Booked via the British Gas HomeCare. Great service, quick appointment, part needed, seconds appointment made quickly. Same engineer Hasan Dinc, very polite, efficient, full respected of my home. Job c... See more
Company replied
Location
Switch locationUnit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY Basingstoke, GB
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The speed of response after we complained that the water mains were turned off was impressive BUT more importantly the qualities of the engineer who came out . BEN.P (22E) was very efficient, knowledg... See more
Company replied
Late evening of 8/926 our water was turned off by Dyno due to a major leak, nothing could be done until the next day - appointment was booked Dan Rowe called to let us know when to expect him. He... See more
Company replied
The customer service provided by Kieran Poynter was excellent. Great friendly service, very knowledgeable and explained the issue well. Made sure everything was in place and clean after he finishe... See more
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Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Unit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY, Basingstoke, United Kingdom
- 01256 805704
4.9
Excellent
1K reviews
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4 days from start to finish. Job done 👍
Started off with virtual assistant who booked appointment for 2 days after. Engineer Gilbert Joel arrived promptly, unable to repair and ordered a replacement and fitted 2 days later.
Was kept informed throughout the whole process. Had new bath mixer taps and engineer replaced plug and waste pipe which was unexpected but it’s all nice and shiny and looks great.
Thankyou
July 9, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Customer, we're delighted to hear about your positive experience with the virtual assistant and the prompt service from Gilbert. It's wonderful that you were kept informed throughout the process and are pleased with the new taps and additional work.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Bradley was amazing and fixed my…
Bradley was amazing and fixed my leaking sink fantastic job and turned up when he said
July 10, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mr French, we're so pleased to hear tread that Bradley fixed the leaking sink, in your Bracknell home, and arrived on time. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Expert engineer - very pleased with the service
Timely arrival of the engineer (Nick Bowen). He spent a full 8 hours in very hot conditions taking out our leaking hot water tank and replacing it with a new one. He sorted new ply and struts for the base as the old ones had soaked through. Explained everything fully, was very professional and left the area clean and tidy. Would definitely recommend, great service!
July 10, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Julie, we appreciate you sharing your experience. We're delighted to hear Nick arrived at your Basingstoke home on time and worked diligently in challenging conditions to replace your hot water tank. It's great to know everything was explained clearly, and the area was left clean and tidy. Thank you for your recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
David Dobbie is a great ambassador for…
David Dobbie is a great ambassador for Dyno Rod. When he came to repair a leak today, he showed great respect to my wife and I, and our home. He quickly diagnosed the problem, which I hadn’t seen, despite removing bath panels, etc. within less than an hour, he’d spotted the problem, which required a replacement toilet cistern, isolated the old one, cleared up, ad given advice on what to do next. PLUS, and here’s the kicker, he plays a Fender Telecaster, amongst others!!! Rock on David.
July 10, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Roy, we're absolutely thrilled to hear about your excellent experience. It's wonderful that David showed such respect and quickly diagnosed the problem in your Crowthorne home, providing clear advice for the next steps. We're glad to know you were so satisfied with the service!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Good job!
Sandesh was very thorough, knowledgeable and got the job done quickly and efficiently.
July 10, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Kelly, we're so pleased to hear about your positive experience. It's wonderful that Sandesh was thorough, knowledgeable, and completed the job quickly and efficiently. Thank you for your feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Plumber came out under British Gas Home…
Plumber came out under British Gas Home Serve. Very pleasant young man Ethan Smith fitted us with a new stopcock with minimum amount of fuss. All completed now and chaos sorted. Ethan explained fully what he had done
July 9, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi John, we are so pleased to hear about the positive experience with our service. It's wonderful that the issue was resolved quickly and efficiently in your Reading home, and that the work was completed with minimal fuss. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Superb workmanship
Warren and Louis visited my property today for leaking water tank and valve and honestly superb work, lovely guys, very knowledgeable in what they do, had to go into attic and work in over 30 degrees heat but never complained, got on with the job, wouldn’t even have known work had been done as tidied up like they hadn’t been there, thank you guys, your a credit to Dyno-Rod
July 10, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Fiona, we appreciate you sharing your experience. We're delighted to hear our engineers, Warren and Louis, provided superb work and were knowledgeable. It's great to know they were efficient and tidy, even in challenging conditions. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great emergency call out
From booking and attendance by an excellent engineer (David Dobbie) the service was excellent
July 9, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi John, we are so pleased to hear about your positive experience and that David provided excellent service from booking to attending your Basingstoke home and installing a new ball valve to your cold water tank. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Dan was a lovely chap
Dan was a lovely chap . Very helpful and had the job sorted in no time .
July 8, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
HI Pauline, we're delighted to hear about your positive experience with Dan R. when he visited your Guildford home. It's wonderful to know that the job, replacing the leaking toilet pan connector, was sorted quickly and efficiently. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Jason Charlton today was amazing
Jason Charlton today was amazing! Friendly, explained things well, great communication. Work was efficient and quality. Highly recommend
July 9, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Sara, we are so pleased to hear about the excellent service you received. We truly appreciate your kind words and are glad Jason provided such efficient and quality work.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Very impressed
Darren arrived well within the allotted time frame. He carried out what turned out to be quite a difficult repair efficiently and quickly. He was extremely polite and tidy.
