stories about buying new builds, but we have had the most seamless experience and have no complaints. Thank you Laura!

Exceptional service from start to finish when picking our dream home!

Dundas build great houses in lovely areas, and the team really went the extra mile to make it feel like a home from the minute we got our keys...

Can't recommend them highly enough and couldn't be happier with our choice. Would encourage anyone looking for a new home and their next chapter to buy with confidence, you wont be disappointed!

Thank you all!!!

The Customer care team have been great with dealing with the small problems we had. They chased the trades to get everything done as quickly as possible. They were very prompt with replying to my emails. If every customer gets that service then there won’t be many complaints.

Erin has been more than helpful in trying to get my issues sorted, 10/10 service ☺️

Erin, in Dundas' Customer Care, has been brilliant ever since we bought our Dundas home a few months ago. She's always quick to respond, and so helpful, and when we've needed answers on our queries she's pulled out all the stops to speak to people for us. Can't rate her highly enough!

Dundas provided excellent service and communication throughout the building completion, purchase and moving in process.

My husband and I have purchased a Dundas property which we love. The service we have received throughout the process has been excellent. This extends to the whole team from Irene in sales who supported us through the buying process, Pat (site manager) who went over and above to get us into our home on time, Erin in customer care has always been friendly and efficient in responding to any queries we have had. In addition all the tradesmen that we have dealt with from painters to joiners etc have also been very friendly and professional

Issue with doubled glazing that was sorted out very well and promptly by John Croal and his team

A massive thank you to Erin and the rest of the Dundas customer care team for their support and assistance in relation to resolving issues.
Erin has always been extremely helpful and has always went the extra mile, to ensure all matters were treated with the upmost importance.

Thank you so much for all your assistance - we appreciate you!!!