We had the Dynorod engineer out today, booked via our British Gas Homecare service, and he was brilliant. Very pleasant, knowledgable and professional. He had all the kit and sorted our blockage... See more
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Dyno-rod were pleasant and efficient, and able to come out at short notice. I was shown the root growth blocking my toilet on a monitor, and it was explained how they were going to deal with the prob... See more
Company replied
Friendly and respectful. It was hard to find my drains but the Dynorod was persistent and finally found their route on the 3rd visit . This information was requested from me for a would be buyer.
The Dyno-Rod operative was impressively competent, persevering and cheerful. He knew his stuff. He was 99% convinced that there was another manhole - though none was visible. His camera confirmed it.... See more
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Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Ellingham Way 121, TN23 6LZ, Ashford, England, United Kingdom
- 01892 882331
4.8
Excellent
611 reviews
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Appalling customer service and a forged signature, saved only by the final repair team
As a British Gas HomeCare customer, my recent experience with their subcontractor, Dyno-Rod, was a stressful, uphill battle. The situation was salvaged at the very last minute, but the journey to get there was completely unacceptable.
I originally booked an appointment for a small leak 10 days in advance. On the actual day of the visit, Dyno-Rod cancelled and casually informed me I would have to wait another 10 days or so for a rescheduled slot. By this point, the leak had worsened significantly. After arguing with the local office to emphasize the urgency, they finally agreed to send someone out.
The person who arrived was a very young apprentice who was clearly not there to fix anything—he was just there to take photos. He was so inexperienced that he couldn't even find the main stopcock on the street; I had to go out and do it myself. Despite it being glaringly obvious that the leak required immediate intervention, he ignored my warnings and left.
To make matters infinitely worse, he never asked me to sign the report he produced. Instead, he signed it himself, forging my signature as if I had authorized it.
After the apprentice left, the local office called and said they would be in touch the following morning. When they did call, it was only to dismiss my issue, stating they wouldn't return for another week because my job "wasn't an emergency."
When I tried to explain that the leak was getting progressively worse, the lady on the phone began patronizingly "schooling" me on the nature of the plumbing work, proudly claiming she had been doing this for years and "knew better."
At my wit's end, I told them I was raising a formal complaint directly with British Gas, which I immediately did.
Magically, a Dyno-Rod leak team turned up that exact same afternoon.
I have to give 5 stars to the actual leak team.The engineers who did the physical work were fantastic. They were highly professional, communicative, and the quality of the repair itself seemed very good.
If this review were based purely on the final repair team, it would be a 5-star rating. However, I am giving 0 stars to the local office's customer service and the initial apprentice. The condescending attitude of the phone staff, the day-of cancellations, and an operative literally forging a customer's signature make for an atrocious customer journey. You shouldn't have to fight tooth and nail—and threaten a formal complaint to British Gas—just to get an active leak taken seriously.
May 20, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Maciej 11,
I'm sorry you aren't happy with the service received, however this site is for DynoRod Drainage whereas your service was for plumbing work carried out by DynoRod Plumbing South East London, Kent and Essex which is a totally different organisation and have their own Trustpilot review site. Therefore they will have no knowledge of your review so will not be able to respond to you unless you remove this from our site and redirect it to theirs.
Kind Regards,
Peter Messenger
Booking online was simple
Booking online was simple. Phone call in the morning to confirm the problem and provide a quote.
Engineer called before arrival and arrived on time. Explained the process and was only here about 30mins or so.
All communication was straightforward and easy to understand.
Hopefully will never need to use them again but would absolutely recommend! :-)
May 20, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Kerry, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Matthew and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Brilliant service
Made my initial call at 4.45pm to the call centre. Within 3 hours my drain that has been blocked for some time is now clear. Excellent communication throughout from the call centre, then within minutes from the depot and then the main man who did an excellent job. Wish I’d got his name to give praise where praise is due
I actually thought I’d have to be given an appointment at some point in the coming days so to hear he was on his way that evening was amazing
Thank you! Very happy
May 19, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Sue, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Matthew and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Reply from Dyno-Rod - Kent
Hi Consumer 2, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Recently had a blockage in my toilet
Recently had a blockage in my toilet. Dyno-Rod were extremely prompt in coming out and dealt with the issue exceptionally professionally, with a very friendly and great attitude. Really happy with this service and highly recommend. Many thanks
May 14, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Rosemarie, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Mitchell was very good and explained…
Mitchell was very good and explained what was required very well. The job was completed efficiently and the work area was left very clean.
May 13, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Alan, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Mitchell and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Easy online booking
Easy online booking, quick confirmation and quote via telephone. Same day solution to my (very) blocked toilet, including a CCTV check to make sure everything was good. Fixed price, so no surprises. Will use again and would recommend.
May 7, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Megs, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Brilliant DynoRod
Carl and Sam from DynoRod were brilliant.They arrived at the time they had previously advised and were friendly considerate and very professional telling us at the start what they were going to do and keeping us informed throughout.Once completed they asked us to check we were happy with what they had done before wishing us well and departing.I cannot praise them enough -a great credit to Dyno Rod who I strongly recommend.Thank you Dyno Rod !!
May 6, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Colin, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Carl, Sam and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Great service rectified problem
Great service rectified problem, very polite and efficient. Would recommend.
May 7, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Fiona, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Fixed the issue
Matthew from Dyno-Rod came this morning and fixed my blocked sink in the kitchen. He called to say he was on his way, was very friendly and explained what he was doing along the way. Wonderful service and happy it is fixed again.
May 5, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Wiebeke, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Matthew and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
First class
Same day, well turned out, friendly and knowledgable. Good value. 10/10
May 1, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Mr ND 1, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Steve and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Was easy to call and plumber/drainage…
Was easy to call and plumber/drainage contractor was polite and extremely professional at all times.
April 27, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Joanne, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
After moving into a house that had been…
After moving into a house that had been vacant for a year we’ve used Dynorod twice now. Both at weekends, both times the problem was explained well and dealt with in both visits promptly- reasonable cost which you are told upfront nothings hidden - I hope I won’t need to use again too soon but if needed they can definitely be counted on !
April 25, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Roz, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Excellent service
Excellent service, arrived on time, job completed and left clean and smelling much better. Recommended.
April 24, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Yvonne, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Very respectful & prompt
Very helpful, Fantastic work
Quick response & drains all clear within an hour.
Very respectful to us & our property.
April 22, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Kim thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Matthew and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
The engineer was very professional and…
The engineer was very professional and put me at ease immediately. Very thorough.
April 22, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Jean, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Steve and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Efficient and professional
Your operative was very efficient. Arrived promptly as agreed on the phone. He appears to have done a thorough job of removing the debris and blockages. Would recommend.
April 22, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Paul, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Drains cleared
Called in the morning - drains cleared in the afternoon. Problem was that roots had grown into waste pipe. The engineer had a video and showed before and after.
Excellent service!
April 20, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Stephen, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Steve and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Mark from Dyno-rod came round and fixed…
Mark from Dyno-rod came round and fixed the issue with courtesy. Thanks again!
April 17, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Robert, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Mark and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Bath had a blockage
Bath had a blockage. Fella from DR was excellent. Did a great job; was tidy, respectful and very professional. V friendly too. Top draw.
April 17, 2026
Unprompted review
Reply from Dyno-Rod - Kent
Hi Adrian, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
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