The speed of response after we complained that the water mains were turned off was impressive BUT more importantly the qualities of the engineer who came out . BEN.P (22E) was very efficient, knowledg... See more
Company replied
Location
Switch locationUnit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY Basingstoke, GB
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See what reviewers are saying
Late evening of 8/926 our water was turned off by Dyno due to a major leak, nothing could be done until the next day - appointment was booked Dan Rowe called to let us know when to expect him. He... See more
The customer service provided by Kieran Poynter was excellent. Great friendly service, very knowledgeable and explained the issue well. Made sure everything was in place and clean after he finishe... See more
Company replied
Hasan attended our property today to deal with a leak that was causing water to come through a light fitting in our kitchen. He was friendly, professional and tidy, and repaired the issue swiftl... See more
Company replied
Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Unit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY, Basingstoke, United Kingdom
- 01256 805704
4.9
Excellent
1K reviews
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water pipe leak at midnight
We had a major water pipe leak in the middle of the night, and Karl B was assigned to help us. He arrived within 12 hours and did an outstanding job. Before starting, he clearly explained the cause of the leak and how he planned to fix it. He then resolved the issue in under an hour. Truly 10-star service.
Thank you, Karl, for your excellent work!
August 2, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Sabah, we're delighted to hear about your positive experience with our service. It's wonderful that Karl arrived quickly, clearly explained the issue, and resolved the leak efficiently. We appreciate your kind words and are pleased to know you received 10-star service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Very polite and helpful
Nick was very professional, polite and helpful, he explained everything that was needed to be done and then he completed the work, he was very tidy and efficient, and he went above and beyond, we would happily have him back and recommend him to any future customers.
July 31, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Hannah, we are so pleased to hear about your excellent experience! It's wonderful that Nick was professional, polite, and helpful, explaining everything clearly and completing the work efficiently. We're glad they went above and beyond.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Ethan Smith provided an excellent…
Ethan Smith provided an excellent professional service today. He fived the valve on my central heating tank. He was courteous and efficient and respected me and my property. First class.
July 31, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Hazel, we're so pleased to hear about your excellent experience when Ethan visited your Reading home! It's wonderful to know that he provided professional, courteous, and efficient service, resolving the issue with your central heating tank. We appreciate your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Excellent service from Bradley today
Excellent service from Bradley today. Fixed our problem taps in no time!
July 31, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Thank you, Carl. We are so pleased Bradley made such a positive impression when repairing the taps in your Aldershot home.
Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
What an unbelievable service provided…
What an unbelievable service provided by Hasan Dinc, from start to finish, was timely, pleasant, hard working and informative. I can honestly say the best experience from an engineer. Thank you
July 31, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mrs Moore, we are absolutely delighted to hear about your excellent experience! It's wonderful to know that Hasan provided such timely, pleasant, and informative service. We truly appreciate your kind words and are thrilled to hear it was the best experience you've had.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Sandesh was great
Sandesh was great. Diligent and thorough despite the heat and in a tight space. Absolute hero. Thank you!
July 31, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Emily, we are so pleased to hear about your positive experience with our service, when Sandesh visited your Reading home. We truly appreciate your kind words about his diligence and thoroughness, especially given the challenging conditions in repairing the toilet.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great service from Dan Rowe
Dan Rowe came out this afternoon, as we had a leaking radiator. Dan was excellent, and has arranged, for us, to have a new radiator. Thankfully, covered under our plan.
Great service from Dan - thank you!
July 30, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mr Booker, we're delighted to hear about your positive experience with our service regarding the leaking radiator in your Eastleigh home. It's wonderful to know that a new radiator has been arranged for you. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Amazing service
I couldn’t be happier with the service! Roberto was absolutely the best from start to finish. He was professional, friendly, punctual, and took the time to explain everything clearly before getting to work. The quality of his workmanship was outstanding, and he left everything spotless when the job was done.
It’s rare to find someone who genuinely cares about doing the job right, but Roberto went above and beyond to make sure everything was perfect. If you’re looking for a reliable, honest, and highly skilled plumber, I can’t recommend Roberto and this company enough!
July 30, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Roberta, we appreciate you sharing your excellent experience. We're so pleased to hear our service was professional, friendly, and that the quality of workmanship was outstanding. It's great to know you were pleased with the result. We will pass your superb feedback to Roberto.
