The speed of response after we complained that the water mains were turned off was impressive BUT more importantly the qualities of the engineer who came out . BEN.P (22E) was very efficient, knowledg... See more
Company replied
Location
Switch locationUnit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY Basingstoke, GB
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See what reviewers are saying
I reported a leak on 7/926 & was booked for a plumber the following day (all day call out). The plumber arrived and was able to find the leak and had to turn our water off overnight. This was becau... See more
Hasan attended our property today to deal with a leak that was causing water to come through a light fitting in our kitchen. He was friendly, professional and tidy, and repaired the issue swiftl... See more
Company replied
I wasn’t able to fit my fault into any of the tick boxes in the online booking system, so I used the phone number provided. The lady who answered had the same problem as me, but managed to find a wor... See more
Company replied
Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Unit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY, Basingstoke, United Kingdom
- 01256 805704
4.9
Excellent
1K reviews
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Brilliant service from Louis
Brilliant service from Louis. He quickly diagnosed the issue and once the part was ordered, was quick to fix it and explained everything clearly. Very friendly too so I couldn’t have asked for a better service.
August 25, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Adam, we are delighted to hear about your excellent experience with our service. It's wonderful to know Louis quickly diagnosed and fixed the toilet issue in your Reading home, explaining everything clearly. We are also pleased that they were friendly.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Plumbing repair
Simon Frampton came to our home yesterday, and was very polite, courteous and professional He worked hard to resolve our issue, and tidied up after himself. I would highly recommend.
August 24, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Carmen, we are delighted to hear about your excellent experience with our service. It's wonderful to know that Simon was polite, courteous, and professional, working hard to resolve the plumbing issue in your Salisbury home and tidying up afterwards. We appreciate your high recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Sarah, we're so pleased to hear that the issue was resolved and that you received good service when Karl was called to your Eastleigh home. Thank you for sharing your positive feedback with us!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Fantastic Repair
Fantastic Repair.
Louis turned up, located the fault after a thorough investigation, fixed the problem and left the bathroom tidy and clean. If only all trades were like this!
August 24, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mark, we're delighted to hear about your excellent experience with our service. It's wonderful to know that the fault was located and fixed after a thorough investigation, and that the area was left tidy and clean.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
After waiting 3 weeks for a water leak…
After waiting 3 weeks for a water leak repair Thibault Chance arrived today with a member of the repair team. They worked out a solution to the problem. Thank you for the professional service. Thank you Thibault you are brilliant
August 24, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Susan, we're so pleased to hear about the professional service you received from Thibault. It's wonderful that a solution was worked out for your water leak repair. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Dissatisfied and inconvenienced
Engineer very prompt and courteous. He replaced our leaking immersion cylinder with a new one which unfortunately continued to leak after he left the premises. Subsequently we had to get BritishGas to come in and repair it.
In addition to having to clear the airing cupboard twice for both engineers to gain access, we had to wait in twice which interfered with our plans especially on the Sunday.
August 21, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello JaneB, we are very sorry to hear about the issues you experienced with the immersion cylinder and the inconvenience of having to clear the airing cupboard multiple times. We understand how disruptive this must have been to your plans. We are reviewing your feedback to prevent similar situations.
So that we can look into your specific case, please can you provide your postcode, or the job number. We have begun the Trustpilot 'request information' process. and you will have an email allowing you to provide this information for us, confidentially.
Thank you
Dyno-Rod
Dyno-Rod
The Engineer Thibowlt chance
The Engineer Thibowlt chance, changed our kitchen taps, he was very professional at his job, his work was quick and left it nice, clean and tidy, he rang to say he was on his way before he came, He was a wonderful polite young man, a credit to Dyno
August 21, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Debbie, we're delighted to hear about your excellent experience with our service. It's wonderful to know Thibault was professional, quick, and left everything clean and tidy. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Nick Howard
My engineer Nick, not only was he polite, respectful and tidy he was excellent in explaining what the issue was and how he was going to fix it. Also, he was very pro active in solving the timing of the job thus saving me from a weekend of no water. Can’t rate him highly enough.
August 21, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Jonny, we're absolutely delighted to hear about your excellent experience! It's wonderful Nick was polite, respectful, and effectively communicated the issue and solution, proactively saving you from a weekend without water. Thank you for your high praise.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Today I had Gilbert Joel come round to…
Today I had Gilbert Joel come round to fix my leaking tap in the bathroom he was friendly explained everything to me clearly and did a fantastic job!!!!
