Made my initial call at 4.45pm to the call centre. Within 3 hours my drain that has been blocked for some time is now clear. Excellent communication throughout from the call centre, then within mi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Carl and Sam from DynoRod were brilliant.They arrived at the time they had previously advised and were friendly considerate and very professional telling us at the start what they were going to do and... See more
Easy online booking, quick confirmation and quote via telephone. Same day solution to my (very) blocked toilet, including a CCTV check to make sure everything was good. Fixed price, so no surprises. W... See more
The price! Less than 30 mins and cost £195??? Surely a progressive pricing would be more appropriate. Chap was pleasant but didn't go the extra yard and lift a couple of manholes to check drain... See more
Company replied
Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Ellingham Way 121, TN23 6LZ, Ashford, England, United Kingdom
- 01892 882331
4.9
Excellent
595 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scott was brilliant
Scott contacted me 30 mins before he arrived. He was very professional, knew what needed to be done and addressed the issue quickly without any fuss. Scott was very helpful and polite leaving the area clean.
August 28, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Roy,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Scott and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Very quick attendance directly after…
Very quick attendance directly after the bank holiday. Tom was meticulous and honest and went out of his way to ensure my drains were all in good working order. I’ve used Dyno rod kent at home and work for many years and they are incredibly reliable.
August 26, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi customer 7,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Tom and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Distressed woman
From my distressed phone call to you, you were at my house within an hour and within another hour, you had fixed the problem. My rods were recovered and disinfected drains unblocked and everything left tidy. Steve was very professional, helpful and very kind
August 21, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Kim,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Steve and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Reply from Dyno-Rod - Kent
Hi Alexia,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Scott and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Superb service
Arrived on time notifying me in advance that he was on his way. I think our blockage was worse than expected but he persevered and managed to clear it. I was impressed with the amount of equipment he had to call on. Would definitely recommend and use again if necessary.
August 20, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Michael,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Fantastic service
From the initial contact call at 08.05 to the completion of the work at 13.15 dealing with everyone involved was a pleasure. The service was absolutely fantastic; each step was explained in a kind and reassuring way that I was able to follow and on the strength of my experience today I would happily recommend Dyno rod as a first class service.
August 19, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Karen,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Scott and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Wouldn't use them if they paid me
After paying British gas an extortionate amount of money every month for home care they send these clowns to fix a leak because British Gas supposedly don't fix leaks! Anyway however first time I booked an engineer & booked a day off work they didn't turn up but didn't tell me until late afternoon. Fast forward 2 weeks later when an engineer actually showed up late afternoon diagnosed what they thought was the problem said could get the part in next day when they rang to check. Then we had to ring them to get another appointment. Another week/ 2 weeks when they were supposed to fix my leak...didn't turn up and was told they couldn't get the part which was a lie as I was told the previous day they had the part. Now having lost 2 days wages I had to fight to get a appointment in a weeks time, this time the guy who arrived didn't know why he was there and had to order the part he said he fixed the problem that day but didn't check before he left and surprise its still leaking! Another week later I get a call on the day booked by an engineer that is coming to look at my leak but then tells me is not qualified to fix it????? So another week later I'm now waiting in once again for them to arrive. Another 2 weeks later my leak was finally fixed. I wouldn't use this compact if they paid me!
January 6, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Paula,
this is the site for DynoRod drainage but your work was carried out by the plumbing company. Could I please request that you cancel the review on our site and instead post it on the correct site: Dyno Plumbing Kent & London. They will then be aware of your comments and be able to respond accordingly.
Thank you,
Peter Messenger
Visit to change kitchen tap.
Dyno rod engineer visited my property in Brook Street, Erith on Wednesday to change our kitchen tap. I forgot his name but the guy was incredibly polite and highly expert at his job. He completed the job well, provided good information to us and was very professional. He was excellent.
August 6, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Fola,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Always helpful
Use them regularly. Always professional and efficient. Will do their best to ensure a problem is rectified
August 15, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Jonathan,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
We had a problem with our drain which…
We had a problem with our drain which was block and reached out to Dyno Rod.
They were quick and efficient and cleared the blockage straight away.
This is the second time I’ve used them and would rather pay the extra for a company U can trust.
Thank you
August 13, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Beverley,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Drain cleaning
The man was very polite thorough and did the job with no fuss.
August 12, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi JLB 4,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Blockage from kitchen sink Dan attended…
Blockage from kitchen sink Dan attended within an hour of my call excellent efficient job blockage cleared
Excellent service
August 11, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Mandy,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Had a leak around the bath
Had a leak around the bath. Plumber attended and quickly I.D the problem. Rectified it.
Plumber was excellent . Very good service.
I may pay a but extra for Dyno Rod but if you want a good job done it's best to get a company you can trust.
August 11, 2025
Unprompted review
Reply from Dyno-Rod - Kent
John,
thank you very much for the great review, however on this occasion you have selected the Trustpilot site for DynoRod Kent Drains but the work was carried out by the plumbing company Dynoplumbing Kent & London Ltd so if you want them to receive your review could you please resend it to their site?
Thank you,
Peter Messenger
We recently had a persistent kitchen…
We recently had a persistent kitchen sink blockage that had been causing a lot of stress at home. Another company had “fixed” it before, but their work was only a temporary patch that ended up wasting our time and money.
Lawrence came to the rescue and was an absolute professional from start to finish. He was genuine, polite, and took the time to carefully identify and properly solve the problem. His expertise and attention to detail were evident in every step, and he made sure the blockage was fixed thoroughly — no quick fixes, just quality work.
We are so relieved and grateful for his excellent service. Thank you, Lawrence, for doing the job right the first time! Highly recommended
July 15, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Syed Ahmed 3,
thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Lawrence and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Pride in your work
Very pleasant, polite, efficient service. Does your company proud. Communication skills perfect. Thank you for a great job well executed.
August 6, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Neil, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Reply from Dyno-Rod - Kent
Hi Nick, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Really helpful friendly and informative…
Really helpful friendly and informative engineer. Knew his stuff and was a decent cost to check drains
July 26, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Victoria 3, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Can’t thank Steve enough!!
Can honestly say Dyno-Rod has saved my sanity!! Took them about 2 hours to arrive after I requested someone to come. So so quick!!
After not having a functioning toilet for 6 days, Steve came to save the day! He did not give up even when southern water and others said they couldn’t do it.
He persisted and finally cleared the blockage!!
I am so so grateful. Thank you Steve!! You are a legend!!
July 26, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Megan, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Steve and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Fast & efficient
I called Dyno-Rod today at 12.45 as we had an overflowing drain at my business.
By 2pm we had an engineer at the property and was all fixed by 3pm.
Very happy with the speedy service 🙌
Fantastic, highly recommend.
Thank you
July 17, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Dawn, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Tom and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Dyno-Rod was very punctual and a very…
Dyno-Rod was very punctual and a very nice polite man. Job was completed very swiftly, would recommend them
July 1, 2025
Unprompted review
Reply from Dyno-Rod - Kent
Hi Christine, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Steve and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.