Should you need our services again, we would be proud to assist.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Excellent experience today
Excellent experience today from Dyno Plumbing! Samuel arrived promptly and instantly diagnosed the problem, putting our minds at ease, and proceeded to fix the issue quickly and without fuss. He was also polite and friendly throughout his visit. Highly recommended!
July 30, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Amanda S, we're delighted to hear about your excellent experience with our service. It's wonderful to know the plumbing problem was diagnosed and fixed quickly and efficiently. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Sam from Dynorod - great service
Sam arrived on time, fixed our leaking toilet quickly & efficiently. Very friendly & polite - great service, thanks
July 30, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello J Shearing, we are delighted to hear about your excellent experience with our plumbing service. We appreciate your kind words about the quick and efficient service provided when fixing the leaking toilet in your Fareham home.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great service!
Friendly, professional, knowledgeable, caring. Based on the service Sandesh provided I have no hesitation recommending this company. He was all the above, understanding, calm and above all, made me feel a valued customer and was keen to ensure I was fully satisfied.
In my view customer service is king and it's not always how you start a job, but how you finish it!
Many thanks, from a very happy customer!
July 27, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi David, we appreciate you sharing your positive experience of our visit to your Reading home. We're delighted to hear Sandesh was friendly, professional, knowledgeable, and caring, making you feel like a valued customer (which you are). It's wonderful to know you were fully satisfied with the service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Bradley was fantastic left nothing to…
Bradley was fantastic left nothing to complain about, top service
July 30, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Muriel, we are delighted to hear about your positive experience with Bradley, when he visited your Maidenhead home. We appreciate your feedback and are glad to know he provided top service and was able to fix your toilet flush.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great engineer very knowledgeable!
July 30, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Alan, we appreciate you taking the time to share your positive feedback about Jason's knowledge; we are so glad to hear that you were pleased, and that we were able to resolve the plumbing emergency at your Tadley home.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Bradley is very pleasant young man who…
Bradley is very pleasant young man who arrived nice & early this morning. He completed the repairs in a clean & tidy manner but with an exception of one tap as he has to order the part for it so that this leaky tap could be done when the part arrives.
July 30, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Peter, we're delighted to hear about the pleasant experience and the clean and tidy repair work. We appreciate your understanding regarding the part order for the leaky tap.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Refilling issue with toilet, quickly sorted.
Karl B came and quickly sorted out the problem with our toilet cistern. He called in good time to advise us he was on his way and explained the cause of the issue.
July 30, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mr Bailey, we're delighted to hear about your excellent experience with our service, when Karl visited your Southampton home. We appreciate your kind words about the prompt and professional service provided when sorting out the toilet cistern issue.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Sandesh
Sandesh turned up when he said he would, identified the problem quickly and explained what he would do and i received prompt follow up calls to confirm those actions.
July 28, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello David, we appreciate you sharing your feedback on our visit to your Reading home. We're delighted to hear that Sandesh was punctual, quickly identified the problem with the radiator, and provided clear explanations and prompt follow-up.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Had a blockage
Had a blockage. Sandesh came out fixed it. Was a very polite man. Would definitely recommend. All working fine now
July 29, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Amy, we're so pleased to hear that our team was able to resolve the blockage efficiently and that you found our service person to be polite. It's wonderful to know everything is working well now!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Haroon found the leak in our bathroom…
Haroon found the leak in our bathroom and explained the issue clearly. Really professional first class service. Thank you.
July 29, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello A Tun, we are delighted to hear about your excellent experience with our emergency plumbing service. We appreciate your kind words about the professional first-class service and clear explanation of the issue.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Louis visited our property today to…
Louis visited our property today to replace a leaking tap under the sink. He was extremely polite and efficient; he was very tidy and attention to detail was impressive and professional . Thank you for all your help and assurance in this repair and replacement. Kind regards
July 29, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mr Tozer, we're delighted to hear about your positive experience with our service, when Louis visited your Camberley home. It's wonderful to know that he was polite, efficient, and demonstrated impressive attention to detail. Thank you for your kind words regarding the repair and replacement.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Ethan Smith was very pleasant and…
Ethan Smith was very pleasant and efficient.
July 28, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Sue, we're delighted to hear that Ethan was very pleasant and efficient. We appreciate your positive feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
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