July 9, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Emma, we're so pleased to hear about your positive experience with Darren. It's wonderful to know that the plumbing repair, fixing the toilet flush, despite its difficulty, was carried out efficiently and quickly, and that Darren was polite and tidy when working in your Hindhead home. Thank you for your kind feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The plumber was very good at his jjobob…
The plumber was very good at his job found the problem straight away very polite and well manered got the job with out any problems would recomend to any one outstanding
July 9, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Eric, we're delighted to hear about your excellent experience with our plumbing service. We appreciate your kind words about the polite and well-mannered service, and we're pleased our plumber was able to resolve the plumbing emergency without any problems.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
David Dobbie
David Dobbie has been out a couple of times to help us with an issue with an airlock in our pipes. He tried several methods & even arranged to get our taps replaced through our insurance to help with the problem. He has fixed the issue & working through todays heat, he has replaced the bath & sink taps.
July 9, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Christopher, we're delighted to hear about your positive experience with our service. It's wonderful that David persevered to resolve the airlock issue and even arranged for tap replacements, especially working diligently in the heat. Thank you for your kind words.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The plumber was really helpful polite…
The plumber was really helpful polite courteous and fixed the problem
July 9, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Peter, thank you for your feedback! We are delighted to hear that our plumber, Ashley F, was helpful, polite, courteous, and successfully resolved the problem with the cold water tank in your Yateley home. We appreciate your kind words.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Warren & Louis (trainee)
Warren & Louis (trainee): Professional, dependable, effective & courteous.
July 7, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Mark, we are so pleased to hear about your positive experience with our team, when they visited your Guildford home. We appreciate your kind words about our professional, dependable, effective, and courteous service, and are delighted the taps are fixed.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
5 star service.
Booked an appointment online for a plumber to come and replace a seized mains water stop valve. That was easy.
Ethan Smith was the engineer, a really nice guy who phoned ahead and agreed to wait as I was a few minutes away from home. That was good.
Ethan assessed the job, offered me a couple of options and then wrote the quote and we agreed to go ahead.
Doing the work Ethan was brilliant - clean, tidy, efficient and willing to answer the odd question I had as he worked. Job was finished in around an hour, repair was tested and he cleared up and left nothing behind. A really good chap that did a really good job.
This is the first time I have used Dyno, but it won't be the last. Thoroughly recommend both Dyno and Ethan.
5 stars.
Thank you!
July 8, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Ian, we are so pleased to hear about your positive experience with our service and our engineer, Ethan. It's wonderful to know that the online booking process was easy and that our Ethan's professionalism, efficiency, and helpfulness made such a great impression. We truly appreciate your high recommendation and look forward to assisting you again in the future, should you need our services at your Shinfield home.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Karl was friendly and knowledgeable
Karl was friendly and knowledgeable. Did the job and am very 😁 happy with the work. Thank
July 7, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello helenaadrian, we are so pleased to hear about your positive experience and that Karl was friendly and knowledgeable. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Brilliant experience with the engineer…
Brilliant experience with the engineer Ethan he notified before attending while on site of my property he was very polite, respectful and resolved the issue. Fantastic job a real asset to the company.
July 8, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Mohammed, thank you for your wonderful feedback! We are so pleased to hear about the excellent service provided by Ethan. It's great to know he was polite, respectful, and resolved the plumbing issue in your Reading home so efficiently. We are delighted that we could exceed your expectations.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Roberto is very kindly 🙏 engineer
Roberto is very kindly 🙏 engineer
He fixed my problem very quickly and good 👍 Especially i had very big jop
Many thanks Roberto 🙏
July 8, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Reimon, we are so pleased to hear about your excellent experience. It's wonderful to know Roberto was able to quickly resolve your significant plumbing problem in your Henfield home, and promptly repair the taps and feed pipe. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Dyno-Rod / Homecare - water tank leak
Woke up to a leak in the ceiling from the cold water tank in the loft! Called in Dyno-Rod via my British Gas Homecare plan. They were there in under 4 hours that day and were able to stop the leak.
They then organised a replacement tank which was fitted a week later. What was really good was it was the same engineer who attended both times which makes things so much easier!
The new tank arrived when it was supposed to and everything was taken care of, (even when there looked to be an issue with getting the tank through the loft hatch!) - Everything is back working with a new tank in place. Sandesh and Diadji were very efficient (even in the heat today), clean and tidy, I can't fault their service in getting this stressful situation resolved, would definitely recommend! Many thanks..
July 8, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mark, we're so glad to hear that we could resolve such a stressful situation for you quickly and efficiently. It's wonderful to know Sandesh was able to stop the leak and then successfully install a new tank in your Reading home, even with the challenges. We appreciate your kind words and recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
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