Within 10mins job was completed
Thankyou so much
August 20, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello j kay, we're so pleased to hear about your positive experience! It's wonderful to know that the tap repair was completed quickly and that everything was explained clearly. We appreciate your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Cold water tank …
The most helpful engineer new what was wanted extremely pleased and very polite job number 6154757
August 20, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Peter, we are so pleased to hear about your positive experience and that our engineer, Simon, understood exactly what was needed at your Bournemouth home. It's wonderful to know you were extremely pleased with the politeness and service. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Brilliant Service
Dyno rod and especially Jason Charlton and Callum (the engineers who dealt with our leak) were fantastic.
Callum came initially, assessed and pinpointed the problem then arranged for Jason to come and fix it.
Jason was here on time and rang to say he was coming...he was quick friendly and professional and he got the floor up, found and fixed the leak and got the floor back down. Couldn't ask for better service!! Thank you!
August 18, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello G MacP, we appreciate you sharing your experience. We're delighted to hear that Jason and Callun assessed and fixed the leak efficiently. It's great to know you received such fantastic service and that the repair was completed to your satisfaction.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Brilliant service
Sent out by British Gas same day to deal with a leaking water tank.
Mark Kingham the operative was knowledgable, personable and thorough, despite the late hour and sweltering conditions.
He was able to advise on the cause, effect the solution and provide really useful information regarding a disabled accessible water shut off point, for help in future situations.
Would throughly recommend. He was a credit to his profession and company.
August 16, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Ben, we're delighted to hear about your positive experience with our service. It's wonderful that Mark was knowledgeable, personable, and thorough, even under challenging conditions. We're glad they could resolve the issue and provide useful information for future situations.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Mark did a great job
Mark King gave us a quote to take out our old bathroom toilet, sink and radiator and install new ones on Friday 14th August. He did an excellent job and managed to complete all the work in the day allotted to a high standard. In addition he brought a trainee at no extra cost and was able to quote for and complete the pipework for our shower attachment that same day. We were delighted.
August 14, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Aaron, we are delighted to hear about your positive experience. It's wonderful to know Mark did an excellent job in your Walton-On-Thames home, completing the work to a high standard within the allotted time. We appreciate you highlighting the additional work completed on the same day.
Thank you for your custom and, should you need our services again, we would be proud to receive your call.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Haroon was very efficient and helpful
Haroon was very efficient and helpful. He diagnosed the problem, solved it and carried out the repair promptly . He explained it all clearly and cleaned the area thoroughly when he had finished. Very polite throughout.
August 14, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Jane, we are delighted to hear about your excellent experience with our service, when Haroon visited you in your Ascot home. It's wonderful to know he was efficient, helpful, and polite, diagnosing and solving the tap problem promptly.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The engineer by the name of Lewis…
The engineer by the name of Lewis Leaman who was new to the job did a great job identifying the issue straightaway and fix in it. He was supervised by his senior and they fixed the leak and cleaned up after too.
August 12, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mihiri, we are delighted to hear about your excellent experience! It's wonderful to know that Lewis identified and fixed the plumbing issue straightaway, and that the area was cleaned up afterwards.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Helpful and polite engineer
Helpful and polite engineer - thank you Louis Astle.
August 12, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Angela, we're so pleased to hear that you had a positive experience with our engineer, Louis. We appreciate you taking the time to share your kind feedback.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Top work from Jason
Top work from Jason, arrived as scheduled and found problem quicky and resolved it successfully. Reapplied sealant and left area tidy.
Many thanks!
August 6, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi JDub, we're delighted to hear about your excellent experience with our service. It's wonderful to know Jason arrived as scheduled, quickly found and resolved the problem, and left the area tidy.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Excellent service by very friendly and…
Excellent service by very friendly and helpful staff turned up at a very good time and resolved problem
August 12, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mr Stacey, we are delighted to hear about your positive experience with our service. It's wonderful to know that our team was friendly and helpful, arriving promptly and resolving the problem efficiently. Thank you for your kind words.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Mark King came to fix our boiler and…
Mark King came to fix our boiler and provided an excellent service from start to finish. He was professional, friendly, knowledgeable, and efficient. He quickly identified the issue, explained what needed to be done, and got the boiler working properly again.
August 7, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Bethuel, we're delighted to hear about your excellent experience with our service. It's wonderful that Mark was professional, friendly, and efficiently resolved the boiler issue. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great engineer DavidP
Great engineer DavidP. Fixed issues but also spotted tiny leaked and repaired as part of visit.
August 10, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Michael, we are so pleased to hear about your excellent experience when David visited your Reading home, and that he was able to resolve the issues and even spotted and repaired a tiny leak during the visit. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
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